Renault Retail Group 

Omar was very helpful when I ordered my car, and when I picked it up he took the time to show me around the car and explain how things worked. The staff at Staples Corner are great and I love my new Renault Captur

Well today I got my car washed just next door from your show room at staples corner so I popped in for a free coffee as I always do. The staff are so friendly especially Omar. Any time I'm in the area I always drop in to see Omar. He's been really good to me. Any questions I have regarding my Renault Arkana which is a mobility vehicle which Omar signed up for me and took my step by step though the process. Ive come back so meny times to ask him how do I do this, or how do I do that and he's always there with a big smile. Then he will show me and explain it all to me. I can't count how meny times he has helped me with my car. I am so grateful and love just coming in for a coffee. Well done Renault and thank you Omar for always being there for me.

Der von mir gekaufte Wagen entsprach nicht der Beschreibung, der versprochene Abstandstempomat entpuppte sich als einfacher Geschwindigkeitsregler. Man versprach mir 500 Euro Entschädigung, die ich bis heute nicht erhalten habe. Im übrigen sind alle inserierten Modelle der Techno Linie angeblich mit Abstandstempomat ausgestattet, was in keinem Fall stimmt. Die Inserate werden aber nicht geändert. Ist das gewerbsmäßiger Betrug? Ich finde schon.

Nachtrag: Wenige Tage nach Abgabe dieser Bewertung hat man mir die 500 Euro überwiesen.

Excellent service from Renault Watford and in particular from Umer. I left a brief message via the website which was swiftly followed up by Umer and new car sorted within the week. No hard sell of unwanted additions so I got what I wanted at a good price. I would definitely buy through this garage again.

I received a call from Wahid ( the salesperson) on Friday 23rd December to say my new Duster was in the uk and in the distribution centre having patiently waited since September 1st I sent an email of availability, from that moment on it went very quiet with absolutely no information from Wahid whatsoever, so I emailed for an update. I was told that I would be given an update the following Tuesday which never came! I emailed Wahid and Robin ( The sales controller) asking for an update’ the reply from Wahid was “ All the updates was from Dacia and what I see on my portal your car still at the distribution centre waiting the logistics to be arranged“ that was 19th January , since then absolutely nothing! 6.. 1/2 weeks from the date Wahid told me the car was in the UK I was still being fobbed of with the same excuse!
There was quite clearly an issue with the order since that date I was phoned and they were both playing some sort of game and both withholding info and telling lies to me which is simply unacceptable. Although Robin never actually contacted me at all!,
I finally lost patience and demanded my deposit back which arrived 4 days later! They caved in immediately that tells you something
You are a disgrace to your profession and the good name of Dacia / Renault.

Renault Watford - sadly no option to leave zero stars. I would not recommend this garage or its service department to anyone. When our car broke down last week, we had it taken to this garage thinking they would look after us the following day. Imagine our surprise when we received a rude phone call from the service department, telling us in no uncertain terms that we had to remove our car and they would not be diagnosing the problem. My advice is to avoid having anything to do with this garage and a member of staff called Alison in particular. As if it is not bad enough that your car has broken down, Alison has a personal mission to be as impolite and condescending as she can, making a miserable situation much worse. She goes out of her way to be unhelpful, obstructive and rude and should not work with people in any way.

Went to Renault on Manchester rd bolton to hav my radio code 're coded did the code why I waited excellent service from (andy) job well done...

I am truly disappointed by the Renault Customer Service! My car (less than 3 years old) broke down twice in less than a year for a default issue with the fuel pump, which occurred twice despite the pump being replaced. Unfortunately I had to pay for the repairs which costed me £900. I logged a complaint and I had to chase 3 times for an update over the last 3 weeks!
The Renault customer service is truly appalling.
If you think of buying a Renault car, don't look just at the reliability of the car, but also at the quality of after-sale care that you should get once you have bought it. As they truly don't care once they get your money!!

When I arrived at the Hayes branch, I was greeted by Courtney. He described what will be checked on the van. He also confirmed will contact later and give an update. Which he did.
When came to collect the van, he demonstrated what need to be checked.
Great customer service by Courtney and thank you again.

Wahid in the Watford branch was very helpful whilst ordering my new Renault captur. He found a price in my budget and made the process stress free considering i had to wait 9 months he was very good at keeping me updated on the process! Thank you Wahid Moussa

Wow, 750 Euro als Kostenvoranschlag für die Inspektion eines Sandero Stepway, Bj. 2020 mit 22.000 km. Ein weiteres Telefonat mit dem zuständigen Mitarbeiter bestätigte den Preis. Wenn es nicht andere Vertragshändler gäbe, die die gleiche Leistung für die Hälfte anbieten, würde ich es bereuen, mich für einen Dacia entschieden zu haben. Das Auto an sich ist Spitze!

Only interested in taking your money and not delivering your car. It took a month from when the new car arrived in the UK and being registered to it being delivered to me. This was on top of the long wait for it to be built and delivered to the UK. If your sales person is not in then nothing will happen and after they delivered it they just ignore you.

Toller Service beim Dacia Kauf in Köln Weisshausstr.
Ich wurde von Herrn Mestiri hervorragend beraten.
Der Verkauf lief reibungslos, dank des Einsatzes des oben genannten Autoverkäufers.

Vielen Dank

Ich habe beste Erfahrung mit RRG gemacht. Herr Calisdirmak in Sankt Augustin hat mich kompetent beraten und ist auf meine Wünsche und Vorstellungen eingegangen. Nun bin ich glücklich mit meinem neuen Auto.
Ganz herzlichen Dank

Renault Staples Corner, found & fitted a new Windscreen Wiper motor for my 2011 Clio. The price was reasonable and the service from Mustafa Ali was excellent and the car came back cleaned inside & out!

Liebe Frau Wolff, vielen herzlichen Dank für diese tolle und kompetente Beratung. Machen Sie weiter so.

I purchased a Renault Clio from the retail group in Watford today. The experience was excellent and stress free. Yousof dealt with me. He was superb. Easy hand over & very organised throughout.

Reserved a car online only to be contacted days later to find out the car had already been sold and my deposit had not been returned to me. Poor service when trying to claim my deposit back.

I have purchased a car online being assured on the phone that the car is in a good condition and mechanically sound. Upon delivery, I have immediately noticed that the clutch is juddering every time you pull away from stop and after driving 2 miles, a warning light came on. I was left to find a garage that will diagnose the car on short notice. I found Dacia dealership that confirmed the issue with the turbo pipe and the clutch and did health check; found numerous items that needed repair in excess of 3400£. Among those where 3 tyres in red (perished and cracking and front brake disks below minimum specs). So, I was without the car and money, had to miss a few days at work, as I did not have a car, and to fork for a rental car. I was told that the car will be collected and I will be refunded but not before v5 documents arrive. After the documents arrived, I had to wait a week for the collection as there was no one coming my way to pick the car (even though the situation was entirely caused by Renault Liverpool who sold me a car in a poor condition). This whole experience was one of the worst I have ever had when buying a car and I’m amazed that the car in this condition left the main dealer car park to be delivered to a customer. Due to this experience, my trust to the idea of purchasing a car from a main dealer went from 100% to 0%.

Habe gerade um 16.00 Uhr mit einem Mitarbeiter unter der Telefonnr.. 7569147 telefoniert. Meine Fragen hinsichtlich des Radiocodes hat er nur abwehrend reagiert. Eine Aussage von ihm: "Woher soll ich denn das wissen", zeigt wie unprofessionell und kundenfeindlich dieser Mitarbeiter "drauf" ist