Hi Scott,
Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to clarify the timeline for future readers.
After receiving your refund request, our team followed our standard review process, which includes confirming lender feedback and reviewing all viable options for success. In this case, the primary reason for the bank denials involved aspects of your financial profile that required additional verification with our lending partners. These factors were not disclosed prior to enrollment; had they been, we would not have qualified you to join the RYM program.
On November 12, 2025, our Sales Manager reached out to review alternative options. While those paths were presented, we fully respect your decision not to pursue them.
Your refund was approved and processed on November 18, 2025, in the amount of $6,697, in accordance with our published refund policy (less the $300 administrative fee). This occurred prior to this review being posted.
While refunds are typically processed within a standard window, some reviews take additional time when lender denials must be validated. Our goal is always to ensure every reasonable option has been explored before finalizing a refund.
We appreciate your acknowledgment of the course content and wish you the best moving forward.
— Replace Your University Team