ReFramed Reviews 52

As mentioned in my previous Trustpilot review, our new MC1-Bed has been delayed for around six months now because of they are having problems regarding producing the beds with the manufacturers. Despite multiple attempts to contact the company, we received more delays and no updates—until today, when I left a comment on their Instagram post.

They removed my comment from the instagram post (though I can still see it while others cannot—Cheeky), and shortly after, we finally received an email update. Unfortunately, they informed us that they still won’t be able to deliver our bed.

This entire ordeal has wasted six months of our time, and we’ve had to put off hosting friends and family because of it. Even if we were willing to wait longer, it’s clear this wouldn’t end in success. And even if they did manage to deliver the bed eventually, their constant talk about “trying to deliver high standards on the new bed frames” has made us skeptical—what if the quality turns out to be poor, leaving us with even more regret?

I want to warn anyone considering buying from ReFramed—this company is a rubbish, sugar-coated almost a scam. They hide behind sleek branding, fancy Instagram posts, and the support of trendy design circles in Shoreditch, UK and probably same in Denmark or elsewhere. But I strongly recommend that you do not purchase anything from them.

We have now requested a refund, and I can only hope they’ll handle that quickly so we can finally buy a bed elsewhere.

It’s not in our nature to be negative online, but this experience needs to be shared so others are aware.

Note: For my previous review on Trustpilot, the Founder of ReFramed, Kasper, responded publicly, asking me to get in touch with him. I sent him a direct email—but unsurprisingly, I never heard back. That alone speaks volumes about this company’s weak values and why they should not be trusted.

I hope this helps for others, thats all..
C

Den 3. oktober 2024 købte jeg en sengeramme online, hvor leveringstiden på hjemmesiden var angivet til at være én uge. Her den 7. januar 2025 har jeg endnu ikke modtaget sengen og kan heller ikke få oplyst en leveringsdato.

Ved købet blev pengene trukket med det samme, og vi skyndte os derfor at købe en madras til sengerammen, som vi nu har stående uden at kunne tage i brug. Da jeg herefter ikke hørte noget, tog jeg selv kontakt via mail. Her fik jeg 7. oktober til min store overraskelse et svar om, at sengerammen først kunne leveres midt/slut november, dvs. 6-8 uger efter købet.

Den 14. oktober fik jeg så desværre en ny mail om, at sengerammen nu først kunne leveres lige efter jul, i begyndelsen af januar 2025, dvs. ca. 13 uger efter købet.

Efter telefonsamtaler og mails frem og tilbage midt i oktober accepterede firmaet at tilbagebetale pengene for sengen indtil levering. Da vi ønskede at tilkøbe to sengeborde, forhandlede vi os til en nedsat pris på dem som kompensation for forsinkelsen. 8. november modtog jeg en bekræftelse på, at forventet levering primo januar ville holde, samt at der var styr på de aftaler, vi havde indgået. Et lidt træls forløb frem til nu, men en tilfredsstillende løsning trods alt.

3. januar sendte jeg så en mail for at spørge til status. Denne har jeg endnu ikke fået svar på, men via Instagram er jeg 6. januar blevet lovet en snarlig afklaring, selvom jeg fik besked om, at der var forsinkelser, og at jeg ikke kunne få oplyst en specifik leveringsdato.

Det er nu 13-14 uger siden, jeg købte en sengeramme i forventning om, at den kunne leveres efter en uge, og jeg ved stadig ikke, hvornår jeg kan få den.

Undervejs er der forekommet flere forsinkelser, brudte løfter om levering, og det har i vid ustrækning været mig selv, der har skullet opsøge information.

Selvom medarbejderne er venlige, imødekommende og løsningsorienterede, når de svarer, er det en enorm frustrerende proces at stå i som køber.

Opdatering: Vi annullerede ordren i februar 2025, da vi ikke kunne få garanti om et konkret leveringstidspunkt.

I've had this bed frame for over a year now, and despite being so attracted by its minimalist design, using it has made me change my mind. First red flag was with the slats, that don't lock in place but are just put on top of the frame - this for me is the biggest design flaw, as every time I make the bed (fitting the sheets under the mattress) these slats move everywhere and you end up having them over half the frame, definitely could use a locking in place mechanism!!
Recently, the whole frame came apart when making the bed, as when I moved it one of the screws that are supposed to lock up gave up; for a "forever bed" this is quite an unexpected experience, I honestly just regret having spent so much when for a tenth of the price I could've gotten something of the same quality, probably even better. The delivery experience was also not the best

I ordered a bed, and the delivery was quick, and the bed looked stunning. However, after the first lovemaking session, the middle leg of the bed broke. The company didn’t respond to my email or messages on social media regarding how to repair or replace it. A year later, we had a new leg built ourselves, but now, every time we have sex, the entire bed frame comes loose from the fixings, and we end up finishing on the floor. Visually, the bed still looks great, though.

My experience was disastrous from the very beginning. Please read it even if it’s very long i have TLDR at the end.

1) They started doing a sample sale with a 45% discount that you could access only through emailing. I email them. No response. I email again on the last day of the sample day. No response. I write in dm on IG to them and get a response 48hrs later. They say the sample beds are all soldout but they’re happy to offer me a 20% discount for a new one. Sweet! I purchase the bed on 24/09/24. Mind you it clearly stated (and still does on their website on basically all beds) DELIVERY time: One Week.

2) a couple of days go by and no shipping email nor tracking info neither from them nor GLS courier. But what do i receive? An email saying sample beds are back! At -45%! I felt like i was clearly ripped off and made fun of but didn’t want to argue for a “mere” -25% more discount.

3) on 01/10/24, one full week from order confirmation i email about my shipping status. They respond same day (basically the only time it happened) saying the bed had shipped last night (exact word they used) on 30/09/24. But that it could take 24hrs to receive tracking. Sweet, i wait.

4) after 48hrs i email again: no tracking in sight. No response. 5 days more later i email AGAIN on 07/10/24 asking about shipping info and tracking. They will finally respond only on 08/10/24. After i even had to look for their Whatsapp number on their site, ONLY THEN they finally respond.

5) and what do they say? That the bed yes had shipped on 30/09/24 and because of a warehouse error i didnt receive tracking and they finally give me tracking. TWO codes for tracking, without even explaining why there are two and without telling me anything about the package actual location. It had been 15 days from order time. 15 days.

6) at this point i check the tracking codes and what do i discover? That NONE OF THEM HAD ACTUALLY SHIPPED UNTIL THAT VERY MOMENT. I immediately emailed back saying i was basically been made fun of again, did they just email those tracking without expecting me to look them up and discover i had been played around for two weeks? The audacity! I also asked why two packages and if there could be a possibility of one of them reaching me before the other, guess what? Absolutely no response. Straight up ghosting both email and whatsapp. Of course i said i’d be writing this review. Guess they didn’t care at all.

Great way to value a customer who just spent 1500 euros in your small business! (They said that being a small business is hard boohoo and that they’re very sorry when they sent the trackings)

7) today, on 11/10/24 guess what happened? Exactly i received only one of the two packages and it is only the slats of the bed.
I am speechless. I re arranged all my house to accomodate for the new bed (“delivery time: ONE WEEK”) and have been sleeping on the floor for over a week and will have to do so at least for 4 more days because there is a weekend in between. While my new bed parts are still belgium.

8) yes i wrote them again and i am awaiting a response but this has gotten way way too ridicoulus, i’m fed up with the lying and the audacity of a “small brand” straight up lying and treating they’re customers like whatever when they’re spending 1500 euros on an aluminium bed and some wood slats. Insane.

TLDR:
They lie on the delivery times. They take ages to response and customer service lies to you again about shipping statuses. They refuse to acknowledge they’re wrongdoings.
The courier they use is terrible and splits packages in multiple deliveries on different days. DO NOT BUY FROM THEM. They’ll surely go out of business if they keep pulling these stunts and they totally deserve it.
Spend your money in a place that values you and doesn’t lie to you multiple times at face value.

UPDATE: The bed was finally delivered on 17/10/24, 17 working days later or 23 days from order.

The bed quality is good i have nothing bad to say about that, minor thing is that it is not explained how the slats are supposed to be installed in the instructions manual (which btw it's accessed through a QR code, no physical copy) but it's easy to figure it out on your own.

In response to their response to this review:

1) language has been harsh but without ever being insulting or personal, waiting 5+ days for responses after spending 1500 euros kinda makes u do that, I do not feel like i've had a bad experience, i have had a terrible experience there is no sugar-coating it

2) all my "accusations" were substantiated by facts and screenshots, coming from their previous emails or communications or courier trackings

3) i don't feel like a call on the phone would have made things better. The "Full Credit" they offered just meant i had to deny the delivery of the bed so it would have been sent back, granting me a refund. An option i had in any case as my EU customer's right.

Hyvä henkilökohtainen palvelu netin kautta. Todella nopea toimitus.

I love the bed don’t get me wrong.
However the customer experience is a disaster. I have ordered my bed in December 2022. After countless delays I received my bed around June 2022. The original delivery estimate was 14 days.
Due to the delays etc. They were so kind to offer me a free night desk as a compensation. Both of them arrived around October or so this year. However one of them was damaged during the shipping process and I emailed them and got the news that they will send me a replacement promptly.
After a long journey I can say that all issues have been resolved and that the customer service team reached out promptly to find a suitable resolution after this review has been written.

Great quality, amazing colour, very very easy and quick to assemble. Very helpful customer service. Delivery time was a bit later than expected but that was fine. Definitely recommend!

By far the best bedframe I've ever had! Super easy to assemble, shipment was on time and the quality is on point. Well done.

Recieved a few months ago and looks so good. I moved since and reassembled the frame which is 1,000,000x easier than any other experience I have. Plus it looks awesome.

ReFramed får mine varmeste anbefalinger. Den smukke sengeramme er let og elegant, hvilket klær mit soveværelse helt perfekt!
Og så kunne jeg ovenikøbet nemt og hurtig samle den selv - bonus!

Quick delivery to door, easy to assemble and really nice looking design. We are very happy with the color combinations you can make with the nigh stands, which are easy to apply and have great functionality with to shelves.

Bed looks great, is sturdy so far, quality materials, quick delivery, easy packaging, only very minor flaw is that one wooden element of my slats has a large piece that's almost chipped off. I assume just bad luck. Overall worthy of 5 stars! Looking forward to many years with this bed.

Ventede lidt på min bestilling, men da den kom var den simpelthen så nem at samle! Er super glad for mit køb

Perfect bed. Love the simplicity and attention to detail of the design. Smoothest setup imaginable, and the side table addition makes for the perfect nightstand. Have already recommended it to all my friends and will continue to do so!

ReFramed has surpassed my expectations, and I’ve made the decision to replace all my current bed frames for the long haul. The product is beautifully designed and a joy to use.

Great service! Beautiful bed frames!

Love the concept, good service and I finally got the bed frame that enhances the look of my room

Love the bed!
I bought the first in 2022 and now I have 2 beds in my house and 2 in my summerhouse.
I love the simple modern design, the high quality, with the fantastic easy assembly system. It takes no time!
The bed is heavy and sturdy, but looks light and airy. And I love the high quality of the brushed aluminium and the side tables.
I have had good help from the company in choosing sizes and colours and they are very easy to communicate with.
I found ReFramed on the Instagram and got inspired from the “in my rooms” stories. Loved it!

Love the simple look and the robust feel!

I now have an opinion on what a bed frame should be like. Not only a practical element but also an aesthetic piece of furniture.