Redpost Equestrian Reviews 476

I couldn't be happier with Redpost Equestrian customer service. They were fantastic to deal with. I contacted them via the chat and told them that my order was urgent as I had an injured horse. My order left the following day and travelled halfway round the world and arrived in a week. I can't get service like that travelling from one state of Australia to another. Best price online and my racehorse has now had 3 redlight wand treatments and heat pad therapy sessions already. I am thrilled. He's on the mend.

I had a fantastic hat fitting today with Chloe. Her knowledge, professionalism and customer service was outstanding. She took on board my wants/needs/budget and gave me lots of time to try on different styles and was very patient with me being very indecisive... Most importantly I came away with a great fitting hat within my price range too ❤️ 5 stars for her!

Excellent. Ordered boots on Thursday, received Saturday. All good.

I can’t thank Redpost Equestrian enough for their kindness and understanding.
I had bought an expensive rug for my horse, but sadly my horse had to be put to sleep just eight weeks later, and the rug was never used. I contacted Redpost to explain the situation, and they immediately offered to take it back without any hesitation.
They processed a full refund, didn’t deduct postage, and sent a genuinely kind and thoughtful email in response. Their compassion and professionalism really stood out at a very difficult time.
Exceptional customer service—highly recommended.

Excellent service from Alex on a boot fitting 9/4/26 for my daughter Joni. It’s a challenging fit as she is in between child and adult sizes but Alex went the extra mile and gave her plenty of options to try, and really made her feel comfortable. Really impressed with her knowledge, experience and helpfulness, and the broad range Redpost stocked. We came away happy with a great pair, and will be back when we need to size up!

Redpost staff …AND THE SERVICE THEY GIVE…are EXCEPTIONAL……
VERY knowledgeable …very friendly ..very efficient ..very patient ..nothing is too much trouble ..
I gave them 5 stars…I wd like to give them ..
10 STARS

Another amazing hat fitted completed by Georgina Hay. I totally trust her skills. She has brilliant knowledge of all the different makes and designs so you get the best fit for safety even when my daughter is only interested in ‘the look’.
You don’t feel rushed or an inconvenience. She takes her time and makes sure everything is correct and you are 100% happy. Thank you Georgina

We had a great trip to RedPost Equestrian today to get my daughter her first riding hat. The level of customer service from all the staff was excellent in particular Georgina H who fitted my daughters hat. She was so friendly and put my daughter totally at ease.

Amazing service and fitting on a new pair boots from Georgina H and Jazz D. Thank you!

Jaz has been so incredibly helpful in trying to source boots for my son with super long, super skinny legs. She has gone above and beyond to provide as many options within budget as possible!
Always loved Redpost, this just cements that feeling!

Amazing company I ordered a beautiful Equetech long riding coat it came the next day I live in the middle of no where rarely do the delivery drivers get it to my door. Thank you Redpost I use you for all my rugs and equestrian needs you are one amazing company. I even got 20 per cent off the coat it fits like a dream is totally water proof and looks very smart. Riding in this appalling weather yesterday for 2 hrs in the rain and arctic condition coat amazing. Thank you for your quick delivery.

My order arrived 2 days after I placed it, Fantastic!
It was a 3/4 length coat of the full length one I have, so I knew it would be good. It was in the sale so I saved money too,
Excellent fit, buy large for size 14, warm inside and super waterproof, zip at the back for more comfy riding.
However I can wear it anywhere!
Excellent company. Thanks.

I'm a longstanding customer of Redpost, but recently had a fault with an expensive item I'd bought 6 months prior. On contacting Redpost, they were responsive, friendly and professional and I cannot fault their response. They replaced the item promptly and with no fuss, and further cemented my loyalty. Brilliant customer service from start to finish, so thank you to the whole team, and to Jess and Annabel who helped me on this occasion!

I bought a coat from Redpost but sadly wasn’t the right size.
I got a free collection from Royal Mail, hassle free and a couple of days after got an email saying they had received my parcel.
I got my refund within one day after super quick, efficient and friendly reply’s to my emails. Amazing service Thankyou redpost!

We needed a hoof sock for a sheep’s leg in cast. Redpost put it on an expedited delivery but, unfortunately, the courier failed to deliver. However Redpost has been excellent, rearranged the delivery and kept us informed.

Boots were unfortunately half size too small, the exchange process was so simple and very efficient. Clear instructions and the replacements arrived within 2 days. Will definitely purchase from here again

Excellent delivery time and good price. Will use again thanks.

Brilliant customer service! my mum and i visited to get me some new boots fitted for the 2026 season, we got there and my mums exhaust came off and Neve got us something to tie it on with to get us round to the car park and she also fitted my boots! she was just amazing with us and really helped us get me some de niros measured up, would definitely take the drive and go visit ! thank you so much guys⭐️

J'ai commandé des bottes dzns cette boutique depuis la France aucune indication concernant les droits de douane ne m'a été donné. Le transporteur m'averti de leur montant ( 1/3 du prix de vente) je refuse le colis repart et cette boutique retranche a mon remboursement et les frais de ports et les frais de douane, je déconseille vivement depuis la France.

UPDATE: I see the corporate gaslighting is still strong. Because I, too, compared it with the other company and it was the same price but without the shady double-handed dealings. I would have know immediately upfront the total costs and not been held accountable for the fact you don’t know how to properly calculate shipping costs and funny how this time I get hit with $130 in duties but my mom didn’t get charged less than two months ago so don’t blame this on US tariffs. You can’t figure out basic shipping and send oversized packaging and the customer gets screwed.

DIRTY DEALINGS!!!! Never ever again with this company. I’ll pay the same price (I. The end) or, at this point I’d even pay more with le meuix just to avoid ever dealing with this disgusting company again. Shame on you!

SCAMMERS! They sneak attack you with additional shipping because their website doesn’t properly calculate it at checkout and then you get hammered with duty fees that DHL prepays without telling you and then holds your package hostage until you pay up and if you try to return they nail you for additional duties and return fees. It would have been cheaper if I placed two separate orders but these scammers are out to screw you! We used to order here all the time but never again! And I’m going to make sure all our horse community people on and offline know to avoid these people! Shop ONLY with le meiux. Even though they’re a little more money you wind up saving money AND HASSLE in the long run because you’re not dealing with sneak attack charges. Almost $300 in shipping and fees?!? Are you out of your minds!!!!