ROBERT ELECTRONICS Reviews 268

I have used Robert Computer Hardware twice in the last few months. 2 x 14tb drives each time. Arrived on time, well packed and have worked perfectly since install.

Drives arrived in good time and well packaged. Set up on my NAS with no trouble and performing well. I expected to get hit with VAT on arrival from Singapore but it didn't happen so it make the price even better! Very happy with my purchase. :-)

Seagate Exos X18 16TB drives
I was a little hesitant at first due to the shipping from Singapore. But everything went well arrived in around 2 weeks, very well packed, great tracking, drives work perfectly, brand new no use time, warranty with Robert Electronics for 5 years, not used at present so cannot comment how good it is.

After a lot of searching,I found your specialised website with some great prices. I then did some research on your company (you can never be too sure) I purchased a 14Tb Exos segate drive. It came extremely well packed, with the drive sealed as new.
The drive has yet to be run up, but the Date of manufacture is 24 June 2023, so I assume these prices are reflecting that they are old new stock.... Brilliant, I have no issue with this at such a great price.
As long as it runs up ok (I have no doubt it will as still new and sealed), I will definitely use you and recommend you to my friends.

Great service and prices,couldn't fault them at all.

EDIT: I initially wrote a negative review due to a lack of response from the customer service, but it appears I accidentally sent an RMA request to their international email address (.com not co.uk). While I never received a response from this address, it’s not the correct address for an RMA so have adjusted my rating.

I received 2 drives from RE in 2023 which arrived in good condition and have worked perfectly until a week or so ago. I’m currently working through their RMA process but hopefully it will be smooth sailing and soon I’ll have a replacement!

Quality product
It’s just that it took a long while to arrive

Great price and great customer service. I had a drive fail after a few months of use and because it is an out of region drive it is not covered by Seagate. The drive had a small dent that I hadn't noticed on receipt but Robert Computer Hardware have offered to replace it at their expense.

I ordered an X16 16TB Exos HDD from them and paid £47 extra to have it NEW (0 hours).

The HDD 23103 hours on FARM data (and 0 on SMART data).

The seller responded promptly and addressed my concern, which is why I'm updating my review to 5 stars.

I would order from them in the future, but make sure you're getting what you paid for.

Great price, communications and service, will use again.

I've been a repeat customer of Robertelectronics for my hard drive needs for quite some time now, and I can confidently say they've earned my unwavering recommendation. In a market filled with potential pitfalls like hidden fees and unreliable shipping, Robertelectronics stands out as a beacon of transparency and efficiency.

Product exactly as advertised at a very competitive price, arrived very well package.

Great company and good product prices. Quick delivery

So, I bought 3 brand new drives there. 2 were actually used quite a lot (>10k) but I only found out after about a year ago so too late to RMA. So when I bought a new one I insisted I wanted it to be brand new, and it was. Still good prices, but verify your drive ! (SMART and Seatools aren't enough)

Great price, so far products have been first rate, fast shipping and no hidden charges.

The most striking aspect of this company is its honesty. The product description of the drive I purchased was refreshingly accurate. It detailed the specifications and condition precisely, leaving no room for disappointment upon arrival. This level of transparency is rare and highly appreciated.Furthermore, the RMA process was a breeze. Let's face it, dealing with returns can be a headache. However, this company has streamlined the experience, making it both easy and remarkably fast. The support team was responsive and helpful, guiding me through the process efficiently. The speedy resolution of the RMA further solidified my trust in this company.

Product quality is excellent. at least so far. Drives arrived well packed in Sealed ESD bags and appear new.
Price was very competitive.
Delivery was quick

While I can't comment yet on the long-term performance of the drives (that will require a few months of consistent use), the initial impression is excellent. They were packaged well and arrived in perfect condition. The fast delivery allowed me to get my NAS upgrades live much sooner than expected, which was a huge bonus.

I am not able to reach them via their mail and it's been over 20 days. Not able to claim warranty with seagate either so im screwed.

As for the answer from robertelectronics, I sent two follow ups one week apart for each, and the order was on the co.uk site. I'm however bumping it up to three stars because the Swedish site, which I did not order from, actually helped me out. They were very fast in online chats.