robotmylife.com.au 

I have never encountered such an appalling level of customer service as I did with Robot My Life. I purchased the S100 PoolBot Skimmer, which was faulty from day one. The unit was organized under warranty to be returned for inspection. After much back-and-forth, I requested a refund, which they acknowledged.

Following their technical review of the unit, despite my clear request for a refund, they took it upon themselves to send me a replacement unit without my consent. I was instructed to refuse the delivery, but the courier left the package without ringing my doorbell, making that impossible. When I reached out to return the item, they had the audacity to ask me to pay for return shipping—even though this entire situation was due to their incompetence and failure to follow proper procedures!

To make matters worse, the customer service representatives provided vague and unhelpful responses. Initially, they acknowledged my request for a return label but later claimed I should "refuse the delivery" instead, which was completely unfeasible. Now, they expect me to cover shipping costs for an item I never asked for in the first place.

This company does not stand by its word, nor does it take responsibility for its mistakes. If you value your time, money, and sanity, avoid Robot My Life at all costs. Their unethical practices and complete disregard for customer satisfaction make them a nightmare to deal with. Buy from them at your own risk!

It was not made clear before purchase that the window-cleaning robot could only work on absolutely vertical, framed windows. There was no response from customer support.

BEWARE. Products seem OK. Customer service is ATROCIOUS. I was promised a refund for $1308 on 1 November 2024. It never arrived. After many many emails and phone calls (thankfully I documented it all...) no one ever replied with a specific update on where the refund was at. After many months I ultimately had to get support from Victorian Consumer affairs who assisted with drafting a letter outlining the 2 consumer laws they were in breach of. I also filed a credit card dispute with the bank (with advice from Consumer Affairs). All time consuming. Once I took this step and threatened legal action the refund was processed and recieved on 25 March 2025. So almost five months later the issue is resolved. What a great way to destroy any chance of customer loyalty.

"Potential buyers beware: I strongly advise against purchasing from Robot My Life. My experience has been extremely frustrating, marked by their unresponsiveness to emails, refusal to honor their 30-day return policy, and unreasonable demands for extensive photographic and video evidence in an attempt to deny a full refund. Save yourself the trouble and steer clear of this company."

Absolutely, do not expect customer service! I ordered vacuum bags in the 27th November. Paid, available on their website. It’s the 21st March…..still no bags, useless vacuum and no follow up from them. I have contacted RML several times. Last response so, sorry your moebot battery has not arrived…… MATE! Obviously don’t even read messages or have intelligent staff or AI, whatever working for them! I have been a loyal customer for years! This was my third robot vacuum, I have purchased many replacement parts for maintenance, a window cleaner robot and I would have purchased more in the future. I will never buy anything from them again UNLESS they replace my useless vacuum that they tell me they are “waiting on the supplier” but the website says @always available. PLEASE!!!

I bought a pool vaccuum from this company. It stopped working within 12 months. Jammed. After I spent many attempts to contact them (I had to chase them up), they said the vaccuum had 'extensive corrosion' and wanted to charge me hundreds of dollars to fix it ! Product that corrodes in a pool environment ? Not fit for purpose. Do NOT buy products from this company. Poor quality and they won't honour warranty.

Do not trust this company as they steal from customers and refuse to refund for items paid for but never shipped.
I ordered several products, which were all in stock at the time of ordering, in November 2024 and the company was very slow to ship anything. When my parcel finally arrived the items were poorly packed with no protection and one item was missing. I immediately contacted the company about the missing item but received no response. I again contacted the company in January and queried when the missing item would be shipped. The company eventually responded and indicated the item was on back order. It is now March 2025 and the item still has not shipped, the company cannot give me a shipping date and are refusing to refund me for the missing item.

Excellent product. Keeps the grass nice and cut without any effort of mowing. Very quiet as well. Customer service is excellent and respond quickly both over the phone and email. Go above and beyond to solve problems. Highly recommend.

Purchased aT10 Pro vacuum cleaner in Oct 2024, by December I had to reload maps several times and reset the unit.
December the mop function stopped working and the Ultenic app was no help.
January 8 the cliff sensors failed and the entire vacuum would not work. The Ultenic app provided several emails to contact for a solution. I did not receive a response until 12 Feb. This was over a month of the vacuum not operating.
I have requested a refund as I purchased another vacuum, due to this one not working. They have been rude, unapologetic and refuse a refund. I have raise this with the ACCC and my bank.

In my opinion I would not purchase.

We have purchased a PoolBot B300 pool vacuum and a Hobot S6 pro window cleaner and cannot fault either of the machines and the speed in that they were delivered. Great service and great products

Ordered a replacement part for my MoeBot on Nov 22, this part is "always available" according to their site. It should have arrived within a week. I called them on Dec 4th and Jan 14th as the part had still not been despatched and both times was told they would have stock "within a fortnight". It is now Jan 28th and they are no longer providing an estimated delivery. I have asked over the phone and email for an eta and they are refusing to provide one blaming the supplier. The robot has not been able to be used for 2 months. The person I spoke to also had the nerve to get their back up when I refused to accept that they were unable to get me an eta. Suggesting that after a 2 month wait an eta was an unreasonable request because they couldn't give me what they didn't have... Then find someone who can?!
To top this off, their site STILL says they have stock, when they clearly haven't for at least 2 months.

30/1/25 - still no eta provided and advertised as 'always in stock' on their site.

4/2/25 - I received a message from them on Product Revirw a few days ago asking for my order number, which has been supplied. No further response, they said they'd get back to me yesterday. No eta still. Item is still in stock on their site.

6/2/25 - I messaged them again, as they had not responded after telling me they'd get back to me on the 3rd. Allegedly, they have stock arriving this week, so I will have the cutting plate next week. Although, I've have been told similar stories twice before so will wait and see what happens.

12/2/25 - part finally delivered. 2.5 months late.

I have a moebot S20. It worked for 1 year and then the battery failed. I attempted to claim through warranty (as it was still within the warranty period, but the customer service team were tricky to deal with and couldn't help. Instead I purchased a replacement battery through the website. This was in October 2024 and I am still yet to receive the battery. Its impossible to speak to anyone and emails aren't returned.

Quick delivery.
Ready to go straight out of the box.
So light and easy to clean that its my 11 year olds household chore.
Cleans pool well. We have large curvy fibreglass pool.
No problems at all. Would definitely recommend.

Got the B300 cordless robot pool cleaner a couple of months ago and we’re very happy with it. Cleans walls and floor of the pool, picking up fine debris. Easy to empty. Charges well, can change the cleaning cycle on an app. Good value for money compared with other similar products on the market.

Amazing product spoke with polo at costumer service so helpful and honest
Goes over and beyond !
I have my poolrobot over 2 years as a women so easy to use and no fuss
It's a Genuine product
Enjoy I highly recommend 👌

Product delivered quickly during a busy time. Easy to use and clean. So far doing a great job.

Recently ordered and received the pool it B300. Firstly delivery was quick. Price was a lot less than other brand. And performance is amazing. Far superior to the other big brand cleaner we had before. Very happy with this product

Great robot cleaner makes our pool pristine and love how I can control from my phone
And the customer service received from the company has been amazing
Highly recommend

The company promised that the pool cleaner would climb the pool walls and it dose the job very well.

Love my PoolBot 330 I had the 300 but it would get stuck sometimes on my stairs so i thought id up it to the 330! With the capability in the App to chose which vacuum, I’m able to chose the ‘Floor Only’ mode and all my frustrations are gone. Filters reasonably find sand and picks up all the leaves every time!