Retrolife Player Reviews 

Terrible. Turntable would t connect to BlueTooth, which was the whole point as it didn’t don’t have speakers attached to it. Disappointing. Hoping to get a refund

I lost charging case and sent email to the customer service desk. I was properly guided throughout the process.

A legitimate scam. In fact, I've tried to leave multiple reviews on their website which conveniently won't get posted so be cautious when relying on those as that's what I should have done.

I received a defective turntable and Retrolife admitted that it was defective and informed me that I could get a new one or send the defective one back for a refund. When I opted for a return and refund, customer service stopped responding to me completely. I've sent numerous emails with no response and no instructions on how I can receive a refund. Now I have to dispute the charge with my credit card company. Worst experience I've ever had with a company. DO NOT BUY FROM THEM.

The Company’s response below is disingenuous. I’ve reached out multiple times and although customer service indicated that I would be issued a refund, it’s been weeks and I still have not received anything. I’ve followed up on my refund multiple times and of course, no response. Do not buy from them. I now have to contest the charge with my credit card company due to their complete lack of response. Absolutely ridiculous.

So I got the ICE1 turntable, got the confirmation email, and then... nothing for a few days. No tracking, no updates, nothing. Then out of no where, it just showed up on my doorstep. Bluetooth connects easily, the sound is totally fine for casual listening. Just with they'd kept me in the loop with shipping, it added a whole lot of unnecessary stress.

Just finished assembling the UD006 turntable. Installation was easy, allowing me to arrange the components to perfectly match my room layout. The service staff responded fast, resolving my inquiry about linking external audio gear in a flash.

Bought the SY101 record player it didn’t last two weeks. The motor stopped working. I was told I would be getting a full refund, it has been over a month since and I still have not gotten my refund. I have contacted customer service several times and no one has responded.

Tried to return an item and they offered me $50 refund. Would not return my emails for a actual return.

I ordered a record player stand. I had travel plans and timed this so that it would arrive before I left. I started to attempt watching for tracking information, which they claimed would be available. When I could not find any, and they wouldn't respond to my communication, I attempted to cancel. They would not answer emails, the chat or text system on their website, or answer the phone that was listed, on their website. Zero communication. They required I install the Shopify App on my phone for updates. No updates. Zero.
Ultimately, the product arrived on the day they said it would, but I had no information. It just showed up. I had changed my travel plans, since I didn't want it sitting outside. Will not do business again with this company.
Lastly, they had good reviews on their website. I wrote one there, but it never appeared. As of today, the website is down. Shady to say the least.

What to return turntable tone arm will not return very upset cannot get return label from you and y don't you have a phone numbers PO help

I would not recommend retrolifeplayer.com I purchased a “Modern Bluetooth In&Out Record Player HiFi System with Dual 20W Speakers UD006” from their website for my daughter for Christmas 2024 and the player was defective. It was out of tune and we could not get it tuned with the options it provided. We took it to our local record store and the owner confirmed it was defective. I emailed support@ retrolifeplayer.com and business@ retrolifeplayer.com from December -April to get it exchanged or a refund and no one has responded to my emails. I even tried their chat box and no response. I looked up their number and the only number that I found was on a FB page and it was incorrect. There is no number on their website for customer support. I would not buy from this company.

Worst customer service I've ever encountered. Their advertised 3 year warranty means nothing when their service agents are uneducated on their own products. Needed a control board replaced as mine had failed. After sending me a picture of the wrong control board I sent them a picture of the correct one only to be told it was not available. That was the end of their willingness I honor their warranty. Out $159 for a useless brick that won't even power up.

Won't return emails, company is based in China not California. Product came in poor quality and won't refund me my money.

RETRO00245680

I purchased the clear, all acrylic turntable. Once arrived, I found the tonearm to be very flimsy and the bluetooth connection did not work. Since the company's website stated a guaranteed refund within 60 days, I requested the refund. I am getting a constant run around, emails are returned only 12 hours later, seems from overseas. It really looks like a scam. Despite stated US address in California, I could't find their information on California register for California companies.

Ordered an item and was sent the wrong one. I also realized the company is shady as hell after requesting a refund to return back my item and the emails I got in return are clearly written by people in China (the website falsely claims they are based in the U.S.). The record player I was wrongly sent was also terrible quality. All around a sketchy company DO NOT TRUST THEM. Still in the process of trying to get a refund but they keep making sketchy counter offers (such as sending me a half refund but letting me keep the wrong order). STAY AWAY!!!

Terrible customer service. Unresponsive via email and phone number for customer service does not work. At this point I just want my refund.

I purchased a High Fidelity Bluetooth Record Player with Built-in Speakers & Magnetic Cartridge R517 unit that simply didn't work - no power running through the unit and it doesn't switch on. I am trying to facilitate a return and refund but the Retrolife customer support phone ((413) 570-0777) is disconnected and they are unresponsive on email. Their online terms and conditions are also contradictory as they state they will refund for faulty goods and pay for shipping returns but then state that customer is responsible for all shipping return costs no matter what.

My order was delayed during shipment a couple times in different locations along the way, and ultimately stalled somewhere in Ohio. Very aggravating. I previously posted a negative review. However, upon reporting the issue to Retrolife they made good on their word and looked into it, to find that it was lost in transit. They offered a refund or to resend a replacement at no charge. I chose the replacement and they shipped it immediately and it arrived within a few days. Thanks for looking into this issue and resolving it quickly. I truly appreciate it.

It's a good looking turntable. Could not get any sound when I hooked it up to my stereo. Asked company for help and was disappointed. First talk to their robot which is a useless conversation. Wrote in for help but they were late. Watched a video and found out I only had to flip the switch on the back from phone to line. Came very close to sending the whole thing back. Coul have avoided all the frustration with a timely reply from the company. My experience took the shine off having a new turntable.

Placed order on 1-26-24. Shipping was supposed to be in 4-8 days. It is now 15 days later and no response or tracking. Now have to work on getting refund from PayPal.
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Buyer beware.