ho di recente acquistato due yosemite pvd oro rosa quadrante marrone e pdv oro giallo quadrante verde arrivati in tempo record. orologi fantastici bellissimi non potevo chiedere di meglio degni delle... Toon meer
Bedrijf heeft geantwoord
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I bought the Berkeley Black/Black 38 about three years ago, still works excellent. My watch would look completely new, if it wasn’t for a small scratch i just got. I’ve heard other people having... Toon meer
Bedrijf heeft geantwoord
The delivered watch did not match with my order. My selection was to include in built date window while the delivered one is plain without day sign. Also I selected option to pay 5 $ for gift wrap,... Toon meer
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The super saphir thing unbreakable glass has a scratch in 3 day, the mechanism wasn't working ang the specialist a saw told me this kind of mechanism hadn't been seen in years because nobody was using... Toon meer
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Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
A Swedish watchmaker with Swiss craftsmanship. Discover our watches for him and her. Free international shipping and 2-5 days delivery! Top rated customer care. Free returns. Safe payments.
Contactgegevens
Stockholm, Zweden
- info@robhayes.co
- robhayes.co
3,1
Gemiddeld
137 reviews
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No care for customers at all.
Bought a Black/Black Berkeley 38 more than a week ago and still haven't received any news about it.
Sent 3 mails already asking for explanations, but got no response at all.
Their shipping policy states i should have received the product in no more than 4 days (EU residents).
Never felt this scammed before.
16 mei 2022
Review zonder uitnodiging
Antwoord van Rob Hayes Watches
I'm really sorry to hear about the delay and lack of communication. This is not the experience we want for our customers.
Please provide me with your order number so I can investigate the issue immediately.
Thank you for your patience, and I apologize for any frustration this has caused. We’re here to make things right.
اشتريت ساعه من روب هايز ولم اعرف اي…
اشتريت ساعه من روب هايز ولم اعرف اي تفاصيل ومتى يتم توصيل الساعه ولم يرسلو لي رقم التتبع الخاص بي
10 mei 2022
Review zonder uitnodiging
Antwoord van Rob Hayes Watches
Hello,
I’m sorry to hear you haven’t received your tracking number. To assist you further, please provide your order number, and I’ll look into this.
Thank you for bringing this to our attention. We’ll make sure to get this sorted out for you.
I have purchased a watch by sweat coin…
I have purchased a watch by sweat coin but still don't receive my coupon code is SWC0184
2 mei 2022
Review zonder uitnodiging
Antwoord van Rob Hayes Watches
Hello :)
To use your Sweatcoin coupon code (SWC0184), please follow these steps on our website:
1. Visit our website: www.robhayes.co.
2. Add the watch you’ve purchased to your cart.
3. Proceed to checkout.
4. Enter your coupon code (SWC0184) in the “Discount Code” field before completing your purchase.
Very Good 😊😊
26 april 2022
Review zonder uitnodiging
Antwoord van Rob Hayes Watches
Thanks a lot! 😊 We’re glad to hear you’re enjoying it. If you have any questions or need anything, just give us a shout!
رائع جدا وجميل ويستحق التميز
26 april 2022
Review zonder uitnodiging
Antwoord van Rob Hayes Watches
Thanks so much for the kind words! We're delighted to hear you think so highly of us. If you need anything else or have more feedback, feel free to reach out :)
Excellent and superb
25 april 2022
Review zonder uitnodiging
Antwoord van Rob Hayes Watches
Awesome to hear! We're really glad you had a superb experience :) We wish you a lovely day!
Merci pour votre réactivité et votre…
Merci pour votre réactivité et votre réactivité pour les travaux
25 april 2022
Review zonder uitnodiging
Antwoord van Rob Hayes Watches
Thank you for your kind words! We're glad to hear you appreciate our responsiveness.
I can't redeem my purchase 😫
25 april 2022
Review zonder uitnodiging
Antwoord van Rob Hayes Watches
I’m sorry you’re having trouble redeeming your purchase. Could you please provide more details or let us know what specific issues you’re facing? We’ll do our best to help you resolve it quickly.
Looking forward to your response!
I bought a watch with sweatCoin u…
I bought a watch with sweatCoin u deducted my account and I didn't get where I can u set my information to u sent it to me.
24 april 2022
Review zonder uitnodiging
Antwoord van Rob Hayes Watches
I’m sorry to hear about the issue with your purchase. To assist you, could you please provide your order number or any additional details? This will help us track your order and ensure it gets to you.
Thank you for your patience, and we’ll get this sorted out for you.
The worst site in sweden
The worst site in sweden , I ordered a watch and asked them to cancel it immediately after , no response….. the watch came dirty and the main package of the watch’s broken …. The post nord pack was better than the one they put……. And after all the watch was not what i expect to see …. It’s in the trash now …… and won’t do it again to order from them!
7 april 2022
Review zonder uitnodiging
Antwoord van Rob Hayes Watches
Hi,
I'm truly sorry to hear about your experience. It’s disappointing to know the watch didn’t meet your expectations and that you faced issues with the packaging and customer service.
We strive to improve our service and ensure every customer is satisfied, and your feedback is crucial for us to make necessary changes.
Thank you for bringing this to our attention.
Not recieved watch nor email replies
I had ordered a watch and it been 10 days with no intimation from the seller. Tried sending multiple mails but no reply either. Is there a way to get my money back?
5 april 2022
Review zonder uitnodiging
Antwoord van Rob Hayes Watches
I’m really sorry to hear about the delay and lack of response. This is not the experience we want for our customers.
Please provide your order number so we can investigate the issue immediately.
Thank you for your patience, and we apologize for any inconvenience caused.
Order #21805
Hello, on 10/03/2022 I've received the watch order #21805 ( with 1 day of delay because of TNT shipping service) but is not black/silver as I've ordered, is all black.
How we can solve this?
Customer support doesn't answer to the e-mails I've already sent.
Thanks for your attention,
My best greetings.
23 maart 2022
Review zonder uitnodiging
Antwoord van Rob Hayes Watches
Thank you for reaching out, and I apologize for the mix-up with your order. We're sorry to hear that you received the wrong color watch.
To help resolve this as quickly as possible, please send us a photo of the watch you received. Once we have that, we'll arrange to send you the correct black/silver watch and provide a return shipping label for the other one.
We sincerely apologize for the inconvenience and appreciate your understanding.
I’ve been trying to contact the…
I’ve been trying to contact the customer service so many times and they are not giving any replies back. I’ve ordered a watch as a gift for my partner for his graduation and also paid extra for express shipping. It said I’ll take only 3-4 business days to arrive but it’s been more than a week but hasn’t received anything. It hasn’t been even shipped from the seller. Graduation is next week and I’m stressing out and trying contact customer service so many time with no reply at all.
7 maart 2022
Review zonder uitnodiging
Antwoord van Rob Hayes Watches
I sincerely apologize for the delay and the lack of communication from our side. We understand how important this gift must have been for your partner's graduation, and we're truly sorry for the stress this situation has caused.
Thank you for your patience, and once again, I apologize for the inconvenience.
Bonne montre mais je me suis demandé si…
Bonne montre mais je me suis demandé si elle arriverai un jour parce que la montre arrivé bien après les délais
4 februari 2022
Review zonder uitnodiging
Antwoord van Rob Hayes Watches
Thank you for your feedback! I'm glad to hear that you’re happy with the watch. I apologize for the delay in delivery—it’s something we’re working on improving. If you ever have any concerns or questions, don’t hesitate to reach out. We appreciate your patience and understanding!
The delivered watch is not match with…
The delivered watch did not match with my order. My selection was to include in built date window while the delivered one is plain without day sign.
Also I selected option to pay 5 $ for gift wrap, the deducted money was 49$ !. However, after sending my complains, an email feedback from Rob Hayes watches recieved, in the same day, including positive news to refund 49$ with supplying a new 2nd watch and keeping the 1st one as a gift without the need for back shipping to Rob Hayes. Many thanks for the free watch, it is awesome!
Note* The reference order by "YASMINE"
2 februari 2022
Review zonder uitnodiging
Antwoord van Rob Hayes Watches
Thank you for sharing your experience! We're sorry for the initial mix-up with your order, but we're glad we could resolve it for you quickly. It’s great to hear that you’re enjoying the watch and that the refund process went smoothly. If you need any further assistance, don't hesitate to reach out. We appreciate your understanding and your kind words!
رائعة وجميلة جدا
26 januari 2022
Review zonder uitnodiging
Antwoord van Rob Hayes Watches
Thank you for your lovely feedback! We're thrilled that you found it wonderful and beautiful. Enjoy!
I liked your application very much and…
I liked your application very much and it was at the top
23 januari 2022
Review zonder uitnodiging
Antwoord van Rob Hayes Watches
Thank you for the great feedback! We're glad to hear you enjoyed our application and found it top-notch.
Good work guys
17 december 2021
Review zonder uitnodiging
Antwoord van Rob Hayes Watches
Thank you for your feedback, we highly appreciate it!
i have a doubt because i earn an…
i have a doubt because i earn an 5sweatcoins and i see the watch which is 50% dicount . and then i buy it using my sweatcoin cash .
question:
sir if the courier gave to me my parcel, then i pay it first or free? coz i got my sweatcoin to purchase i think so .
16 december 2021
Review zonder uitnodiging
Antwoord van Rob Hayes Watches
Thank you for reaching out! When you use your Sweatcoins to get a discount on the watch, the discount is applied at the time of purchase. If you've already paid for the watch using your Sweatcoins, you shouldn't need to pay anything when the parcel is delivered. If you have any more questions or concerns, feel free to contact us!
I wanted to cancel an Order
I wanted to cancel an Order.
There is nearly no possible way to contact them. Also i didnt get the Watch, which is good, but I also dont‘t have my money back to this day.
Where can i contact them to get my Money back? I already send a few E-mails
11 november 2021
Review zonder uitnodiging
Antwoord van Rob Hayes Watches
I apologize for the difficulties you've had with canceling your order and obtaining a refund.
Please provide your order number and any relevant details about your purchase. This will help us locate your transaction quickly.
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