Ridzar were amazing! We had such a smooth experience purchasing our 2 e-bikes from them today. Their customer experience and communication was really fast, they responded to our questions regarding... Toon meer
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The service these guys offer is simply astonishing, everything is done to the highest quality, even offering to work on days where most would not. Just goes to show there dedication to getting things... Toon meer
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I like the design and smoothness of the scooter as you ride it, it also does go to speeds they say. However , only thing that concerned me is that the battery doesn’t last very long and distances of 2... Toon meer
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Great value electric scooter! There are a lot of fraudulent websites selling e-scooters and I’m glad I went with a trustworthy website. Customer service was excellent! A huge thanks to Matt, who answe... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Upgrade Your commute with the latest electric bikes and scooters. Shop from our range; from family friendly mini e-bikes, to foldable and cargo. There's something for everyone, no matter the budget. Available for purchase and rental.
Contactgegevens
Verenigd Koninkrijk
- 020 3026 6103
- ridezar.com
4,6
Uitstekend
34 reviews
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Antwoord van Ridezar
Hi Craig, Glad to hear you were pleased with the product and level of service you received!
We have had 2 broken scooters now
We have had 2 broken scooters now, one firstly had our handle bars snap on us while riding at 20mph and caused serious injury. This was very well dealt with by a kind lady named Emma who paid for a ride home and arranged a new scooter for us. We have now received our new scooter around a month ago and this is how it is;
Our screen has completely fallen off
It has a broken mudguard
No one can see us in the dark as the light has fallen off with the mudguard.
They have refused to refund and offered us to be able to purchase a repair to their damage 😂 quite a joke of a company making us pay for there problems they created.
I’d purchase the Segway nine bot e22e electric scooter for just as good range and similar speeds. Much better quality and build.
21 juni 2021
Review zonder uitnodiging
Antwoord van Ridezar
Hi Ethan,
We pride ourselves on providing great customer support. The Manufacturer strongly cautions all, to reduce the speed where warranted. Particularly when going at the highest speed of 18.5mph, over bumps or rough terrain, to prevent accidents. There was no mention of any injury, so we do hope the rider is well. The returned scooter had damage to the collar clamp, whilst the handle bars remained in tact.
We are glad you were happy with how our AfterCare specialist, Gemma resolved your issue. A new scooter was sent free of charge.
Regarding damage done to the replacement scooter, consumable parts such as, wheels and mudguards, that sustain cracks or wear and tear during use, are not covered by the manufacture’s warranty. We offer aftercare cover at a separate cost for parts and accidental damage.
We value all customer feedback. We caution against the use of the scooter without a rear light and the offer to repair at the cost of £20 still remains. She can contact us at aftercare@ridezar.com.
Great value electric scooter
Great value electric scooter! There are a lot of fraudulent websites selling e-scooters and I’m glad I went with a trustworthy website. Customer service was excellent! A huge thanks to Matt, who answered all of my questions. They even offer affordable aftercare, which is brilliant! Would definitely recommend.
14 juni 2021
Review zonder uitnodiging
Antwoord van Ridezar
Hi McKenna, Glad to hear you're enjoying your scooter. We pride ourselves on not only providing affordable products, but 5 star customer service.
Great service an quick delivery
Great service an quick delivery, had a small problem after a few days of using the scooter but contacted them an they couldn’t of been more helpful an was sorted straight away.
23 mei 2021
Review zonder uitnodiging
Antwoord van Ridezar
Hi Emma, Thanks for the 5 star review. Glad to hear you were pleased with the express delivery and customer service.
Trusted website
Cheap, Amazing and free delivery speed. Even better customer service. 100% recommended
22 mei 2021
Review zonder uitnodiging
Antwoord van Ridezar
Hi, Thanks for the 5 star review. Glad to hear you were pleased with the express delivery and you're happy with our customer service.
Very polite service
Very polite service, very straightforward and simple to collect purchase.
21 mei 2021
Review zonder uitnodiging
Antwoord van Ridezar
Hi Caroline, Thanks for the 5 star review. Glad to hear you utilized the click and collect service and you're happy with our customer service.
Brilliant service
Brilliant service, Friendly staff,Awesome scooter
12 mei 2021
Review zonder uitnodiging
Antwoord van Ridezar
Hi Zak, Thanks for the 5 star review. Glad to hear you're happy with the product and customer service!
Responsive and efficient customer…
Responsive and efficient customer service!
10 mei 2021
Review zonder uitnodiging
Antwoord van Ridezar
Hi Bidemi,
Thank you for the compliment! We pride ourselves on quality customer service.
Really nice and easy to ride this scooter
Really nice and easy to ride this scooter, also arrived very quickly! Great stuff!
4 mei 2021
Review zonder uitnodiging
Antwoord van Ridezar
Thank you for your feedback. Glad to hear you are enjoying the scooter!
I bought this for my wife as a birthday…
I bought this for my wife as a birthday present. She absolutely loves it and now won't go anywhere without it! Great communication, customer service and delivered as expected. Would highly recommend this anyone. Thank you!
4 mei 2021
Review zonder uitnodiging
Antwoord van Ridezar
Hi Mui,
Glad to hear your wife is enjoying the scooter!
5 star same day delivery
5 star! I opted for the same day local delivery and my scooter arrived within a matter of hours. There was a mix up with the delivery time, as it arrived earlier than expected, but I can't complain about that! For a relatively new company, I was pleasantly surprised.
28 april 2021
Review zonder uitnodiging
Antwoord van Ridezar
Hi Ama,
Same day local delivery is a new service we offer and we are delighted to see you leave such a raving review. Hope you enjoy your e-scooter!
Great scooter and extremely fast
Great scooter and extremely fast, next day delivery. I ordered it Monday afternoon, it arrived Tuesday morning! God knows how they made that happen so quickly, but I’m utterly thrilled.
27 april 2021
Review zonder uitnodiging
Antwoord van Ridezar
Hi Kay,
Glad to see you received the free next working day delivery on offer. Hope you enjoy your Escape Pro!
I bought the scooter a 4 weeks ago and…
I bought the scooter 4 weeks ago and left a review then, but I must say, I'm so glad I purchased it. I've had so many people ask me if it was the Xiaomi as it's that good. Would definitely recommend Ridezar. Thanks
22 april 2021
Review zonder uitnodiging
Antwoord van Ridezar
Hi Jason!
Glad to hear you're happy with your electric scooter. We pride ourselves on bringing quality products to market, so we are delighted to be compared to such an esteemed brand.
Best scooter out there
Best purchase I’ve made in a very long time . Delivery was quick and the seller communication was great. Easy to use and charge. I’ve had so many of my family and friends ask me where I go my scooter from. And the price is really good. Would highly recommend.
16 april 2021
Review zonder uitnodiging
Antwoord van Ridezar
Hi Janzy!
Glad to hear you're happy with your electric scooter and the service you received.
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