Promised fitting of two doors and a window before Christmas. Various dates then arranged, but not done. Definite-seeming promise to fit today, but another no-show. Very poor.
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Lees wat reviewers zeggen
Well you owe me £7,000 deposit for not delivery the goods.
What a fantastic company, I had a call firstly from a young lad who was very knowledgeable and courteous, I had a inspection completed and the engineer was superb, He showed us everything step by step... Toon meer
Bedrijf heeft geantwoord
Well what can I say about working for this company, theres only one word......FANTASTIC, they know how to treat their staff well, they keep you up to date with everything even what we going through at... Toon meer
Bedrijfsgegevens
- Vensterinstallateur
- ook in
- Aannemersbedrijf
- Bouwwinkel
- Dakdekker
- Energieopwekkingsapparatuur en -oplossingen
- PVC-ramen leverancier
Informatie afkomstig van verschillende externe bronnen
Delivering energy renewable solutions to help you reduce our carbon footprint and lower your energy bills
Contactgegevens
titan house, CF24 5BS, cardiff, Verenigd Koninkrijk
- 03336789446
- info@renewablegreenhomes.com
- renewablegreenhomes.com
3,2
Gemiddeld
114 reviews
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Found them to be really professional
Found them to be really professional, good communication and really happy with service we received.
26 juni 2023
Review zonder uitnodiging
Damaged my brand new oak staircase
Damaged my brand new oak staircase. Blocked vents outside
15 juni 2023
Antwoord van Renewablegreenhomes
Dear Mrs West,
I hope this message finds you well. I am writing to provide an update on the recent concerns you raised and to address the feedback you shared with us. At Renewable Green Homes, we take customer feedback seriously, and our commitment to resolving any issues remains unwavering.
First and foremost, thank you for bringing the minor damages to our attention. We understand the importance of rectifying such matters promptly, and we took immediate action by dispatching our experienced engineers to assess the situation. Collaborating closely with the installer, we diligently worked to identify the root cause and effectively address each concern.
Throughout this process, we maintained open lines of communication with you, responding promptly to your emails and scheduling visits to your convenience. I am pleased to inform you that all the reported issues have been successfully resolved. We have rectified the minor vent issue and also addressed the staircase concern, ensuring a satisfactory solution.
Furthermore, in recognition of any inconvenience you may have experienced, we have taken the liberty to provide a compensation of £50 as a gesture of goodwill.
Regarding your feedback on the reassurance provided by our senior engineer during the initial visit, we sincerely apologize if it fell short of your expectations. Rest assured that we continuously strive to improve our service delivery, and we will take your valuable feedback into account during our team training sessions.
At Renewable Green Homes, we value the opinions and reviews of our customers, as they enable us to grow and enhance our offerings. We would never seek to stifle your freedom to express your experience with our services. We only hoped for a review that accurately reflected the resolution of the issues, which have been addressed to your satisfaction.
However, it has come to our attention that during a recent conversation, an inappropriate comment was made towards a member of staff, which we take very seriously. Discrimination of any form has no place in our organization, and we deeply regret any distress it may have caused. We encourage an environment of inclusivity and respect among our team members and towards our team members.
As we conclude this matter, I want to express our gratitude for your understanding and cooperation throughout the resolution process. We genuinely care about providing the best service possible and ensuring your complete satisfaction.
Should you have any further questions or require additional support, please do not hesitate to reach out to us. Your satisfaction is of utmost importance to us, and we remain committed to maintaining a strong relationship with you.
Thank you for choosing Renewable Green Homes. We look forward to serving you again in the future.
Molly
Renewable green homes
Engineer was very polite and tidy
Engineer was very polite and tidy, excellent job done in the loft and cleaned up and explained everything he done, completely satisfied with the company and the service we have received.
11 juni 2023
My loft insulation experience!
The tradesperson arrived on time. Due to lack of a partner, it took him a while to get going.
Once he sorted his initial glitch, with his equipment he was able to proceed, taking necessary precautions in regards to himself and my property.
He completed the Job by 2pm. I was happy with his work.
17 mei 2023
Really happy with the work carried out…
Really happy with the work carried out fast friendly affordable what more could you want. Thank you and look forward to seeing you guys next week at my mothers property
21 maart 2023
Review zonder uitnodiging
Will be recommending to everyone
Will be recommending to everyone! Such an easy process from start to finish. The engineer came out and was extremely informative about the whole process and the insulation.The install team were brilliant and left everything tidy as well. I cannot fault a single thing and my house already feels warmer!
20 maart 2023
Review zonder uitnodiging
Impressed
Wow. I really don’t have much more to say they came out gave me a free quote the whole process was very calm and welcoming. I didn’t want to leave a review until I had my first bill to see if the product was what it said it was and it really is very impressed thanks guys stay safe
10 februari 2023
Review zonder uitnodiging
Amazing experience with this company…
Amazing experience with this company cannot recommend them enough fast friendly professional service. Highly recommend 5*
17 maart 2023
Review zonder uitnodiging
BEWARE OF THIS PRODUCT AND WARRANTY OFFERED THOUGH RGH
Don’t trust this company, if your buying a home you are unlikely to get a mortgage as reputable lenders wont lent to a company or home where spray foam is installed. We paid £5K for installation in November 2022 but had to have it removed in March 2023 another £5K when selling the house after the new buyers were refused a mortgage when a surveyor refused the mortgage despite the salesman’s advice and his 25 year warranty. I was not made aware by the salesman Brian Bowen, the company area manager Abdul or the supplier of the fact that mortgage companies or lenders refuse on this basis.
Renewable green homes do not honor warranty and you are unlikely to get any sympathy, they are poor listening to complaints.
9 maart 2023
Review zonder uitnodiging
Antwoord van Renewablegreenhomes
Hello Mr Williams,
We are sorry to hear you feel this way. In regards to the points highlighted in the review these are all inaccurate.
A few things I would like to highlight...
> We offered to help assist however was not given the opportunity
> We asked for documentation and reason for refusals so we can resolve the matter however you refused to send anything
> We have helped Many customers successfully acquire mortgages with not one complaint until now.
> New guidelines have also been released as of the 24/03/23 resolving any further issues with mortgages as long as the company is accredited and follows all protocols and procedures which we have always done.
I would like to reiterate to potential customers of ourselves that there is not an issue with the mortgage if all the correct documentation is provided and this would not have been an issue for if they had allowed us to assist them.
Kind regards
Renewable green homes
Fast freindly service very professional…
Fast freindly service very professional manner and leave every thing nice and clean. had loft insulation fitted and wow! Does exactly what i was told it would do who wouldn't be happy with using less gas and being warm. That impressed with it my mother my boss and his family have had it done. With the cost of living continuing to rise thia really is a massive massive help thank u so much RGH you really have made a difference
3 maart 2023
Review zonder uitnodiging
Had work carried out from this company…
Had work carried out from this company foright from the start of my dealings with them they were amazing very professional and friendly massively happy with the job and will highly reccomend to anybody.. thank you guys
17 februari 2023
Review zonder uitnodiging
Excellent service
Excellent service, I was called by a lovely girl who explained the service and booked for a engineer to come out and see me. The engineer was extremely patient explaining the process and subsidies that were available. As for the installation it was so quick and professional I hardly knew they were there! I would thoroughly recommend them to everyone (and have done). Thanks again!
6 maart 2023
Review zonder uitnodiging
Team were friendly and very efficient
Team were friendly and very efficient. Finished job ahead of time
20 februari 2023
Amazing worth every penny!
Just had foam loft insulation from RGH, am it's worth it. House feels alot warmer so will be turning the heating down and saving money. Everything from start to finish was extremely professional 👌
20 februari 2023
Hi there it was very good indeed…
Hi there it was very good indeed experience and interesting to know how good this product is and also the work men were very good indeed they did let us know before very nice they were very experienced person both of them Thanking you
17 februari 2023
Excellent company
Excellent company. Had loft insulated by RGH. From the engineer who assessed the loft to the installer's all were polite, knowledgeable and helpful. The job was done with minimal fuss, and was done very well.
Excellent insulation and they cleared up behind themselves. Best home improvement we could ask for.
13 februari 2023
Review zonder uitnodiging
Friendly, efficient and tidy.
Very friendly, polite installers, explained clearly what they would do and roughly how long it would take. Showed me photos of the loft after the work had been done because I couldn’t access the loft to see the work myself. Also tidied up really well after themselves and explained the billing and guarantee procedure.
9 februari 2023
Great communication
Great communication, installation five star, bit confused by report but overall very pleased
9 februari 2023
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