Retirement Solutions Reviews 387

From our first contact with Carl Huck to the end of the Equity Release process we felt so confident in his knowledge and giving us easy to understand answers to our questions. Unlike some of our friends experiences he kept us fully informed at all stages and visited us in person on two occasions. We felt in control of our decisions throughout the whole process.

Mark Gill was excellent. Knows what hes talking about. I really dont think the other advisors who quoted me could have helped. Mark was great. He could have taught the other advisors their job, Mark was a clear choice. This made the whole thing easier for me.

A tricky process which wasnt marks fault - but he got me the result I needed. Am very grateful.

Absolutely fantastic experience, from the first contact with Steve Garton, even a call when the process was completed, whichnwas really thoughtful. Steve is obviously very knowledgeabl, and has great customer service skills. He made the whole process stress free , even when sorting a issue with a name difference. Can highly recommend , Steve and Retirement Solutions

The company made the whole process stress free, and a big thank you to Mr Anthony Bromley who helped us both with any questions and worries we had

Mark Gill was very informative and very helpful and understanding. His time-line was spot on. Thanks Mark.

Very informative and friendly chat with the representative who answered all my questions in a friendly and down to earth way Thats was easily understood

It was a big step understanding and putting into practice equity release Dave Cox explained and made sure it was the right way to go for us plus we wanted what I call a one stop shop wills,power of attorney and insurance which was all set out for us with no demands for us to use the service

Don't give your details unless your committed as you'll receive months of persistent numerous daily phone calls & silent voicemails which is extremely unprofessional. If you call back they just say hello, occasionally introduce themselves. I've blocked many number's but they continue to come through on others. All I can say is it's hard to trust companies who behave in this manner.

I had a very good conversation with one of their staff. He rang me back, as agreed at the exact time I requested. I missed the call. I then got a text, there were 2 numbers, I tried both. On one I held on for 8 minutes, the other said not in use.
I went back on the web site and wrote a message on the chat box that failed to comprehend with the robot. And was then offered the web site to fill in a full form again ! Which i did !
At the bottom of the website page was the small print and another number which I tried- this also gave the 'not in use' reply ! I therefore suggest that Retirement Solutions show a lot more respect to their potential clients by advertising a telephone number where one can actually speak to a member of staff within 2 minutes- no excuses.
I am looking elsewhere - to see if there is a company with a correct number for a contact.

Very friendly and informal with no pressure to decide either way. Kept up to date with progress and all the work done for you basically.
I would definitely recommend them if you are thinking of releasing equity.

Retirement solutions were efficient, professional and very quick today with any queries.

This is the second time that I have used this company,
I have found them very efficient, helpful & reliable during our business .

I would & have recommended Retirement solutions to others.

I chose Retirement Solutions because I think, initially, I received an email out of the blue. However, I’m so pleased that I did choose them because they were absolutely brilliant from start to finish. Dave Cox was my contact, he thoroughly explained the application, and the procedure, which seemed quite daunting at first, then he guided me every step of the way. Dave was always available to help, or answer the many questions and queries that arose during the 12 weeks of the process. Nothing was too much trouble, and he was always so cheerful and positive even when I had bouts of despondency. I can’t rate Retirement Solutions highly enough really, they dealt with EVERYTHING so professionally and efficiently. I’m so happy that I chose them to help me release the equity on my property.
Now it’s all done, I have my cash, it went directly into my bank account within 24 hours of completion. I already have my new conservatory, and my new bathroom and kitchen will be installed early in the New Year. After those big spends I plan to redecorate the rest of the house, and now it’s all doable! I urge anybody thinking about equity release to go to the VERY best, that’s Retirement Solutions. All 100% A1 perfect from start to finish. An excellent choice!

Excellent service would highly recommend and Steve was the absolute best

It was all very quick and easy. Dave Cox was excellent in explaining everything clearly so that we understood everything regarding equity release. He was also very friendly and down to earth, which made us feel at ease and we felt that we could ask anything.
The solicitor came out to us instead of us having to visit her, which was enormously helpful. Would highly recommend.

From start to completion patience, knowledge, honesty, friendliness, warning me of the dangers, actually trying to change my mind. Lovely lovely rep. ..not paid on co.mission either.

Friendly and helpful advisor who listened to what we wanted and advised accordingly. He checked our understanding and we discussed other alternatives.
He acted promptly on our wishes. He advocated for us with the lender when there was a delay and communicated with us throughout the process

A good company to get ideas for retirement decisions. Had Paul Oldrieve come to our home to talk over ideas. Paul was very polite, helpful and friendly.

The Company was very easy to deal with. Everyone we met or talked to was helpful and knowledgeable so the process went smoothly and in a timely manner.

The outcome was exactly what we wanted it to be.

Very good communication. All questions answered quickly.