robotmylife.com.au 

Terrible customer service. My pool skimmer stopped retaking charge in less than 9 months of purchase. When no response to support email - my follow up email was an apology and told each new email puts my query to bottom of the list. I asked what was an acceptable time to wait for a reply. Surprise - no reply.
I am going to Victorian Consumer Affairs. Such poor behaviour!!

Avoid this company at all costs! I have a second Pool Vacuum unit in for repairs and it's been over 8 weeks. No response or communication for weeks now. I have just reported them to Consumer Affairs Victoria and the ACCC.

We got a pool skimmer 12 months ago and it has stopped working. It is still under warranty but trying to get in contact with them is impossible.

My moebot acre eater pro has been down for the last few weeks. The customer service number is all shit! It’s all automated, then cuts you off. You send an email, no reply!!! If you think about using this company, don’t!!!! The mower was great when it was working, but to get any help when there is a problem, non existent!!!!! Even tried contacting the guy who came and sold the bloody thing to me!!! Nothing!!!!! A big F you to Robot my life! A $3900 piece of shit, sitting here doing nothing!!!!!

Product delivery delay

Ordered a product on 22 of November and still have not received
Try contacting multiple times via email and call and no response

Very frustrated, definitely will be asking for refund

Absolutely terrible to deal with. Has no customer service only an automated system. Ordered an item on the Saturday then left numerous phone messages and emails to cancel the order. They sent it anyway then have never replied to me since. Had to contact Australia Post to return it to sender. Robot my life has done nothing and no refund. Will be contacting consumer affairs. Would not recommend them to anyone. Terrible!!

Purchased an ultenis t10 lite. Waited 6 months for new replacement bags. Told put of stock. Cancelled order but told they're coming and did new order in March 2035. August 2025 and bags arrived and they weren't correct for my model of vaccum
They apologized I asked for a refund.. finally said they would and I'm still emailing them with no avail. Avoid this company at all costs!!!! I'm now dealing with ACCC

THIS IS A CHINESE DROP SHIPPER! STEER WELL CLEAR! Absolutely no customer service! I have tried calling in excess of 30 times to request for refund due to inability to deliver a PoolBot150 in time. Nothing but AI service that sends you around and round in a never completing loop. Despite over a dozen emails to the many and varied emails supplied, no one has gotten in touch. Afterpay unable to help with a refund despite claiming to also. THIS IS A CHINESE DROP SHIPPER! STEER WELL CLEAR!

Don’t purchase from here! You’ll have issues with the product, find it impossible to get in contact with their team members and you’ll kick yourself once you realise you didn’t do your research and you might as well thrown the $900 down the toilet.
So many ppl are in the same boat. They have 0 desire to ensure their products live up to its expectations.
This business shouldn’t be operating.

I have an issue with the my Legee D8 which is just on 12 months old and still under warranty. I lodged a ticket 30 days ago and have had 2 response emails telling me what to do, i have followed the instructions both times with no improvement. i have heard nothing in 10 days. you cannot contact any humans as all their contact lines go to automated answering but no-one calls you back

Bought a lawn mowing robot November 12 that still hasn’t arrived. They send me a tracking number that is still pending today. After two weeks of continuously trying to get information and only their automated emails telling me the order is shipped, I tried calling their customer service number. All automated and no getting through to a real person at all. I then received an email from Paulo instead of the promised call back. “Paulo” informed me that the product was sold out when I ordered and they’re waiting for more stock from the supplier. That was 2 weeks ago and now I don’t get any responses anymore.

I bought a hobot s6 pro, and some accessories in April. They arrived and the hobot h6 pro didn't work properly, with one tank leaking and the machine wouldn't suction to the window correctly. Despite contacting them immediately, they didn't respond. After several attempts they eventually responded and said I'd had the unit for more than 30 days so wasn't eligible to return the unit. They are still to provide me details on how to return the unit for repair despite many many emails and is now December. I also haven't received the correct accessory pack. DO NOT PURCHASE from them, it's just not worth it!

I’m purchased a poolbot 150 in June 2025. Worked well until 2 weeks ago. When the on / off button ceased to work even though it charges up. Have emailed multiple times with an auto reply saying they will be in touch and have made numerous phone calls. Still waiting to hear a human voice . Don’t waste your time or money on their products.

john came and did the demo at our place, he was very helpful and informative, he advised us of the robot mower that best suits our land, Product delivered as advised
I just received it this morning and was very easy to set up, it already done all our lawn and very happy with outcome.
after paying for the sunseeker x3, I got online after 2 days and i saw so many reviews on robotmylife which scare me, i called john and he was happy to refund me the money, but i felt he was an honest person after we spoke in detail.
well, I took the risk, and I don't regret it. it's a great robot and my experience with robotmylife and John was great.
if anything, I strongly suggest robot my life will get rid of that AI over the phone and put an actual person .

THIS IS A SCAM!!🛑

Do bot buy anything! This company doesnt exist, the CEO of this company doesnt even exist (Gle Yee or Campbell McPherson), they have all made up names and phone numbers that take you through IVRS and lead you no where!!
We lost a few grand on their products that never existed. We have filed a complaint against them and will make sure to catch them and make them pay!!‼️‼️

IT’S A SCAM. DON’T TRUST ANY OTHER REVIEWS ON HERE YOU WILL BE SCAMMED OUT OF YOUR MONEY.

Bought a B150 pool robot that was great while it worked, but my God once it failed and I tried to get support it all went pear shaped. Aftersales support is just appalling ... 11 weeks in from my first approach and I can get no response on where my robot is and whether they intend to fix it under warranty. DO NOT BUY from these people.

My experience in dealing with this company is the same as posted by others. And given that their long history of complete failure to meet their legal obligations with regards to Warranty repairs, it is disappointing that they have not been held to account by the relevant regulatory department.

I happen to have a relative that lives in the same suburb as their service (haha) department. He is going to pay them a visit and demand return of my pool cleaner, even if still faulty.

Bought a pool cleaner. it never arrived, and they never gave us a refund. They scammed us out of our money. Dont trust this company. Buy from a reputable company.

Have been waiting a month for order to be processed, taken money, no customer service either. It is the worst as an Australian company