Richardandclarke Reviews 

Good summer shirt and the colour looks the same as it did online. material feels light enough for warm days which was the main reason I ordered it

AVOID AVOID AVOID!!!!!

Absolutely shocking quality - clearly drop shipping from China. Purchased the loafer shoes. PLEASE DON'T PURCHASE ANYTHING!

Requested a full refund, got offered a 20% refund and now will not respond with information to return products for a full refund!

PLEASE AVOID!!!

I ordered a brown overcoat size XL, what I received was a blue overcoat, a totally different style than what I ordered and the size, at best, is medium. This is a blatant rip off company. I will be contacting the authorities about Richard and Clarke immediately. P.S It took twelve days for delivery of the wrong garment I ordered, which is ridiculous. Update on my purchase, so after the communication with Amelia which is the customer service rep, they offered me a 40 % refund of the 135.00 dollars that was charged on my credit card and I can keep the wrong garment that was sent to me, or I can pay to ship the coat back to China for 'maybe' a full refund. So what they are doing is clearing out their inventory to unsuspecting customers and sending them the wrong item that was ordered. The credit card companies should red flag this company immediately.

I wouldn’t even give it any star, I ordered a jacket about a month ago didn’t deliver on time - emailed to cancel order however they said order has been shipped could not cancel which again was a lie because it didn’t get dispatched a week after that.
Now I am trying to get in touch for a refund no response sent email about 5 times - the quality of the purchase is disgraceful so cheap. AVOID THIS

The quality is extremely bad. Packaging dirty and requested returned with no answer.

The quality of product and time took was shocking in regards to what was advertised. I’m still 2 weeks after delivery waiting to hear back on the returns details. They don’t have customer service in fact I’m not sure if they know the meaning which is a shame. Alan m

Do not purchase from this company. We ordered two sizes as not sure which would fit. Arrived late. Came from China. Terrible quality. We have been unable to contact them for a refund despite countless efforts

The website shows these nice shoes, probably pictures from other sites, and then what turns up is completely the opposite. Don't, DON'T, buy from here. It really is not good quality and looks bad. To top it off it's proving difficult to send them back. I'm being offered ANOTHER pair for £15. I pay full amount and they then refund minus £15 and a 20% refund on the current ones, so even they don't want them back!! Don't go there.

Was told my order was out for delivery on 29th sept. And now today told it is in a queue to be despatched. I have emailed and txt but they are not going through. Beginning to think I’ve been scammed

SCAM COMPANY. "Linen shirt" is 100% polyester and "beige" is an ugly brown mustard colour. This Chinese fake company is a complete scam. In order to return the item, I must email them to begin the return process. No doubt I will receive no email back from them. I'll be attempting to charge back my payment with my bank.

DO NOT BUY FROM THIS COMPANY.
IF YOU WANT TO GIVE YOUR MONEY AWAY PLEASE GIVE IT TO A CHARITY INSTEAD. THE PEOPLE BEHIND THIS GLOSSY ADVERTISING, ARE SCAMMERS. ROTTEN TO THE CORE. AMELIA WILL SEND YOU ALOT OF UPDATES BUT NOT YOUR GOODS. IF YOU DO RECEIVE YOUR GOOD THEY ARE OF VERY BAD QUALITY . MIGHT AS WELL USE AS DUSTERS. VERY LITTLE CHANCE OF GETTING YOUR MONEY BACK.
YOU HAVE READ THE OTHER REVIEWS. DO NOT BUY,

Site pretends to be a high quality fashion shop in London, it is not. Quality of goods and amount of shipping time (2 weeks from order placed) was poor. Obviously goods were from China. Package came and no way to return the package. Do not buy from here a complete scam.

Terrible, ordered a pair of shoes and they arrived not even in a box and a completely different color to advertised, also took about 2 weeks to come.
Website looks good but don’t be fooled

Would give zero stars if possible. Took 2 weeks to be delivered and product is different colour to what I ordered and poor quality. Am trying to return but based on other reviews I do not hold much hope.

This place is a total scam. The product is nothing but a cheap bit of clothing that’s obviously been stitched together from cheap material for a quick sale. There is not even a label in it other than to say it’s made in China. The website claims that you can return the product but there is literally no information in the package to let you know how to go about this. In fact there is nothing else in the envelope. I emailed their “customer service” with no response. This place is a scam that I would recommend you stay far away from.

The shoes ordered took nearly 3 weeks to arrive and then were far too small, despite a note being put in that they had supplied up a size due to feedback. They were also not very good quality. No obvious way to return and get a refund. Will never use this website again

Terrible company, based in china, there is no mention of this until to try to return something. I am a size 9 shoe, ordered a 10 and 11 - they sent me an 11 and 12 and they were still too small. Am now going through the process of trying to get a refund through credit card company as you can’t get any sense from them- worst company I have ever dealt with

I sized up on clogs from a size 7 to an 8. They intentionally sent a size bigger and advised this in a card inside the parcel which I don’t mind however, the sizes are completely wrong. I’m originally a size 7, I ordered a size 8, they sent a size 9 and it was STILL too small. I asked to return them and they replied saying they would offer me half of the money back I said no I would just like to return them and of course, they never replied. I should’ve read the reviews.

Shocking company.

Took ages to arrive as they are not a UK based company and delivery is from overseas, their name is very misleading! The sandals look cheap and a size 13 did not fit my size 12 partener. I wish I'd read the reviews first and looked elsewhere. I have now purchased the same style but better and more robust quality and fitting from Cotton Traders at much less than half the price of these, even with a £10 refund, which of no use as i'm still £39 out of pocket. You do get AI email responses quickly but they don't deflect from this poor company. Don't bother, look elsewhere.