Rick Case Automotive Group Reviews 795

Julio Gonzalez provided great customer experience

Transparent pricing, great work, great customer service.

Muy buena atención por parte de Claudia mucury y una vendedora muy amable

Tony was wonderful he let me know what was going to happen with my car then kept me updated every step of the way. He was exceptional and made my overall experience an A+.

I was amazed by the service ! The effort Dane has put to get the deal done with the finance officer ! There was a time I was nervous and he comforted me and said U gonna be ok! Calm down brother ! Thanks for ur strength!!i ur courage ! Ur hope !Am so thankful for and pride of the quality of the service that I receive ! I got the car that I wanted! So gorgeous! Outstanding! Impressive! Drive like F747! Keep doing the great work! Remember if U strive u can make it ! Rick case forever 🙌🏽🙏🏼

I purchased a car from Rick Case Honda, the customer service is the best! My sales associate Cheri Villegas was extremely helpful and I feel she went above and beyond. The finance manager, Howard Moss was extremely helpful as well! I highly recommend them both!

Albert was the best car sales man I've ever met! He has a great sense of humor and he definitely knows how to joke with the customers. His customer service was impeccable and if you want to buy a car from there look for him! The financing manager was also wonderful. He negotiated with me until I got the best price. It was an all around amazing experience. Even when I was signing and filing the paperwork for my forever car, that dude was also amazing! Love the staff! Will definitely buy from them again.

Thank you guys for my forever car! ♡

Today was good, Cheri’s customer service was amazing and made the process so easy. I am so happy with the process, it is stressful when buying cars . I will definitely recommend to my friends and family.

*Jennifer at the collision department is very good,from the first time speaking with her on the phone ,scheduling my appointment, arranging courtesy ride to and from .I am beyond happy for the work done on my vehicle ,and the customer services Jennifer displayed .Thanks I would certainly recommend Honda.

Rick Case sales person's just care about a sale. They will push you into bad deals.... make sure you read over everything BEFORE accepting any offers and do not take the word of the sales person or finance manager. The finance manager will rush you to sign, flipping the papers so you can barely read what you are signing off on. They are a big dealership with predatory practices.

Edit: I emailed Marc Riley 12/9 awaiting his response

Edit: 12/16 Marc never responded I will assume this is just an automated response to make people think they are working to rectifying the issues and they are not

We loved the experience of buying a used certified preowned VW atlas . The whole process was streamlined, fast, easy, Gregory was so helpful, answered all our questions and very nice. We love our car very much! Thank you! Melinda

My battery died unexpectedly and I showed up at the service dept without an appointment. Justin took care of me and I was in and out with a brand new OEM battery in under 2 hours. Will definitely recommend to my friends

As expected Anthony Pereira was very knowledgeable, helpful and friendly. The only not too good of a deal were the prices on tires!! Too expensive 😕

I had scheduled appointment for 8:00AM, I’ve arrived on time, explained that I would like oil change service and tire rotation. Also, I’ve asked for diagnostic on my proximity sensors (I was getting ACC message), estimate to replace front passenger light (daylight LED did not work) and rear quarter panel glass (broken by my landscape guy). No one called me back, finally when I called around 3:30PM, I was told that someone will call me. Finally when I got call back (around 4:00 PM, no shuttle service) I was informed that the estimate for the repair work is not ready and that I need to wait, and also I was told that I need to wait for my car to be cleaned/washed. Finally I’ve got confirmation at 5:30PM to come to pick my car (they’ve just finished cleaning it). When I went to pick-up my car, it wasn’t washed, it wasn’t vacuumed the oil was not topped off (1/4 below maximum, before it was always topped-off).
I am writing this to see if you really care about your business and service to your customers. You service use to be great, that was what separated you from the rest of the dealers. I am supposed to schedule another $2,600 in repairs tomorrow, however if no one calls me back I will switch to another service provider and you will loose me, my family and friends as customers. I am a business owner and I would really be upset if my employees did this to our customers. I hope that you care as I care and that we will be able to move past this. Looking forward hearing back from your Customer Service team.

Vladimir Markoski

Victor Mejia is the best sales consultant 🙌🏽
He brought my car all the way from
Weston and he explain me every little detail about the car. He pair my phone and make sure that I understood everything about the car. He made my purchase a whole new experience. I will definitely call him for my next purchase. HE IS THE BEST SALES CONSULTANT EVER!!!! 👏🏽 Thank you Victor. 💕