Rockbrossport Reviews 

322
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The products are amazing and compared to other brands relatively inexpensive.. Good quality and stands the test of cycling frequently!!! I'd say if I could think of any negative and believe me it woul... Toon meer

Beoordeeld met 4 van de 5 sterren

Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Toon meer

Beoordeeld met 2 van de 5 sterren

Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Great quality products. They look great, great build quality and good value for money. I just wish there was a way to improve/speed up the delivery process. But, as I understand it, the products are b... Toon meer

Bedrijfsgegevens

  1. Fietsenwinkel
  2. Fietsaccessoirewinkel

Geschreven door het bedrijf

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

322 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

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4,1

Alle reviews

(322)

210 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

New sunglasses

Ordered a pair of sunglasses as I needed them for a cycling holiday delivery was super quick (it did say distributed from our uk warehouse) glasses are decent fit and look great so all in all great product and speedy delivery

21 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A friend recommended the Smart Tyre…

A friend recommended the Smart Tyre Inflater as he'd recently acquired one.
He demonstrated it to me and it was just what I'd been looking for.
I immediately ordered one which arrived a few days later.
Its small compact and does the job well and I'm more that pleased with.
Fortunately only had to use it on one occasion to inflate a tyre and it was brilliant.
Unfortunately though I seem to have mislaid the USB charging cable. I've searched high and low.
Would there be a chance of obtaining another cable please.
If so could you let me know what the cost will be.
Kind regards.
Steve Tarling..

30 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bike Helments

Liked the options of helmets on line and built in lights great idea. Not yet fully tested to see how long they last before recharging up but like the style and colour i chose.

Only observation if you wear say a hat under in the cold months go for the next size up.

Great product

30 november 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

I got the heated gloves they are a…

I got the heated gloves they are a Paine to set up and 10 mins into my ride no heat from the gloves I used a trusted power source and checked all the connections and the power levels all good but no heat

24 november 2025
Review zonder uitnodiging
Logo Rockbrossport

Antwoord van Rockbrossport

Hi there, thank you for sharing your experience.
We’re really sorry to hear that the heated gloves didn’t work properly — this shouldn’t happen with our products.
Please contact us at service@rockbrossport.co.uk
, and we will provide free after-sales support to help resolve the issue as soon as possible.

Thank you for giving us the chance to make this right!

Beoordeeld met 1 van de 5 sterren

Five days still waiting for my order is…

Five days still waiting for my order is it coming not happy

19 november 2025
Review zonder uitnodiging
Logo Rockbrossport

Antwoord van Rockbrossport

Hi there, we’re truly sorry to hear that you’ve been waiting five days without an update. That’s absolutely not the experience we want for our customers.
Please contact us at service@rockbrossport.co.uk
with your order number, and we’ll check the status immediately and make sure it gets to you as soon as possible.

Thank you for your patience — we really appreciate it.

Beoordeeld met 2 van de 5 sterren

Windproof balaclava

I was pleasantly surprised that the windproof balaclava was a good fit for me. However the area touching the nose has a firm inward facing seam,very uncomfortable!
Breathable fabric is questionable,glasses steamed up regularly.
If someone at Rockbros tried this product they might find these design problems could be easily resolved.

21 november 2025
Review zonder uitnodiging
Logo Rockbrossport

Antwoord van Rockbrossport

Hi there, thank you so much for sharing your honest feedback with us. We’re truly sorry to hear that the nose seam and breathability didn’t meet your expectations.

We really appreciate you pointing this out — we’ve already passed your comments to our design team so they can review and improve the product. Your feedback helps us make better gear for everyone.

If there’s anything else we can assist you with, please feel free to reach out anytime.

Beoordeeld met 5 van de 5 sterren

Probably the best bell in the world!

Great product. Looks very stylish. The bell sound is great, walkers with headphones in should still hear it. Simple to fit, there are reviews saying it’s difficult, or fiddly, I didn’t have any issues. Comes with two metal strips a short and long to fit onto the handle bars so will fit any bike. Overall a great product, loud, stylish and well priced.

8 november 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

The bike pannier rack

The bike pannier rack is a great product, thoughtfully designed and well built. I put it on my electric trail bike in under an hour. The stays are rectangular but the fittings were ideal and fitted securely. The quick release mechanisms were very easy to adjust, the one on the saddle stem extremely robust. The one blip, the rack was made in China!

12 november 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Well what can i say

Well what can i say ! Probably the worst communication I've ever received from a large company!! Actually shocking. I ordered an item direct from rockbros and it'll probably be the last! No updates on order , no communication whatsoever!

14 november 2025
Review zonder uitnodiging
Logo Rockbrossport

Antwoord van Rockbrossport

Dear

We are very sorry to hear about your experience, and we sincerely apologize for any frustration caused.

According to the tracking information, your order has already been delivered and marked as received. May we confirm whether you did not receive the package?

We also want to clarify that our customer service team has attempted to contact you, so it was not a case of no communication. However, if any message was missed, we truly apologize.

If you have any further questions or still have not received the parcel, please feel free to contact us again — we are here to help and will do our best to resolve this for you as quickly as possible.
-ROCKBROS Customer Service Team

Beoordeeld met 1 van de 5 sterren

Avoid this company poor after sale service didn’t even respond to my emails

I purchased a handlebar bag in January. The strap broke in May and I was unable to send it back through Amazon. Couldn’t find a returning address having packed it up ready to return.I left bad feedback and didn’t get a reply so definitely won’t be purchasing any more products from Rockbrossport

19 juni 2025
Review zonder uitnodiging
Logo Rockbrossport

Antwoord van Rockbrossport

We sincerely apologize for the trouble with your handlebar bag. This is not the level of service we aim to provide. You can contact Amazon for a return, or email us at our email address. Please note that if your message is sent on a non-working day, our reply may be slightly delayed.

If anything was missed, please reach out to us again — we are truly sorry for the inconvenience and will do our best to assist you.

-ROCKBROS Customer Service Team

Beoordeeld met 5 van de 5 sterren

Excellent Customer Service

Excellent Customer Service. I had a query about which size phones the top tube bag could take and got a really helpful answer.
Ordered the bag and it does exactly what I needed it to do, at a great price. I wish i'd found this product before I bought a flimsy handlebar mount for my phone. There's loads of room in it for bits and pieces, including a battery pack for keeping my phone charged. Thank you

11 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Product excellent

Product excellent, slight disappointment is that it comes from probably China so you have to wait a while for it arrive. That is not made clear when ordering.

6 november 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great fit

No problems at all with the glasses, they are a good fit and are really comfortable while wearing. Main reason for purchase was the fact they are light reactive and perfect for cycling.
Delivery took an age, i honestly think they forgot about my order, it was only when I contacted them that anything happened. I did receive the order quickly after though.

19 oktober 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Lights good, product page misleading

Lights are good and work as expected. Product page for lights shows images the different mounting options for the lights and the different brackets, therefore my expectation was the package would contain all of these brackets. Very disappointed to find vox contained only the bar end mounts, so was unable tap onto the flexibility of the other mounting options. VERY MISLEADING PRODUCT PAGE. Also unable to find where I can purchase the additional brackets, even if I chose to spend more money to get what I already thought I was getting.

26 oktober 2025
Review zonder uitnodiging
Logo Rockbrossport

Antwoord van Rockbrossport

We understand your expectation regarding the different mounting options shown on the product page. The images are meant to demonstrate the compatibility of the light with multiple bracket types, but the standard package includes only the bar-end mounts. We are very sorry that this was not clearly communicated and made you feel misled — this is never our intention.

If you need the additional brackets, we can assist you directly. Please contact us and let us know which bracket type you need, and we will help you arrange a purchase link or provide replacement options if applicable.

Once again, we truly apologize for the inconvenience. Please feel free to reach out to us anytime — we're here to help.

Beoordeeld met 5 van de 5 sterren

My car is an S Class Mercedes

My car is an S Class Mercedes, got a quote to fit a Towbar…. they wanted £700 🤔 I bought the three Bike rack from Rockbros and it’s amazing, easy to use with no unsightly towbar or electrics and looks 😎 also saved me a fortune thank you Rockbros.

Very sturdy, excellent materials, I can’t knock it…. get yourself out there and buy one you won’t regret.

24 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good customer service

Received my bike rack today. Arrived within 48 hours which is great. I also ordered several adaptors to fit my forks but they weren’t with my package. Emailed the support team and they responded next morning confirming the adaptors had been shipped separately and supplied the tracking number for my peace of mind. Overall, a speedy and reassuring response to my query.

29 oktober 2025
Review zonder uitnodiging

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