Arch Red Sky has settled our claim as promised. I only took off one star because the claim process was confusing since the questions were tailored to travel insurance yet the claim was for ski pass in... Toon meer
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Lees wat reviewers zeggen
Great Company! We were absolutely amazed at the prompt response to our claim we submitted online - 48 hours (including the weekend) to get an approval. And only 5 business days to receive the paymen... Toon meer
Two items. You should be a bit more careful with your blanket email requests for comments on your service. The reason for having to interact with you is Marietta’s death. Your message lacks tha... Toon meer
After being very disappointed in canceling our vacation due to the Nor'easter, we were thankful we had purchased trip insurance. The process to issue a claim was stress-free & our RedSky agent was ver... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Arch Red Sky Insurance offers travel insurance for the vacation rental industry, providing coverage for coastal, lake, ski and mountain destinations.
Arch Red Sky Travel Insurance
Geschreven door het bedrijf
- Trusted and Tested
- Arch Red Sky has the reputation and history of catering solely to professionally managed vacation rental management companies.
Money-Back Guarantee
At Arch Red Sky, customer service and satisfaction are of utmost importance to us. After all, our goal is to provide you with protection during your travels.
Your satisfaction is important. That’s why we offer a money-back guarantee*, which allows you to cancel your travel insurance plan within 14 days from your effective date of coverage** or before your scheduled departure date, whichever comes sooner. Arch Red Sky will refund all of your premiums paid if you cancel coverage within the time specified, provided you have not already filed a claim under the travel insurance plan. All cancellation requests must be submitted in writing. You can email your request to redsky@archinsurance.com. *Not available to residents of New York and Washington. **Residents of Indiana have up to 30 days from the effective date of coverage.
Contactgegevens
11350 McCormick Rd, Ste 102, Executive Plaza IV, 21085, Hunt Valley, Verenigde Staten
- 866-549-5283
- info@redskyinsurance.com
- redskyinsurance.com
4,3
Uitstekend
436 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Satisfied Customer
I had never used Arch Red Sky Insurance and was impressed with the service I received. Shortly after filing my claim, I received an E-mail telling me the claim had been received and throughout the process I was informed through E-mail about the status of the claim. I never worried about the claim being processed because I was kept up to date. I will definitely use your company again in the future and will be a good ambassador for others who may be wondering about choosing your company.
22 oktober 2024
Antwoord van Arch Red Sky Insurance
Joe,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
The Arch Red Sky experience was…painless
The Arch Red Sky experience was painless.
The paper work was easy. The people, via email, keeped me informed during the whole process. When I needed a fax number to send information to them, no problem, the representative was friendly and professional.
I was pleased with the service and the results. I certainly will use them again.
22 oktober 2024
Antwoord van Arch Red Sky Insurance
Levinson,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Fast and easy claim process
Fast and easy claim process. Quick response and received check in a matter of days.
18 oktober 2024
Antwoord van Arch Red Sky Insurance
James,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Honored what they said they would do.
People(me) tend to have a preconceived idea that insurance companies try not to pay claims. Fortunately, Red Sky asked for a few documents and then the decision to honor my claim was approved. They did it the right way.
7 oktober 2024
Antwoord van Arch Red Sky Insurance
John,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Vacation Protection Pros
We had an exceptional experience from start to finish. The professional team excels at customer service. We will definitely use them again!
8 oktober 2024
Review zonder uitnodiging
Antwoord van Arch Red Sky Insurance
Mel,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Antwoord van Arch Red Sky Insurance
Hello,
Thank you for reaching out to us.
We'd like to understand more about your experience and obtain more information about your 2-star review. When you have a moment, please send an email to redsky@archinsurance.com with your reservation number and vacation rental management company so we can review your case in more detail.
Regards,
The Arch Red Sky Team
Two follow up phone calls to status…
Two follow up phone calls to status claim payment. Got two different answers. Placed on hold after starting 2nd call for 18 minutes. Rep said I should get Chase instructions “today”. Did not. It would have been faster to have check mailed. Still nothing from Chase.
Bill Carroll
17 oktober 2024
Antwoord van Arch Red Sky Insurance
Bill,
Thank you for reaching out to us.
At the time of posting, we understand that your issue is being or has been resolved.
Please look out for a communication from our team and if you have any further questions, please contact us.
Regards,
The Arch Red Sky Team
Antwoord van Arch Red Sky Insurance
Gary,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Red Sky Travel Insurance is predatory…
Red Sky Travel Insurance is predatory and has no intention of paying any claims on policies purchased through them. In reviewing of not only my own experience, but reading additional reviews, this company is unethical. We had to cancel our trip due to Hurricane Helene and having no confirmation of whether or not our rental house had any power. So we cancelled. Turns out that’s not covered. We were expected to fly to GA with no knowledge of whether or not the house had power. Since the house did eventually get power back they denied it.
30 september 2024
Review zonder uitnodiging
Antwoord van Arch Red Sky Insurance
Sandra,
Thank you for reaching out to us.
We are unable to locate a policy in our system associated with the name posted with this review.
When you have a moment, please send an email to redsky@archinsurance.com with your reservation number and vacation rental management company so we can review your case in more detail.
Regards,
The Arch Red Sky Team
Everything went very smoothly
Everything went very smoothly! Submitted
the appropriate information and in just a few days a decision was made and refund was approved!
11 oktober 2024
Antwoord van Arch Red Sky Insurance
Doris,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Easy claim procedure.
Easy claim procedure. Customer service was great! Refund came quickly.
25 september 2024
Antwoord van Arch Red Sky Insurance
Sandra,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
What a joke
What a joke! I purchased travel insurance for a trip that I booked to Blowing Rock NC Nov 7-10th. The area has been wiped out by Hurricane Helene. I filed with insurance and it was denied completely. They stated that they don't cover if the event is more than 30 days prior to the stay. What??Why even buy insurance if that is the case. Save your money! This company is a scam.
9 oktober 2024
Review zonder uitnodiging
Antwoord van Arch Red Sky Insurance
Michelle,
Thank you for reaching out to us.
Travel insurance is a named peril insurance, meaning only covered events outlined in your policy are insured. Unfortunately, your circumstance did not meet a covered reason under your policy. As stated in the Description of Coverage that you received when you purchased the policy, similar to other travel insurance offerings, your policy pays benefits for Trip Cancellation occurring within 30 days after the named hurricane makes Your destination accommodations Uninhabitable.
We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy. If you have any further questions you can contact us at 866-889-7409.
Regards,
The Arch Red Sky Team
They were really good about getting…
They were really good about getting back to you in a timely manner
8 oktober 2024
Antwoord van Arch Red Sky Insurance
Amy,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Everyone was great!
25 september 2024
Antwoord van Arch Red Sky Insurance
George,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Very quick and proper resolution of my…
Very quick and proper resolution of my claim. I was skeptical but Arch surpassed expectations.
25 september 2024
Antwoord van Arch Red Sky Insurance
Hello,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Everything was handled promptly and…
Everything was handled promptly and professionally by the staff. When we need to speak to someone in the office they gave us good information and helped us fill out our claim. We received our check in the time frame given.
Thanks
17 september 2024
Antwoord van Arch Red Sky Insurance
Robin,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Filed my Trip Cancellation claim due to falling ill with COVID-19
Filed my Trip Cancellation claim due to COVID seven weeks ago. Still have not received money from Red Sky approved claim, and I selected the recommended EFT option for my reimbursement. Very poor customer service requiring numerous follow-ups on my part.
2 augustus 2024
Antwoord van Arch Red Sky Insurance
Ken,
Thank you for reaching out to us.
At the time of posting, we understand that your issue is being or has been resolved.
Please look out for a communication from our team and if you have any further questions, please contact us.
Regards,
The Arch Red Sky Team
Super quick claims processing
Super quick claims processing and payment. So glad I purchased trip insurance through Red Sky.
16 september 2024
Antwoord van Arch Red Sky Insurance
Kim,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
The claim was due to Hurricane Beryl
The claim was due to Hurricane Beryl. Red Sky had set up a special form to file. The process went smoothly.
6 september 2024
Antwoord van Arch Red Sky Insurance
Butch,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
I'm so happy I took out the insurance…
I'm so happy I took out the insurance on our trip. RED SKY Insurance was very easy to work with.
11 september 2024
Antwoord van Arch Red Sky Insurance
Robin,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
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