Restlinens Reviews 66

Very poor customer service! This is a review for Restlinens.

I received 2 pillows on 3/12. on 3/12, per the return policy instructions, I emailed, stating I wanted to return the product. No response. Emailed again on 3/16, still no response. I ended up disputing the charge on my credit card.
Edited about their reply . No emails in any account it spam so doubly frustrating

April 5– still no response to now 3 emails despite their response.

I sent a set to my parents as a gift. My mom called me the next morning and said, ‘I didn't wake up once in the night.' That was all I needed to hear.

I would leave zero stars if I could. I tried to cancel the order a couple days after reading reviews. At that point they ignored my email and shipped it right out. I received the pillow and let it fluff up. A couple nights later I tried it out. It went flat within seconds. I tried to return the pillow and they didn't respond again. So I opened a case on PayPal, after waiting several days the restlinens offer me $20.
I paid $120 Since I decided the $20 PayPal closed the case in their favor. Needless to say that's B S. Roland Kaufman

These pillows are amazing. I got them for myself, and my teenage son kept stealing mine, so I had to order him his own!

As a side sleeper, I usually struggle with shoulder pressure. This pillow gives just enough lift without feeling bulky. It fluffs up nicely in the morning and still looks full. Very pleased.

I didn’t expect to notice a big difference, but after about a week I realized I wasn’t tossing and flipping the pillow all night. It feels balanced — not too firm, not too flat. Solid quality.

Contacted within two days; repeated delays despite 30-day guarantee.

Risk-free trial advertised, but return process repeatedly stalled.

Prompt return request met with weeks of delays.

Sent required photos promptly; still no response within 48 hours.

Multiple contact attempts ignored despite qualifying under return policy.

Pillow sleeps "hard" and goes flat after a short time. Tufted top is very uncomfortable and can be felt under the pillow case. Slept on this pillow 2 nights then reached out to customer service asking for a return authorization. They have ghosted me. I have tried chat (no response), phone (goes straight to voicemail and is full), mutliple emails over the course of two weeks (none responded to). I have met all requirements in the return policy yet they will not respond. Had to get Credit Card company involved. STEER CLEAR!!!!@

I have been attempting a return since December 29 and followed their website instructions, opened a dispute with my credit card and have never been credited. It is now February 16, I returned the product in the original packaging at my expense, no return label or return authorization and nothing. Very poor customer service.

Order is lost. Order placed end of December. Contacted shipping company and they said that the order is no where to be found. TRIED to contact Restlinens to see about replacement or refund and ZERO response. I have sent 8 emails in past 3 weeks, tried their chat (hard to chat when no one is responding), and called. Time to involve BBB.

If I could give Restlinens zero stars I would. Horrible experience. This is a fraudulent, scam company. I ordered 2 queen-sized goose down pillows claiming they provided neck support for side sleepers. The pillows went completely flat providing no support at all. I Awoke with even worse neck and shoulder pain. I tried for 7 weeks to return the pillows but had no response at all from the company. Finally, they sent the return address but offered a 15% credit if I wanted to keep the pillows. Since the nearest UPS store is 45 min away and shipping cost $75, I decided to accept the 15% credit. Their return process also mentions that if I returned the pillows they may not give me ANY refund. Restlinens never credited my credit card as per their 15% offer. DO NOT ORDER FROM RESTLINENS. They are a fraudulent business, will not respond to emails or voice mails.

No one will return your email or call if you would like to return your pillow!!!!!
Save your money!!! The worst!!!!

Sheets are not OEKOtex certified
Sheets are not OEKOtex certified. (no eoko tag which is mandatory.) Thin linen...but it doesn't even feel or look like linen. They claim on website to have "easy returns". But their return policy is anything but easy. I got an email back from them telling me to obtain my own label from the carrier and send it back and that I pay for all fees since it would be going to China. They also said that they are not responsible if they don't get it back in shipping. They also said they would give me 10% back if i don't send it back for my disappointment. They are not reputable at all. You've been warned. I'm out $200 now...not cool. This company is also "Moon and linen"

I’m a back sleeper and this pillow hits the sweet spot — not too firm, not too soft. My neck feels relaxed every morning. Wish I had found this brand sooner.

Thin, not supportive as indicated. I have called 3 times and emailed multiple times with no response to return them.

I don’t like the pillow and wanted to return. I have sent 5 emails to start the return process. I have not received a response yet. The customer service is awful. Do not waste your time and money on this company and the awful pillow

I drive long hours for work. First night back home I noticed less neck pressure and my shoulders relaxed faster. Worth it.

Emailed 4x's for a return. No response, pillow hurting my neck and not right for me.

Getting a refund is impossible and getting a response from E Mail or phone does not happen. The pillow is uncomfortable, goes flat and hardens after a few hours.