I ordered spare sensors for my Remootio on July 15 direct from Remootio , as my previous ones wire broke off. To date I still have not received the product. I believe that first of all the delay was... Toon meer
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Great bit of kit “BUT” impossible to connect to apple home just wouldn’t find it only way to connect it with voice commands is with alexia through the car Remootio needs to put a button on the CarPl... Toon meer
Done research on purchasing a IP based garage door opener that had 2 channels (channel 1 open / channel 2 close). In reality almost all the units for sale are single channel. Remootio was ideal as it... Toon meer
These guys have the most incredible customer service. Solved my tech issues so quickly - replied over email within minutes with photos and explanations…..incredible support. Product is great too! Just... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Bluetooth and Wi-Fi enabled smart gate and garage door opener. Works with iOS, Android, Amazon Alexa, Google Home, Samsung SmartThings, Siri shortcuts and Apple Watch.
Contactgegevens
Verenigde Staten
- support@remootio.com
- remootio.com
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Remootio Customer Service for wiring diagram
Remootio Customer Service for after sales support was superb and fast. I had an issue with wiring to the motor control board and Remootio quickly identified where to connect the respective wires. Many weeks passed and I lost the original email with the wiring diagram, a short email and 30mins later Remootio team replied with the wiring diagram. My best experience with any company for online service.
The Remootio support team was prompt…
The Remootio support team was prompt with responses to questions and the information provided was spot on to help me with my issue
Amazing customer service
Amazing customer service, installed device and works as advertised. Extremely satisfied with the product and support.
Great service
Great service, fast delivery. Remootio3 is working well for our garage and industrial doors. 100% recommend.
Remootio's customer service is EXCELLENT!!
Remootio's customer service is excellent. I bought a Remootio 3 under another company's name and was having some problems with it. That company was absolutely no help and even gave me false information. I emailed Remootio and quickly received a reply with detailed steps to solve the problem. I did what they suggested and the problem was solved. I would definitely recommend their product.
Great help!
I had some difficulties setting the unit up which turned out to be my errors. They kept on helping until the problem (mine) was solved.
Great Product, great service.
Not only do they provide you with an excellent product for a fair price, their support is swift and correct. Every question is answered.
Excellent product & support
Excellent product and very good customer support when required.
5*
Great experience with Customer Service, thanks!
Unit worked great for 18 months then lost our connection. After several unsuccessful attempts to reconnect I contact the customer service and they helped get my Remootio 3 back on line. I had a loose connection on my control wire and needed to do more than one hard resets to remedy the issues. All is good now. I love the convenience this little unit provides for our main gate operation.
Remootio3; Ultimate Gate Opener Upgrade!
I started using the Remootio app for my Ghost gate opener. The app really worked well and allowed me to operate and monitor my gate from anywhere using my cell phone! When I saw the Remootio3 device offered a way to add their remarkable functionality to my Apollo solar powered gates I had to get one on order. I have been looking for a way to operate/update my Apollo solar powered gate controllers for operation with my cell phone. Remootio's website provided the wealth of information I needed to confidently integrate Remootio's functionality with my existing solar powered gates. I fully expect a straight forward and very simple installation. I have interacted with Remootio's customer service and they have responded quickly and been very helpful. I look forward to installing my Remootio3 and I will provide a hands on review when I have it installed.
Remootio Support made my my DYI project very simple
Because of compatibility check feature on Remootio website it was easy to check if Remootio will work with my Gate opener. My exact model of gate opener was not listed, but short and simple mail to Remootio support provided the answer. Also, Support provided me with the exact wiring guide for my Gate opener.
installation was fast and simple ( I am DIY-er, with no previous experience), and I'm really happy with purchase and Remootio support.
Ultimate Customer Support
It was very pleasing to receive almost immediate response to my web enquiry, and Remootio follow-up was exceptional.
The Remootio 3 I purchased and installed worked as promoted, even connection for iPhone Siri for voice command is superb.
I would recommend Remootio to anyone wanting to automate the gate or garage opening using the internet as a primary communication device.
10/10 customer service and the quality…
10/10 customer service and the quality of the product and the interface is perfect i have two series 3 one fitted one about tk be fitted
Top of the bill!!
Remootio can be installed very easy and I am using this product for 9 months now.
I am very satisfied about the working, but especially the digital/personal support is great.
Thanks to Domonkos for the extra help.
Great service and prompt reply thank…
Great service and prompt reply thank you well done team
Excellent product and a fantastic…
Excellent product and a fantastic customer support. No question was too stupid and support was given till everything worked perfect. I can absolutely recommend this company and the Remootio product.
Great product, but after sales service is hit and miss
Great product, but after sales service is hit and miss. My device failed after about 10 months of use. Initally they were responsive, saying that it would be replaced. I have been told it will be sent 'tomorrow' a few times and struggled to get replies from customer service.
The replcement was finally sent about a month later - to the wrong address. Despite giving them my address, they sent it to an old one. If they could get their customer service right, this would be a fantastic product, but as it stands its simply frustrating.
They responded quickly
They responded quickly, were super friendly, and helped me sort out my problem, I was very impressed.
Excellent customer support
Contacted support for an issue that was quickly resolved thanks for great service
High quality and professional services
High quality and professional services. Guided me with detailed instructions through custom wiring diagram provided. Excellent performance of the device Remootio 3.
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