rhokea Reviews 

High quality products
Amazing customer service

I just wanted to share my positive experience with you and say thank you. It’s so lovely to be able to wear pretty earrings again without worrying about a reaction.

Feedback from the Mrs: ''I've purchased from them before, never fail to disappoint. Love the range, excellent customer service, the quality is beyond expectations and the packaging is stunning.''

Update: I wrote this review on 23 July after disputing the order with my bank, at that point, I hadn’t received refund confirmation and was genuinely unsure if I’d get my money back. The refund did come through after Eman’s response, so I’m updating to reflect that the situation was eventually resolved. She has also blocked me on my social media handles for talking about this.

I ordered from them internationally after seeing they delivered to my country. My order was placed on 14 July. Their website showed "preparing order" status, and they advertise shipping in 2–3 days, but days passed with no update. I had to reach out on 19 July, five days after placing the order, asking for a status update. It shouldn't have been on me to chase.

I was told on 20 July that FedEx couldn't deliver to my address, which was odd since I regularly order UK-to-UAE via FedEx with no issues. I asked why this wasn't flagged at checkout, or earlier, and requested a refund. I then followed up on 21 July and 22 July with zero response during that window, despite chasing twice. I also reached out via Instagram DMs and posted comments on their Instagram and TikTok asking about the order. It was only after a third email on 23 July, where I raised a bank dispute, that I finally got a reply and the refund was processed same-day.

To their credit, once they did respond, the refund came through quickly. But I had to push repeatedly across multiple channels (email, Instagram DM, public Instagram and TikTok comments) over 9 days just to get basic acknowledgment.

The "we run this ourselves" explanation doesn't change that going days without responding to a paying customer isn't acceptable, regardless of team size. Even if you were actively chasing FedEx behind the scenes, a quick “still waiting on FedEx to confirm” or “order cancelled” from you would have prevented me from having to escalate to my bank. That’s not about team size, it’s basic customer communication. If the response times are really going to be 2–3 days due to being an independent operation with other commitments, that should be clearly stated on the site so customers can make an informed decision. I wouldn’t have ordered if I’d known processing would take 5+ days with no proactive update, and support would take up to 3 days with ignored follow-ups.

The refund did eventually land, so this is resolved. But the experience was unnecessarily frustrating and could've been prevented with basic communication.

Maybe Rhokea’s processes are seamless for local orders, but internationally, my order was mishandled, and I would not recommend.

Ordered jewellery that said shipping in 2-3 days its been nearly two weeks. No response to my emails. No updates and just says in progress, seems to not be arriving. Cannot process refund for 30 days.

The packaging was on point love the jewellery!

I recently purchased a pair of Rhoekea earrings, and I couldn’t be happier. They are lightweight and comfortable enough to wear all day. Customer service was also great.

Gorgeous earrings, really light and easy to wear. Had a problem with my order and the team sorted it straight away. Incredible service!

Great quality jewellery, always arrives quickly and in the most beautiful packaging. Really happy with the pieces I've purchased from here and will definitely be a repeat customer!

Easy to navigate website and it's rare to find titanium grade earrings that are not just basic studs. I ordered three pairs and am able to keep them in 24/7 with no irritation. Even the hoops are secure and do not fall out, delivery was also very speedy!

Loved the product and the packaging

Quick shipping and great products - have finally found earrings that don’t cause an allergic reaction! I wish there were even more styles

I ordered 2 sets of earrings, reached out to customer services super quick reply and very helpful. My parcel arrived in the timeframe given and the pairs look great.
Thank you

simple, straightforward process from choosing items to paying

Excellent customer service, was offered a free replacement also when I lost one of the earrings (my toddler knocked it out) lovely quality and I would definitely recommend

Rhokea sent us high quality earrings as advertised, I’m a very nicely presented gift box. Quick delivery with no issues. We’ve ordered from them twice so far and will likely do so again. Highly recommended.

I now have two pairs of earrings from this brand and the quality is amazing! Theres various sizes of labrets which is great for someone who has a thick ear like myself. The attention to detail is great, their branding continues to the back of the labret which is a nice touch.
Delivery was prompt and packaging is perfect for gifting for someone else or even treating yourself. Overall would recommend

Really fast efficient delivery, love the packaging but most of all the stunning earrings. The prettiest but more importantly comfiest ones! Will definitely be buying more

Eman, co-founder personally emailed to ask about my thoughts from my recent purchase. I mentioned I was very impressed with the quality of the earrings which I had bought from my sister. As someone who lives in the North, there are not many Asian gold shops near me and so this was a very reliable place to order good quality jewellery from! Highly recommend due to quality of products, as well as good quality service. Eman really cares about her service and it shows

My concerns were handled quickly and professionally, and I really appreciate the excellent customer service.