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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Shopping / Ordering product very easy and well thought-out! Explanation of actual product described in detail. Product was tracked and I was informed all the way through so I knew precisely when my... Toon meer

Beoordeeld met 2 van de 5 sterren

ΘΑ ΠΕΡΙΜΕΝΑ ΑΠΟ ΜΙΑ ΕΛΛΗΝΙΔΑ ΠΑΡΑΓΩΓΟ ΝΑ ΕΧΕΙ ΤΑ ΠΡΟΪΟΝΤΑ ΤΗΣ ΚΑΙ ΣΤΑ ΕΛΛΗΝΙΚΑ ΤΙΣ ΟΔΗΓΙΕΣ Ή ΕΣΤΩ ΟΤΑΝ ΟΙ ΣΥΝΕΡΓΑΤΕΣ ΤΗΣ ΒΛΕΠΟΥΝ ΠΩΣ Η ΠΑΡΑΓΓΕΛΙΑ ΠΡΟΕΡΧΕΤΑΙ ΑΠΟ ΤΗΝ ΕΛΛΑΔΑ ΝΑ ΤΗΝ ΣΥΝΟΔΕΥΟΥΝ ΚΙ ΑΠΟ ΕΝΑ... Toon meer

Beoordeeld met 5 van de 5 sterren

Bought a gift box on the airplane with Rodial highlighter included. Highlighter applicator was broken. I contacted customer services and provided all details of the purchase and their product. I was t... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered the Dragons Blood mask 50ml on offer @£32. They sent the travel sized one 19ml @£15. All day I have been on WhatsApp while they endlessly refused to admit any wrong or apologise. The worst Cus... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cosmetica winkel
  2. Cosmetische producten leverancier
  3. Cosmeticabranche

Geschreven door het bedrijf

Rodial is a hi-tech, innovative skincare and complexion brand founded in 1999 by entrepreneur and former beauty editor Maria Hatzistefanis. We create targeted products that deliver instant and long-lasting benefits: our results-focused products are loved and used by customers and high-profile names around the world and have been for the last 24 years. With a focus on product innovation and ingredient education, our products are designed to make you look and feel like the best version of yourself. We are a female-led and founded independent brand and live by our values. Maria revolutionised the beauty market with innovative and effective revolutionary ingredients and formulas that speak to the Modern Woman. As a brand, we champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Our products are available worldwide in 35 countries and over 2,000 prestigious luxury department stores including Selfridges, Harrods, SpaceNK, Neiman Marcus and Blue Mercury. Today, our range includes icons like Dragon’s Blood Sculpting Gel, Banana Lowlighter, Glass Powder and Vit C Brightening Pads as well as in-demand newcomers such as Plumping Collagen Lip Oil, SPF 50 Drops and Collagen Booster Drops.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

616 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 47% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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Beoordeeld met 5 van de 5 sterren

I love Rodial products

I love Rodial products. They’ve changed my skin for the better.
And the Customer services department is excellent! Alex I’ve been dealing with lately is so so helpful, replied to my emails within 2 minutes.
Very impressed
🌟🌟🌟🌟🌟

10 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

If there was a 0 it would of been…

If there was a 0 it would of been that.no exchanges.moisturiser too light for my complexion, obviously have to open to see colour.expensive mistake bad service...never ordering again regardless of other products I bought.other expensive brand will exchange ..lesson learnt.be aware before ordering..

13 augustus 2025
Review zonder uitnodiging
Logo Rodial.com

Antwoord van Rodial.com

Dear Sara,

Thank you for sharing your experience. We are genuinely sorry to hear that the product did not meet your expectations, and we would love the opportunity to look into this for you personally. At Rodial, every formula is created with care and intention, designed to complement a lifestyle of elegance and confidence. Your experience matters to us, and we want to ensure it reflects the standard we stand for.

If you could reach out to our customer service team with your order details, we would be delighted to explore a solution and support you in finding the perfect fit. Your feedback is invaluable and helps us continue to craft products and experiences that our community truly deserves.

Best wishes,

Syhem
Customer Service Lead

Beoordeeld met 5 van de 5 sterren

Love the product

I was first given the Vit C cleanser as a gift. I used it and loved it. Got lots of compliments on my skin. So I ordered more on the website. I had a small issue with my order, I emailed customer service right away and they took care of everything. I could not believe how fast I my issue was taken care of.

18 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love, Love, Love ❤️

After reading an article about the Rodial cream that Princess Catherine is rumoured to be using I couldn’t resist the summer sale price to try it out, i do have sensitive skin so always a little worried using something new but I’ve had no reaction whatsoever and love the texture, sinks in quickly and a little goes a long way, too early to see any improvement but so far so good, also tried the Vit C and Oxygen masks which are both excellent and leave skin smooth and soft, I usually use Murad but loving this range and will continue to try different items.

14 augustus 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

I love the fast service but not the return policy

I love the fast service. I'm disappointed that I can't return the products now that I used them. Not sure why you can't return them. How are you going to know if they work for you or not if you dont try them first?
The banana low light is too light and the blush drops are too shimmery. They enhance all my texture. Pretty but not a good product for mature skin.

14 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very excited with Rodial

First of all, I love the products themselves. Then, I love the easy way to use them, I am particularly referring to creams that have this "pump up" function on their lid which lets the right amount of product to come out in an easy, practical way. Also, the analytical description at the site of what each product does, lets you choose the right one every time. Last but not least, it is very important that there are sets and opportunities to purchase mini sizes of the products before deciding which one you will get in full size. Well done Maria!!

12 juni 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Taken my money and they deny any order order exists

Placed an order over a week ago . Cost me £110 . No email received to confirm order . Chased them and they deny any order exits or payment taken even though I sent them proof from my bank . So I have no goods and no prospect of a refund. Pure theft .

26 juli 2025
Review zonder uitnodiging
Logo Rodial.com

Antwoord van Rodial.com

Dear Mel,

We’re really sorry to hear about your experience and understand how concerning this must feel.

If you didn’t receive a confirmation email, it’s possible the order was placed using a different email address, there may have been a typo, or the email might have gone to spam. It can also sometimes happen if the checkout was completed as a guest without entering an email at all.

We’d genuinely like to help locate your order and resolve this as quickly as possible. If you haven’t already, please respond to our request for more details or contact our customer care team directly with your full name, the email address you believe was used, and any screenshots or payment reference from your bank.

We’re here to help and will do our best to get this sorted for you.

Best wishes,

Syhem
Customer Service Lead

Beoordeeld met 1 van de 5 sterren

Rubbish

Rubbish, would not cancel my order even though i ordered the wrong this and alerted them right after placing the order.

Nobody has picked and packed my order in 3 minutes.

What a waste of time and money.

Rubbish small companies like this.

19 juli 2025
Review zonder uitnodiging
Logo Rodial.com

Antwoord van Rodial.com

Dear Harry,

Thank you for your feedback and we’re really sorry to hear about your experience. We completely understand how frustrating it can be to realise a mistake right after placing an order.

Due to the way our warehouse operates, orders begin processing almost immediately which means we’re unfortunately unable to cancel or amend them once they’ve been submitted. This is noted in our cancellation policy, but we appreciate that in situations like this, it can still feel disappointing.

If the parcel is unopened you're very welcome to send it back in line with our returns policy. If you need any help with this, our customer care team is here to assist.

We do value your feedback and will continue looking at how we can improve both our service and communication going forward.

Best wishes,

Syhem
Customer Service Lead

Beoordeeld met 5 van de 5 sterren

Fresh look

Items well wrapped and samples were a great addition. Bought rodial drops and the bronzer - bought are fabulous and make such a difference to my skin!

25 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer care

Great customer care, fast delivery and well packaged. I have very sensitive eyes and was worried the Banana Lowlighter would irritate them. So pleased to say it didn't, love both products ordered. Thank you.

18 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ho comprato una crema qui su rodial…

Ho comprato una crema qui su rodial magic day gel diamond ottima lascia la pelle bellissima c' e' stato un problema con l " ordine ho contatto il servizio clienti e sono stati gentilissimi e tempestivi nel risolverlo e il pacco e" arrivato in tempi molto brevi sicuro acquisterò di nuovo grazie

20 juni 2025
Review zonder uitnodiging

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