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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

They swiftly resolve any platform-related issues we encounter. Previously, our ads faced frequent rejections, but now, thanks to their help, we no longer have any problems whatsoever. Thanks to thei... Toon meer

Beoordeeld met 1 van de 5 sterren

never experienced a more horrible company than this, can't even process my payment, takes weeks to a month. Getting ad account is almost impossible. These morons can't even send invoice for 4 months!!... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

İnanılmaz yüksek akıl almayacak komisyonlara sahip oldukları yetmez gibi USD cinsinden ücretle 1.5 kat daha fazla çekim yaparlar. 100 TL' harcarsınız %15 komisyonla 15TL' almaları gerekirken kartınızd... Toon meer

Beoordeeld met 1 van de 5 sterren

Awful experience with these guys. They don't have anything to sell just looking to scam

Bedrijfsgegevens

  1. Communicatieadviesbureau
  2. Reclamebureau
  3. Media- en marketingbureau
  4. Social mediabureau

Geschreven door het bedrijf

Rockads provides global brands and advertisers with reliable, high-scale advertising solutions across Meta, TikTok, Google, Bing, etc. platforms. We specialize in asset management, policy compliance, financial optimization, and technical support to accelerate our partners' growth. Operational excellence, security, and transparency are at the core of everything we do. Our focus is simple: empowering businesses to scale safely, transparently, and sustainably. With Rockads, you gain a partner committed to your long-term success, helping your brand move forward and stay ahead in a fast-changing digital world.


Contactgegevens

2,4

Slecht

TrustScore 2.5 uit 5

41 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 2 van de 5 sterren

Account banned - extremely long pending time - bad customer support

It took weeks to receive an ad account and when I finally received one for FB, it got banned after a few days. Customer support is everything BUT helpful. I do NOT recommend this company at all.

22 februari 2024
Review zonder uitnodiging
Logo Rockads

Antwoord van Rockads

We're sorry to hear about your experience and the inconvenience caused. We understand the frustration of encountering challenges with ad accounts. We apologize for the delay in receiving your ad account and any inconvenience caused by its subsequent ban.

Regarding your concerns about our customer support, we take feedback like yours seriously. We're committed to improving our support processes to better serve you.

We'd appreciate the opportunity to investigate further and address any outstanding issues. Please contact us directly at support@rockads.com so we can work towards a resolution.

Thank you for bringing this to our attention.

Beoordeeld met 5 van de 5 sterren

RockAds has been a game-changer for my…

RockAds has been a game-changer for my business! Their tailored ad accounts and exceptional support have made a world of difference. My ad campaigns are now super successful, thanks to RockAds. If you're serious about online advertising, look no further. Five stars, hands down!

1 januari 2024
Review zonder uitnodiging
Logo Rockads

Antwoord van Rockads

Thank you for your positive feedback, Mohammed! We truly appreciate your kind words.

Beoordeeld met 5 van de 5 sterren

Rockads have the best agency ad accounts

I have tried many agency ad account providers. I am happy with Rockads and their support team is the best. highly recommended if you're looking for easy onboarding and high quality ad accounts!

4 januari 2024
Review zonder uitnodiging
Logo Rockads

Antwoord van Rockads

It has been a pleasure collaborating with you, Harry! Your feedback means a lot to us.

Beoordeeld met 1 van de 5 sterren

COMPLETELY SACM! 🧨

AVOID THIS COMPANY AT ANY COST THEY ARE SCAM ME AROUND $22K AND GET DISAPPEARED DON'T WASTE YOUR TIME FOR TRY TO WORK WITH THEM.

3 januari 2024
Review zonder uitnodiging
Logo Rockads

Antwoord van Rockads

Dear Trustpilot Users,

This review has unfortunately been posted by a customer whom we have not been able to resolve issues with, who has repeatedly created multiple accounts to leave various negative comments about Rockads on Trustpilot. Such actions overshadow the honest feedback of our other customers and damage our brand’s reputation. Legal proceedings are ongoing regarding this matter, and appropriate steps are being taken.

Nevertheless, we apologize to all our customers who have been affected by this negative portrayal. Customer satisfaction is our top priority at Rockads. As one of the largest advertising agencies in the region, we partner with many major advertising platforms, including Meta, and serve over 10,000 active clients with high-quality services.

At Rockads, we also offer the highest standards in the security and speed of financial transactions. Customer balances are processed instantly using the most advanced financial technologies.

For any questions or concerns, please contact us directly. We are always open to feedback from our valued customers to improve our services.

Best Regards,

Rockads Customer Relations Team

Beoordeeld met 1 van de 5 sterren

don't believe them

I tried to connect them as our budget for advertising is a big number. I see they write 4 million annually on advertisement can get special offer, but when I touched them, they said it wasn't annually, it was monthly. alright, i know this company is a disgusting, do not believe this company, they can change roles as they want, the rule is just a joke.

26 december 2023
Review zonder uitnodiging
Logo Rockads

Antwoord van Rockads

Dear Le,

Thank you for bringing your concerns to our attention. We truly value your feedback and apologize for any inconvenience you may have encountered. Our team has carefully reviewed your case, and we understand the importance of effective communication.

We regret any frustration this situation may have caused and want to assure you that we are actively working to enhance our communication processes. Your experience is crucial to us, and we are committed to learning from it to improve our services.

If you have any additional concerns or if there’s anything specific we can assist you with, please feel free to reach out directly to our support team. We are here to help and ensure a more positive experience for you.

Thank you for your understanding.

Best regards,
Rockads Support Team

Beoordeeld met 4 van de 5 sterren

Rockads: A Frustrating Experience

Edit: They have given the ad account after a few days. It is recommended for everyone, but if you need your account urgently, you might have to find some faster service than Rocksads.

Rockads: A Frustrating Experience.
I mean, if you do business, don't go there, because it's been 10 days since I didn't got the ad account for my business. I transferred to another provider, and they did provide me with an ad account within a day. Their response is so poor, always talking about updates, needing information, and other irrelevant topics. After 9 days, they sent me the same pre-written message. So if your business has so much time to waste, welcome to Rockads.

9 december 2023
Review zonder uitnodiging
Logo Rockads

Antwoord van Rockads

Dear Erfan,

We appreciate you taking the time to share your feedback, and we sincerely apologize for any inconvenience you’ve experienced. Our team has reviewed your case, and it appears that all your requests have been addressed. We regret any frustration this may have caused and strive to improve our communication and service.

If you have further concerns or if there’s anything specific we can assist you with, please don’t hesitate to reach out to our support team directly.


Best regards,
Rockads Support Team

Beoordeeld met 1 van de 5 sterren

the worst customer support ever!

7 november 2023
Review zonder uitnodiging
Logo Rockads

Antwoord van Rockads

Dear Nico,

We're sorry to hear about your disappointing experience with our customer support. Your satisfaction is our top priority, and we regret any inconvenience.

We always try to solve all customer issues in 24 hours but depending on the time-zone differences or public holidays etc. might cause delays.

Please reach out to our support team at support@rockads.com so we can address and resolve your concerns together.

Your feedback is essential for improving our services, and we appreciate your patience as we work to make things right for you.

Best regards

Beoordeeld met 1 van de 5 sterren

Very disappointed with this company

Very disappointed with this company. It was recommended to me by a very influential and popular ecom friend of mine. When I submitted my business for an ad account, it was rejected because they stated that I need a license to advertise. I run an educational trading website. As per Facebook's own rules, a license is not needed if you weren't providing financial advice. I messaged them twice after the ad was rejected, hoping someone would assist me but didn't get any response. In addition, I was the one who had to reach out to them to find out why the ad account was rejected. As a company, you don't follow up, you don't ask questions and you don't provide help. Very disappointed. I found several other companies that provide agency accounts that reviewed my website and stated that they fall within Facebook's policy (which I already knew). DO BETTER!!!

27 september 2023
Review zonder uitnodiging
Logo Rockads

Antwoord van Rockads

Dear Amanda,

We apologize for the frustration you've experienced with our services. Your feedback is crucial, and we appreciate your concerns.

This may have different reasons like, acting against to Meta Ads policies or copyrights of ad creatives etc.. We're sorry for the inconvenience caused by the ad account rejection. This doesn't align with our service standards, and we want to make things right. Please contact our support team at support@rockads.com for personalized assistance in resolving your issues.

Your experience matters, and we're committed to addressing your concerns promptly. Thank you for your patience as we work towards a resolution.

Best regards

Beoordeeld met 5 van de 5 sterren

Great service

They swiftly resolve any platform-related issues we encounter.
Previously, our ads faced frequent rejections, but now, thanks to their help, we no longer have any problems whatsoever.
Thanks to their credit system, managing payments has also become a lot easier. We no longer encounter any obstacles when running our ads. Thanks Rockads Team!

7 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank you Rockads

The ad monitoring system on Facebook is in disarray, often leading to the unjust rejection of ads or the suspension of ad accounts without valid reasons.

Fortunately, Rockads has provided us with a secure haven for our advertisements. Rockads team has been instrumental in guiding us through the entire process of ad creation and monitoring, playing a pivotal role in our achievements in digital marketing. The outcomes have brought us immense satisfaction.

16 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Rockads: Your Path to Advertising Excellence!

Rockads is synonymous with excellence! Their advertising expertise ensures smooth ad approvals and hassle-free payments. Our campaigns have been incredibly successful thanks to their top-notch services. Their dedicated team is unmatched, making them the marketing agency you can trust for outstanding results!

1 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Rockads Delivers Excellence!

Rockads has been a game-changer for our business! Their advertising prowess ensured our ads get approved seamlessly, and we never encounter payment problems. Thanks to their top-notch services, our campaigns run flawlessly, resulting in incredible success. Their team's expertise and dedication are unmatched. Rockads is the marketing agency you can rely on for outstanding results!

26 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Rock Ads is a great agency platform…

Rock Ads is a great agency platform that makes using strong Facebook and TikTok accounts a a breeze. Their FB account has been the strongest and most profitable account we've used to this date. Their dashboard is also very user friendly, and managing the assets is quite straight forward. The only thing I wish was better was quicker support. Their support is 100% helpful, just wish it could be a little quicker. Pleasure working with this agency.

14 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

No More Policy Rejection & Payment Problem!

After using Rockads' account and payment profiles, our ads no longer face to rejections. Having to constantly monitor credit card payments was a hassle, but transitioning to the credit system has greatly relieved us. Our ads are now bulletproof from policy and payment barriers.

13 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Our ads are no longer plagued by rejections

This incredible team at Rockads has truly left a lasting impression on us with their exceptional kindness and friendliness. From the very start, they have been our go-to solution for ad management, swiftly resolving any platform-related challenges we encounter. Thanks to Rockads, our ads are no longer plagued by rejections, providing us with a seamless and worry-free experience. One aspect that truly sets Rockads apart is their ingenious credit system. Unlike the cumbersome process of paying directly with credit cards on various platforms, they have streamlined our lives by offering a fantastic credit system that simplifies our payments. It's an absolute game-changer! And let's not forget the best part: Rockads has eradicated payment barriers for our running ads. Now, we can focus solely on maximizing our ad performance and achieving our business goals without any obstacles standing in our way. Their commitment to ensuring smooth operations and delivering outstanding results is truly commendable. In summary, we cannot recommend Rockads enough. Their exceptional team, efficient ad account creation process, prompt issue resolution, hassle-free credit system, and payment barrier-free environment make them an invaluable partner for any online ad management needs.

1 april 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly Recommend

Their ad accounts are top-notch, and they provide quick fixes to any problems that arise. With their easy payment system, I no longer have any issues. Overall, a fantastic experience!

8 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thanks to Rockads

Thanks to Rockads, we are able to solve our payment problems. There were lots of minor problems with our debit card, now we are using the Rockads credit line and pay the amount at the end of each month.

22 maart 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

İnanılmaz yüksek akıl almayacak…

İnanılmaz yüksek akıl almayacak komisyonlara sahip oldukları yetmez gibi USD cinsinden ücretle 1.5 kat daha fazla çekim yaparlar. 100 TL' harcarsınız %15 komisyonla 15TL' almaları gerekirken kartınızdan 20-22TL' çekilir örneğin. bayramda tatil haftasonu tatil. mesajlarınız yanıtlanmaz entegrasyonlarda yardımcı olmazlar. online teknoloji şirketi 24-48 saat içinde mailden dönüş yapıyor tarafınıza. acil bir meseleniz varsa yandınız. kesinlikle uzak durulması gereken firma. özellikle e-ticaret yapıyorsanız.

30 augustus 2022
Review zonder uitnodiging

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