I recently contacted Rockit regarding an issue with my Rockit product and was really impressed with the level of customer service I received. The team responded quickly, were polite and profess... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The Rockit has been a lifesaver for us as new parents, leaving us hands free to enjoy a much needed break when our little one is asleep in his pram: it has saved many a lunch out as well as being a go... Toon meer
Bedrijf heeft geantwoord
First problem is that it operates on 4 x AA batteries and they don’t last long - cost us more than nappy’s at one stage!!! Second problem is that the device makes a loud knocking sound (it has a weigh... Toon meer
Bedrijf heeft geantwoord
Firstly, the product is superb. Our baby sleeps soundly and safely during the day with the Rockit. Secondly, when we had a faulty product and Amazon would no longer accept it as a return, the company... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Rockit we design innovative, award-winning products to help babies and older children sleep. Our ‘hero’ product is Rockit, a portable baby rocker that fits any pram or stroller and gently rocks to soothe babies to sleep. Rockit was developed by 3 dads on mission to help other parents safely soothe their babies to sleep. Dr. Nick Webb invented it when his three-month-old daughter Abby refused to sleep in the pushchair. Zed is our astronaut shaped sleep aid that sends babies to sleep just like the car. The finely tuned vibrations ripple gently through any mattress, encouraging a deep sleep. Finally we have Wooshh, the small but mighty sound soother which has 8 calming sounds, 4 volume levels and is USB rechargeable. Rockit has won multiple design awards including 2 prestigious Queen’s Awards for Enterprise. We even visited Buckingham Palace to collect these! Other accolades include a Design Council Spark Award, an A' Design Award, plus several ‘Junior Design Award’ and ‘Made for Mums’ golds.
Contactgegevens
2 Farleigh Court, BS48 1UR, Bristol, Verenigd Koninkrijk
- rockitrocker.com
4,4
Uitstekend
161 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A brilliant product and company.
A great product. We had a problem with ours and contacted customer service - they were brilliant. Responsive and helpful, they solved the problem. Excellent company.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Rockit Rocker
Thanks for the lovely review Roger. We are a small team and it means a lot to get feedback like this. Thanks again, Matt
Efficient experience
Efficient service and helpful staff. Resolved my problem in minimal time with professionalism. Thankyou.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Rockit Rocker
Thank you Sophia for sharing your positive experience! As a small team here at Rockit, it is lovely to receive feedback like this. Thank you again, Matt
Additional straps for rocket
I already had the rocket, but purchased extra straps for it and purchased a whoosh which I love and highly recommend.
The service was quick and efficient and I was kept me updated on dispatch and the delivery was very quick.
3 oktober 2025
Antwoord van Rockit Rocker
Thank you Karen for the fab review! As a small UK business and team here at Rockit, it is lovely to receive feedback like this. Matt (Rockit co-founder)
Great bundle deal
Delivery was very quick. I loved the offer to buy my 3 items at a special bundle. A useful gift set for a new mum.
20 oktober 2025
Antwoord van Rockit Rocker
Thanks for the lovely review Elaine. Really pleased that you are pleased with the bundle and it arrived so quickly. Matt
There no movement nothing what so ever…
There no movement nothing what so ever i think it the worst thing ive bought for my baby
3 oktober 2025
Review zonder uitnodiging
Antwoord van Rockit Rocker
Hi Ceri, Sorry that you are unhappy with one of our products. It is difficult to respond because you don't mention which product you are referring to. It was disappointing to receive a 1 star review, we are a small business and pride ourselves on our customer service. If you would like to follow this up, please contact Josie our customer service co-ordinator at support@rockitrocker.com she is always happy to help. Many thanks, Matt (Rockit co-founder)
Antwoord van Rockit Rocker
Thanks Rachel for the fab review! We are a small UK business and the team get a genuine buzz from feedback like this. Matt (Rockit co-founder)
Product never delivered
10 september 2025
Antwoord van Rockit Rocker
Hi Tara, Sorry to hear that you order was not delivered. It was dispatched the day after you ordered and we are sorry that it hasn't reached you. We have asked the warehouse to dispatch a replacement. It was disappointing to receive a 1 star review, we are a small business and pride ourselves on our customer service. If you have any future issues please contact Josie our customer service co-ordinator at support@rockitrocker.com she is always happy to help. Many thanks, Matt (Rockit co-founder)
Brilliant company
we bought this product to assist in getting children to sleep, it does what it supposed to do and it does it well.
we did encounter a small technical issue but the customer service was outstanding. all emails were answered within a couple of hours and the problem was fixed within a couple of days.
as far as recommended company you cant get better service, i would 100% buy from them again.
A* all round
Thank you for understanding your customers.
24 september 2025
Review zonder uitnodiging
Antwoord van Rockit Rocker
Thank you Stephen for sharing your positive experience. As a small team here at Rockit, it is lovely to receive feedback like this. Thanks again, Matt
Brilliant little device
Brilliant little device. I bought it as a present for my Daughter and she loves it .Helps get baby to sleep and stay asleep especially in the house so she can get things done. It’s rechargeable too . I actually first saw it on another mums pram and asked her what it was , she highly recommend it .
28 juli 2025
Antwoord van Rockit Rocker
Thank you for sharing your positive experience, Elaine. As a small team here at Rockit, it really means a lot to us to receive feedback like this. Thanks again, Matt
I have left a review before about how…
I have left a review before about how amazing the rockit is in general, absolute worth every bit of money for your sanity also I had a problem with my rockit and they solved the problem out immediately, thankyou so much the customer service is amazing !!
24 september 2025
Review zonder uitnodiging
Antwoord van Rockit Rocker
Thanks Maisie, for sharing your positive experience. As a small team here at Rockit, it is lovely to receive feedback like this. Thanks again, Matt
A must have for all babies!! Great product, Fantastic Service!
We bought this for our newborn baby in May. Our main reason for getting it initially was because we also have a 15 month old and thought we might not have as much time to rock the baby as we did with our first.
Our only regret, is that we didn’t have this for baby #1 aswel. It has been one of the best purchases we have made for our baby. Our little one has had a tough start and needs an extra bit of soothing. We have a connection on his co-sleeper and pushchair so we can easily take the Rockit off one to the other.
We had a very small issue with charging and got in touch with their Customer Service. The customer service was 10/10!!! Very quick and efficient, and sent us out a replacement without any hesitation. Thank you so much for creating this wonderful product and for your equally wonderful customer service!!!
23 september 2025
Review zonder uitnodiging
Antwoord van Rockit Rocker
Thanks Zoë for the lovely review. We are glad the Rockit works so well for you and your little one. Great to hear that it is back in action so quickly.
Rockit, Great company to purchase from !
After searching on the internet Rockit was found to have the best deals on !
The website is great, very informative about their products if you’re not sure which one to purchase.
Purchased the latest model and at the time an offer was on supplying us with an extra bracket for the Rockit item.
Quick delivery, well packaged, would definitely purchase from them again.
4 juni 2025
Antwoord van Rockit Rocker
Thanks Kaz for the lovely review. We really appreciate the positive feedback. Matt
Battery life was rubbish and it's such…
Battery life was rubbish and it's such a hassle to change. Wasn't strong enough even on the highest setting. Honestly waste of money
2 juni 2025
Antwoord van Rockit Rocker
Hi,
We were sorry to read your review as customer satisfaction is really important to us at Rockit. We checked your order and noticed that you purchased a AA battery version of the Rockit. The product is tested to toy safety standards hence we have to have a screw to secure the battery compartment door and one to secure the outer casing. We appreciate that this can be a bit time consuming to remove, but it ensures a child cannot gain access to the batteries.
Regarding the battery life we have some good advice in our user guide and here on our website https://rockitrocker.com/faqs/ if you scroll down to the AA Rockit and click on 'How can I get the best battery life from the Rockit?' If these things don't help please don't hesitate to get in touch with our customer service team via support@rockitrocker.com they are always happy to troubleshoot and help.
Best wishes, Matt (one of the Rockit designers)
Everyone goes on about the Rockit but…
Everyone goes on about the Rockit but people need to get the Wooshh. We have other sound machines but this is my fav one. Baby girl likes to watch it hanging from her pram. It's so small. Perfect for out and about.
We like the rockit too.
Would buy again, would recommend. Get the Wooshh! Better than Euan.
11 augustus 2025
Antwoord van Rockit Rocker
Thanks Katie for the glowing 5 star review! We love getting feedback like this and are so pleased you love both Wooshh and Rockit Rocker.
Thanks again,
Matt
They sent us one that doesn't work…
They sent us one that doesn't work because the mechanism inside isnt long enough to start the rocker. So my husband had to put some cardboard in to make it work. It did work once, the first time I used it but soon after, it used up all the battery power so it doesn't work again until you change the batteries which will only last one day. Complete waste of money as it doesn't work as it should and wasn't made properly. It was also too late to return as we only found out the mechanism inside wasn't long enough once we opened it up.
6 juli 2025
Antwoord van Rockit Rocker
Hi Sofia,
We’re sorry you’ve had this experience, we know how important it is for your Rockit to work exactly as it should. Every product is covered by our 12-month warranty, so if something isn’t right, please contact our customer service at support@rockitrocker.com. We are a small family business and customer satisfaction is really important to us.
Best wishes,
Matt
Antwoord van Rockit Rocker
Thanks for your 5 star review. We are really pleased that you are happy with both the product and the quick delivery.
Fantastic products and great customer service
Fantastic products, but also really great service. Something was wrong with our order and with one email it was sorted quickly and without me having to do anything else at all.
21 mei 2025
Review zonder uitnodiging
Antwoord van Rockit Rocker
Thanks for the great review James. Glad we were able to sort out the issue.
The actual rocker is fantastic
Got 3 times from rockit (woosh, rockit and the night light). While woosh and light are nice to haves, rocker is a must have. I attach it to the baby car seat and the baby just falls asleep. Works even in a loud restaurant.
1 mei 2025
Review zonder uitnodiging
Antwoord van Rockit Rocker
Thanks Carlos for the lovely review. We are glad that the Rockit products are working well for you.
Excellent customer service
Excellent customer service. Prime example of how it should be done and will get returning customers and people recommending them due to the great service. The clasp on my rockit snapped and they sent me out a replacement for free. Thank you!
7 april 2025
Review zonder uitnodiging
Antwoord van Rockit Rocker
Thanks for the lovely review. We are glad we got your Rockit back in action so quickly.
Rockit a must have gift for every new parent
Rockit is such a useful gadget for soothing fretful babies but even better is the service we received from the company was second to none, it’s so heart warming to receive good service for a wonderful product. Thankyou
20 december 2024
Review zonder uitnodiging
Antwoord van Rockit Rocker
Thanks for the glowing review, we really appreciate it.
Have a lovely Christmas!
Matt and the Rockit team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.