Μετά από 1,5 χρόνο αποφάσισα πάλι να πάρω μια συσκευή πιο καινούργιο μοντέλο και πάντα η πρώτη και τελευταία μου επιλογή θα είναι η Rolle γιατί τους έχω τυφλή εμπιστοσύνη και ξέρω ότι αυτό που θα παρα... Toon meer
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everything was as the employee told me, the device is almost perfect and the company and seller responded quickly. i may use the site again in the future
Bedrijf heeft geantwoord
Πολύ καλή αγορά το κινητό που πήρα. Ειναι σε πάρα πολύ κατάσταση (σαν καινούργιο) και όλα δουλεύουν μια χαρά μέχρι τα όσα έχω δει. Έχει και 3 μήνες εγγύηση από την Rolle που ήρθε σε έντυπο. Το μόν... Toon meer
Bedrijf heeft geantwoord
Κάλεσα στην εξυπηρέτηση πελατών γιατί ήθελα να αγοράσω ένα Apple watch. Ο Κ.Μαριος Ήτανε πάρα πολύ ευγενικός και εξυπηρετικός ρώτησε τις ανάγκες μου συζητήσαμε μαζί για το τι θέλω και με βοήθησε να... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Rolle is a marketplace aggregator that helps you discover the best deals on second-hand devices across all resale platforms in one search. Instead of jumping between multiple marketplaces, comparing prices, and wondering if a listing is legitimate, Rolle brings everything together in one place and does the hard work for you. Our AI scans thousands of listings from all major resale platforms, filters out scams and junk, and verifies each listing before you even see it. No more wasting time on suspicious sellers or misleading descriptions. You only see what's worth your time — trusted listings from real sellers, with accurate descriptions and fair prices. Found something you like? Rolle's AI agents negotiate with sellers on your behalf to get you the best possible price. No awkward back-and-forth, no haggling, no stress. Just tell us what you're looking for, and we handle the rest. Whether you're searching for a smartphone, tablet, laptop, smartwatch, or any other device, Rolle helps you find it faster, safer, and at a better price than searching on your own. Our users save hours of searching and significant money on every purchase compared to doing it alone. Stop scrolling endlessly. Stop overpaying. Stop worrying about scams. Discover second-hand tech the smart way. Join the community that's transforming the second-hand industry, one deal at a time.
Contactgegevens
Verenigd Koninkrijk
- community@rolle.io
- rolle.io
4,8
Uitstekend
202 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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everything was as the employee told me
everything was as the employee told me, the device is almost perfect and the company and seller responded quickly. i may use the site again in the future
25 december 2025
Review zonder uitnodiging
Antwoord van Rolle
Thank you for the amazing review. We're delighted that you had a great experience. We're all about making the whole buying and selling of pre-loved items a quick, safe, and fun experience, so keep the good news Rolle-ing 🥌
Μετά από 1,5 χρόνο αποφάσισα πάλι να…
Μετά από 1,5 χρόνο αποφάσισα πάλι να πάρω μια συσκευή πιο καινούργιο μοντέλο και πάντα η πρώτη και τελευταία μου επιλογή θα είναι η Rolle γιατί τους έχω τυφλή εμπιστοσύνη και ξέρω ότι αυτό που θα παραλάβω θα έρθει σε απίστευτη κατάσταση. Για ακόμα μια φορά σας ευχαριστώ για την εξυπηρέτηση σας.
10 januari 2026
Review zonder uitnodiging
Antwoord van Rolle
Thank you for the amazing review. We're delighted that you had a great experience. We're all about making the whole buying and selling of pre-loved items a quick, safe, and fun experience, so keep the good news Rolle-ing 🥌
The item met expectations and the…
The item met expectations and the assistance from customer service was outstanding!
8 januari 2026
Review zonder uitnodiging
Antwoord van Rolle
Thank you for the amazing review. We're delighted that you had a great experience. We're all about making the whole buying and selling of pre-loved items a quick, safe, and fun experience, so keep the good news Rolle-ing 🥌
Awesome fast experience- respectful…
Awesome fast experience- respectful seller! Great like last time keep it like this!
5 november 2025
Antwoord van Rolle
Thank you for the amazing review. We're delighted that you had a great experience. We're all about making the whole buying and selling of pre-loved electronics a quick, safe, and fun experience, so keep the good news Rolle-ing 🥌
Antwoord van Rolle
Thank you for the amazing review. We're delighted that you had a great experience. We're all about making the whole buying and selling of pre-loved electronics a quick, safe, and fun experience, so keep the good news Rolle-ing 🥌
The iPhone came exactly as I expected…
The iPhone came exactly as I expected without any scratch and wirh everything working perfectly , also the people of rolle helped me with every question I had
1 november 2025
Review zonder uitnodiging
A Very Good Experience
Not the first time using the site . Very easy procedure to upload the listing . And the money arrived to my account in 3 working days .
18 oktober 2025
Antwoord van Rolle
Thank you for the amazing review. We're delighted that you had a great experience. We're all about making the whole buying and selling of pre-loved electronics a quick, safe, and fun experience, so keep the good news Rolle-ing 🥌
Antwoord van Rolle
Thank you for the amazing review. We're delighted that you had a great experience. We're all about making the whole buying and selling of pre-loved electronics a quick, safe, and fun experience, so keep the good news Rolle-ing 🥌
The product was as promised
The product was as promised, customer support was super excellent!
9 september 2025
Antwoord van Rolle
Thank you for the amazing review. We're delighted that you had a great experience. We're all about making the whole buying and selling of pre-loved electronics a quick, safe, and fun experience, so keep the good news Rolle-ing 🥌
Impeccable service from Rolle.io
Impeccable service from Rolle.io. Even though I called Marios three times in three days about the iPhone 15 Pro Max, he was always polite and reassuring—and in the end, everything was just as he described. Well done and thank you!
15 september 2025
Review zonder uitnodiging
Antwoord van Rolle
Thank you for the amazing review. We're delighted that you had a great experience. We're all about making the whole buying and selling of pre-loved electronics a quick, safe, and fun experience, so keep the good news Rolle-ing 🥌
Κάλεσα στην εξυπηρέτηση πελατών γιατί…
Κάλεσα στην εξυπηρέτηση πελατών γιατί ήθελα να αγοράσω ένα Apple watch. Ο Κ.Μαριος Ήτανε πάρα πολύ ευγενικός και εξυπηρετικός ρώτησε τις ανάγκες μου συζητήσαμε μαζί για το τι θέλω και με βοήθησε να καταλήξω Στην αγορά του ρολογιού. Παρέλαβα πάρα πολύ άμεσα είχα ενημερώση για την πορεία της αποστολής Το προϊόν που αγόρασα είναι ίδιο ακριβώς με την περιγραφή ούτε μια γρατσουνιά! Εύκολο στη χρήση!!
Θα σας προτιμούσα ξανά και ξανά ευχαριστώ για όλα
9 september 2025
Review zonder uitnodiging
Antwoord van Rolle
Thank you for the amazing review. We're delighted that you had a great experience. We're all about making the whole buying and selling of pre-loved electronics a quick, safe, and fun experience, so keep the good news Rolle-ing 🥌
First of all excellent customer service…
First of all excellent customer service got the product the same day I called and asked to go there and pick it they immediately responded and set up the order they came down for me to give me the phone very polite fast and overall customer service the product was perfect as well nothing more to say 10/10
4 december 2024
Antwoord van Rolle
Thank you for the amazing review. We're delighted that you had a great experience. We're all about making the whole buying and selling of pre-loved electronics a quick, safe, and fun experience, so keep the good news Rolle-ing 🥌
Το κινητό που αγόρασα είναι σε τέλεια κατάσταση
Το κινητό που αγόρασα είναι σε τέλεια κατάσταση και σε εξαιρετική τιμή!!!
3 september 2025
Review zonder uitnodiging
Antwoord van Rolle
Thank you for the amazing review. We're delighted that you had a great experience. We're all about making the whole buying and selling of pre-loved electronics a quick, safe, and fun experience, so keep the good news Rolle-ing 🥌
τελειοι γρηγοροι και υπερ εξυπηρετικοι
19 augustus 2025
Review zonder uitnodiging
Antwoord van Rolle
Thank you for the amazing review. We're delighted that you had a great experience. We're all about making the buying of pre-loved electronics a quick, safe, and fun experience, so keep the good news Rolle-ing 🥌
Excellent!
Όλα ήταν τέλεια ! Η επικοινωνία η ενημέρωση όλα καταπληκτικά , το κινητό είναι ακριβώς όπως έγραφε όλα υπέροχα
26 juni 2025
Antwoord van Rolle
Thank you for the amazing review. We're delighted that you had a great experience. We're all about making the buying of pre-loved electronics a quick, safe, and fun experience, so keep the good news Rolle-ing 🥌
Antwoord van Rolle
Thank you for the amazing review. We're delighted that you had a great experience. We're all about making the whole buying and selling of pre-loved electronics a quick, safe, and fun experience, so keep the good news Rolle-ing 🥌
Antwoord van Rolle
Thank you for the amazing review. We're delighted that you had a great experience. We're all about making the whole buying and selling of pre-loved electronics a quick, safe, and fun experience, so keep the good news Rolle-ing 🥌
Started Off Great… Now it sucks.
When this site first launched, I genuinely thought it was a game-changer. I saw some incredible deals early on and took a chance on buying my first device here – an iPhone 12. First-hand experience? Awesome. The delivery was lightning fast (1-2 days max), the condition was as advertised, and everything just felt smooth and trustworthy. I was seriously impressed. Back then, it felt like the team behind the platform actually cared.
I ended up selling that iPhone 12 on another app and came backk here to buy a new phone,the iPhone 13 Pro. That’s when everything started going south.
Despite the listing clearly stating the phone was in perfect condition (green icon), it showed up with visible scratches and a worn-out feel. It was obvious the device had seen some rough handling, and I suspect it was already physically compromised when it arrived. A few weeks later, it literally broke while sitting in my pocket. No drops, no impact just cracked from what I believe was pre-existing damage.
I contacted Rolle expecting a fair discussion, or at the very least, some accountability. Instead, they brushed it off immediately as “accidental damage” and shut down the conversation. No investigation. No responsibility. Just a lazy excuse and an empty promise of a coupon, which is an insult when you've spent that much on a “perfect” device.
And it doesn’t end there. Back in the day, you could at least sell your old devices on the platform although even then, they’d take a massive cut, making it almost impossible to actually get a fair price. Now? You can’t even do that. They’ve completely phased out person-to-person sales and turned the whole thing into an AI-powered marketplace.
The AI now controls everything – it “searches” for you, “finds” listings, “buys” for you – but in reality, it does a terrible job. It falsely advertises that it scans marketplaces all over the world, but all it actually pulls from are a few dozen listings from within Rolle’s own database. It's misleading, lazy, and borderline deceptive. For a system that boasts about global reach and advanced tech, the results are pathetic.
The entire platform has lost what made it special. It’s gone from a customer-friendly, fast, and reliable experience to a cold, corporate-feeling AI machine that offers bad value and zero support. It genuinely feels like they’re just milking customers now that they’ve grown, and customer experience is no longer a priority.
It’s disappointing to watch something that started off so promising turn into a frustrating, untrustworthy mess. One star and that's being generous.
Update after Rolle’s response:
Rolle’s reply here is misleading and downright insulting. The iPhone 13 Pro did not arrive cracked it broke on its own, in my pocket, with zero drops or impacts, just weeks after I bought it. That points to a pre-existing defect, not “accidental damage.”
I made this crystal clear in seven separate emails, and they dodged the point every single time. Now, in front of everyone reading this review they’ve once again dismissed the real issue and called it “accidental damage.” They are ignoring my actual experience in plain sight.
The “thank you” message they’re proudly quoting here was not gratitude it was me being polite while ending a dead-end conversation with a company that had already decided not to help. For them to parade that as proof I was satisfied is manipulative beyond belief. It’s PR spin not customer service.
My opinion hasn’t changed: Rolle ignored the real issue, took zero responsibility, and their platform has gone from trustworthy to corporate and self-serving.
4 mei 2025
Review zonder uitnodiging
Antwoord van Rolle
Hi Ze_Xilp,
Thank you for taking the time to review Rolle. Even though we couldn’t meet your expectations, your feedback shows that you care about our service!
You can reach our customer support team anytime via email or through the live chat available here: https://rolle.io/en-GR/content/support/buying . Our team responds quickly and works diligently to resolve issues, even when it requires extensive communication as in your case.
To sell your device, simply visit your Profile > Listings and click "Create a new Listing." This is the same straightforward process you've successfully used before.
Regarding Rolle's Condition Warranty: This guarantee ensures that the device you receive matches the condition described in the listing. If the device doesn't meet these standards upon arrival or during the warranty period, you're eligible for replacement, repair, or a full refund at no extra cost. However, the warranty doesn't cover normal wear and tear, previously listed defects, battery degradation, problems caused by third-party apps, user modifications, water damage, or accidents. For comprehensive protection against breakdowns or accidental damage, we recommend adding the NoOops extended warranty.
Your first email on May 2nd at 2:04pm regarding this device (https://rolle.io/en-GR/smartphones/apple/iphone-13-pro/L4K2LN45QV1) stated:
"Παρέλαβα το iPhone 13 Pro πριν περίπου ένα μήνα και μόλις παρατήρησα ότι το πίσω γυαλί είναι ραγισμένο. Δεν είμαι σίγουρος αν ήρθε έτσι ή αν έγινε κάποια στιγμή μετά, αλλά δεν το είχα προσέξει νωρίτερα. Ήθελα να ρωτήσω αν αυτό καλύπτεται από την εγγύηση κατάστασης."
However, the image you later provided shows damage that would be difficult to overlook:
https://drive.google.com/file/d/1egvyyYE_5ByfC2PZmRLS01Laon89GyTk/view?usp=sharing
As we've explained, our standard condition warranty doesn't cover cracks or damage from accidents. Despite this, we offered you a promotional discount code for another device (https://rolle.io/en-GR/smartphones/apple/iphone-13-pro/lvw268ezqly), which you appreciated in your May 19th message:
"Σας ευχαριστώ θερμά για τον χρόνο και την ευγένεια με την οποία αντιμετωπίσατε το αίτημά μου καθ' όλη τη διάρκεια της επικοινωνίας μας. Αν και η εξέλιξη της υπόθεσης με άφησε με ένα αίσθημα αδικίας, αναγνωρίζω ότι τηρήσατε με συνέπεια την πολιτική σας και εκτιμώ ιδιαίτερα τον επαγγελματισμό και τη στάση σας. σκοπεύω να προχωρήσω σε νέα αγορά. Θα σας ήμουν ευγνώμων αν μπορούσατε να εξετάσετε τη δυνατότητα παροχής ενός εκπτωτικού κουπονιού για την επόμενη αγορά μου, όπως αναφέρατε προηγουμένως. Συγγνώμη αν προκάλεσα οποιαδήποτε αναστάτωση, και εύχομαι καλή συνέχεια στο έργο σας"
We've done our best to meet your expectations and provide an excellent experience with Rolle. We're sorry you feel we fell short this time, but we look forward to serving you again in the future!
Εξαιρετική εμπειρία με τη Rolle
Έχω παραγγείλει 4 φορές από τη Rolle, και η εμπειρία μου ήταν πάντα εξαιρετική! Σωστή επικοινωνία και ενημέρωση, προσεγμένη συσκευασία και υπέροχη κατάσταση στα τηλέφωνα, δεν είχα κανένα πρόβλημα ποτέ! Οι καλύτεροι με διαφορά!
7 augustus 2025
Review zonder uitnodiging
Antwoord van Rolle
Thank you for the amazing review. We're delighted that you had a great experience. We're all about making the buying of pre-loved electronics a quick, safe, and fun experience, so keep the good news Rolle-ing 🥌
On first I was like this seems doggy…
On first I was like this seems doggy but after I have gone through the process it was
Perfect the experience the delivery all of it was super nice
26 juli 2025
Review zonder uitnodiging
Antwoord van Rolle
Thank you for the amazing review. We're delighted that you had a great experience. We're all about making the buying of pre-loved electronics a quick, safe, and fun experience, so keep the good news Rolle-ing 🥌
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