rice by rice Reviews 167

Antwoord van rice by rice

8 uur geleden

Dear Lilo.
Thank you for your feedback and for your kind words about our products - we truly appreciate it 💛

We’re very sorry to hear that your order took longer than expected and that the track & trace did not work properly. That is certainly not the experience we aim to provide.

Due to the Easter period, there have been delays both in the handling of orders at our warehouse and in shipments across Europe. This may have affected the delivery time of your order.

We always do our very best to ensure that orders arrive as quickly as possible, and our typical delivery time is 3–7 working days from the date of purchase. However, during periods of increased activity - such as holidays, sales, or special promotions - delivery times may occasionally be longer.

We completely understand your frustration and will take your feedback into account as we continue improving our service.

Thank you again for your patience and your honest review - and we’re happy to hear that you are pleased with the products!

Kind regards,
Team rice 💛

Antwoord van rice by rice

14 jan 2026

Dear Louise,

We’re sorry to hear that you haven’t received your order yet.

We do our best to ensure that you receive your order as soon as possible, and the delivery time is typically 3–7 working days from the date of purchase.

During periods of extraordinary demand, such as sales or special promotions, delivery times may be longer due to increased activity in the warehouse.

If you placed your order on January 2, you should have received a shipping confirmation email with a tracking link. If you’re unable to find the email, you can also track your order here:
https://ricebyrice.com/tools/track/

You’re very welcome to contact our customer service at cs@ricebyrice.com, and they’ll be happy to help you further. 💛

Kind regards
Team rice

Antwoord van rice by rice

4 nov 2025

Dear Wouter de Wildt,

Thank you so much for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and that the plate broke - that’s of course not what we want for our customers.

All our products are tested to meet EU standards for children’s items. Melamine is a hard material, and unfortunately, breakage can happen if a product hits a hard surface at the wrong angle, even the first time.

We really appreciate your feedback and will make sure to share it with our product team.

Warm regards,
Team rice

Antwoord van rice by rice

23 sep 2025

Dear Elsje,

Thank you for reaching out to us. We kindly ask you to note that we recently launched a new webshop, and unfortunately, we did not receive your previous claim. We sincerely apologize for this inconvenience.

If you could please resend your request to cs@ricebyrice.com, our customer service team will make sure to handle your claim as quickly as possible.

Once again, we are very sorry for the trouble and thank you for your understanding.

Best regards,
Team rice

Antwoord van rice by rice

29 jan 2025

We are very sorry to hear about your experience with our melamine products. This is certainly not the standard we strive for, and it sounds like there may have been an issue with your specific items.

Please send us an email at cs@ricebyrice.com, and our Customer Service team will be happy to assist you and find a solution.

Kind regards,
Team rice 💛