RegioJet Reviews 

Regiojet has complete disregard for senior passengers with disabilities. I arrived early for my train from Prague to Budapest to be sure I could find my way, manage my bags, and be able to rest in the passenger lounge before boarding. I am sitting outside of the passenger lounge on a bench, my back killing me because I am a half hour too early to enter the passenger lounge with seats that have backs to support my back. Really, Regiojet? This is how you treat seniors who need a little consideration and kindness? The lounge is completely empty and yet I, as a ticketed passenger, am not allowed to enter because I am "too early". The employee at the entrance was rude and uncaring. Shame on you Regiojet for your treatment of the elderly 😥

Avoid RegioJet at all costs! If you value your time, money, or sanity, steer clear and opt for Czech Railways, Flixbus, or Leo Express instead. RegioJet's customer service is the absolute worst. They don’t honor their agreements, and their incompetence is beyond belief.

My train was delayed over 8 hours due to floods, and to make things worse, they lied right to our faces! The stewards and the onboard announcement both confirmed there were technical issues in addition to the flood, and told us to go to any RegioJet cash desk for a full refund. I asked them multiple times, and they assured me it would be refunded in full.

But when I finally got to their kiosk in Prague, they flat-out refused to refund my ticket! Suddenly, the delay was only because of the flood, and technical issues were no longer part of the story. I tried to explain what the staff on the train had said, but they were rude, dismissive, and had the audacity to laugh in my face! Completely unprofessional and outright disrespectful. They told me to leave and didn’t care one bit when I said I’d escalate it.

Their so-called "customer support" later sent a generic apology, which made it crystal clear—they don’t give a damn about their passengers or taking responsibility for the mess they caused.

To top it all off, Czech Railways handled the same issue like true professionals and compensated all of their passengers. RegioJet, on the other hand, couldn't care less and offered zero support or compensation. Absolutely disgraceful!

If you want to avoid a nightmare, do yourself a favor and choose any other company. RegioJet is an absolute joke, and I will never, ever travel with them again.

If your wifi never ever works, stop advertising it!

I recently had a terrible experience with RegioJet and I want to warn others before they make the same mistake. Due to floods, the train service was disrupted, and we were promised a bus transfer to our destination. However, the information provided on board was completely different from what their customer support later claimed. Worse yet, their customer service was unavailable when we needed it most, leaving passengers stranded in the middle of nowhere with no clear instructions.

While their support team later sent a message with a generic apology, it was clear they didn’t care about their customers or taking responsibility for their mistakes. It’s shocking how a company can treat its passengers with such disregard.

In contrast, Czech Railways (CD), which also experienced the same issue, handled the situation professionally and compensated all passengers. RegioJet, on the other hand, failed miserably to provide any real support or compensation.

If you value your time, safety, and peace of mind, I strongly advise choosing another company for your travel needs. RegioJet does not deserve your business.

Well for me they are cheap and on time. I’m happy with my experience

Services in the train are good but customer support is tragic. Takes 10 minutes to get to the real person and even after they are not able to solve your problem.

My train was canceled a couple of hours before its departure, causing me great inconveniences in my trip.
I called the hotline and they told me they would refund my money in around 5 days, but more than a week has already passed and I still dont have my money!
I sent 2 emails to two different email addresses in english and in german plus an inquiry in a form on their web page and I had not heard a single thing from their side yet. At least confirm to me you got the email! This is terrible customer service.
If this happens often this process should be more seamless, none one has 30 days to wait for a reply, maybe if you processed your emails faster you would not have your inbox flooded.
I hope this is taken as feedback for improvement.

Absolut furchtbar! Nach über 2 stündiger Verspätung wurde uns gesagt, dass unser Zug von Prag nach Wien garnicht mehr fahren wird. Sonst keine Info wie und ob wir irgendwie mit unseren 2 Kindern nach Hause kommen. Auch absolut kein Entgegenkommen bei den entstandenen Mehrkosten, nachdem wir irgendwie sehen mussten wie wir nach Hause kommen. Die hätten uns am Bahnhof schlafen lassen.

This is the most unreliable company I have ever seen. They canceled my train to Prague and I was notified when I was already at the station and the lady in their office offered no alternative and in the app it shows that I used the ticket. I don’t really understand will I get refund and what about money I payed to another company to get to Prague. If there is a problem why can’t they notify you properly with actions you need to take I was waiting for a train in the platform and there was no information about it which make me feel something is wrong and when I asked the station employees they confirmed it’s cancellation . They didn’t even told us by email what to do approach office at station or what alternatives to use it’s really horrible service.
Update by the 23.09 I have not received any refund and it’s been a week I am trying to contact to their customer support

They invested in new buses this year, and that makes a real difference now. It's comfortable and they offer extra services onboard. The connections arrived on time, and prices are usually better than anywhere else.

Great job, RegioJet!

Heute fuhr gegen 18.15 Uhr ein Bus von Dresden nach Berlin, ich hoffe, dass alle Passagiere gesund am Ziel angekommen sind. Der Fahrer des Busses schien weder andere Verkehrsteilnehmer wahrgenommen zu haben noch kann er Verkehrszeichen hinsichtlich der Geschwindigkeitsbegrenzung zu erkennen. Ich werde mich so einer Gefahr sicher nicht aussetzen.

Was ich heute erlebt habe, so etwas ist mir noch nie ! Ich hatte ein Busticket von Regiojet gekauft, für eine Fahrt vom Dresden nach Prag / Flughafen. An dieser Busverbindung war weiterkommen, nach Spanien gekoppelt. Der Abfahrttermin war 11:35 Uhr. Nach einer Wartezeit 40 Minuten mit anderen Passenger( ca. 20 Personen) entschloss ich mich, mit meinem eigenen PKW die Reise nach Prag anzutreten. Vorab versuche ich mehrfach, die Servicezentrale zu kontaktieren, jedoch ohne Erfolg. Nun versuche ich, hartnäckig meine Entstandenen Unkosten einzuklagen. Es ist ein unzuverlässiges Unternehmen!!

Our bus was cancelled 30min prior to the departure. No replacement transportation was organised by the company. On top of that, I had a connecting bus to catch which I was not able to catch but had to call Student Agency so that they cancel it. Since I was notified last minute, it was hard to find a different operator to transport us to the final destination. I managed to get tickets with another company that cost me a fortune. When I contacted Student Agency and claimed reimbursement, they said it is not their responsibility to compensate me since aparently the route was operated by another transportation company. I had not been informed the route is operated by a different company and that I am taking such a high risk at the moment of booking.

The train trip was from Vienna to Budapest. Firstly, there is nowhere to store larger suitcases except for overhead racks and these are too small for large or heavy cases not to mention dangerous. On our business class seats, there were half drunk drink bottles and food wrappers as well as used tissues. Th airconditioning was not overly effective and it was stifling. I went to the toilet and the door handle came off in my hand. On the up side, there were sockets next to every seat and wifi. Seats were large and comfortable. The lower score was due to the rubbish everywhere in this business class carriage.

Horrendous experience. No AC - brutally hot - and periodically air so foul smelling it could make you vomit came out of the vents (smelled like the worst dump you have ever smelled - I suspect toilet system is somehow infiltrating the vents). This train is a health hazard. Staff was rude on top of this. I don’t know how the management sleeps at night.

Unbelievably hot and no air conditioning at all. Made two journeys and each were as bad as each other. Staff only gave a very small bottle of water which was not enough for the heat. Seriously barely survived!

train from vienna to budapest and vice versa cancelled without warning. On the return leg we only knew it was cancelled because some other poor soul was also travelling with them and he had been notified. Nobody in any of the major European train stations works for them (there are no ticket offices or info desks for Regio Jet) so there is nobody on hand to help if you face a cancellation. We ended up paying 3 times the price for each journey after many hours of being stuck in the station and we are now having to struggle through the refund process. Just bite the bullet and pay a bit extra with a reputable company, or just buy on the day - Regio Jet is false economy in the extreme.

I travelled by RegioJet coach two times (in the 2023 and 2024 summer) on the Prague-Berlin route and had an extremely positive experience. They provided efficient service and great comfort - spacious seats, onboard display with WiFi and entertainment options, as well as a coffee vending machine. They'd be my first choice whenever it comes to bus journeys in the area.

Before Covid they were a great company now just terrible. Customer service is awful and the list goes on. Won't use them again.

BUYER BE AWARE!

No information, no help. We couldn’t find the departure to get on the train. Had to buy another ticket.