Rossmann Supply Group Inc Reviews 

Hot air station died, so being a fan I tried this ordering service. Big mistake.
During the ordering process the website glitched and the info was lost, however, my card was charged regardless.
After days of waiting of the item to ship, and getting a couple unhelpful responses, I’ve had to cancel it and go through another reliable company as the charge is still stuck on my card!!
Garbage service, don’t order anything from here if you need it.

Anyone who leaves this company a bad review nowadays is a bot. This company doesn't work since 2013.

I would put 0 stars if I could. Atrocious! Not only that they adjust your order as they fit a day after you place it (they don’t allocate the stock for you, so you won’t know what you’ll get till it’s there), they won’t update you if parcel is sent or not, but you’re not even guaranteed to get the core stuff! I ordered hair dyes and they were not the ones in in picture and description, but some kind of cheap polish knock offs in much smaller size than what’s supposed to be. Unfortunately it’s the only shop I can order from due to needing specific kind of nappies, but once it’s over I will never shop with them again, so angry!

Oh and also watch out if order is not cancelled as they have weirdest pay system ever!!!!

There was no tracking to my order and package came 3 days later than it should..

I bought some stuff on September 17. My card was charged immediately but the cart on the website wasn’t cleared. I did not receive any confirmation email and cannot tracking where is my order

Tiny order, i was just ordering some flux..
Got a wrong plunger, i went to website and emailed the guys.
20 minutes later, a new plunger is on its way(i live in Denmark)
World class service.

8-Nov-2013 13:23:08 PST they sent me confirmation of purchase. But three days later by going to the site I found that they just took the money and gave my order status "suspicious", without informing me. Then they switched to a cheaper shipping method, and now when the parcel is lost, they just don't respond to emails and do not want to return the money. I sent a few emails but never received a response.

I've made several small orders this year and they have all been great.
Parts are high quality and I save time by not having to RMA anything.
Thanks for the service.

Can't review on the product purchased because I haven't received it after a week since placing the order. The website was easy to navigate and gave clear instructions to make sure I was ordering the correct monitor for my laptop.

Update on the order status. Almost immediately after posting this review I got a full refund on my order. I din't know why, so I contacted them. They said the order was lost in shipping and the post office had no idea where it was. (I ordered priority mail so it could be tracked) They just refunded me and cancelled my order. I have no idea why they didn't ship out another monitor and take up the claim with the post office. I replied I still wanted the part and I didn't need a refund and to ship me another one. That was my 3rd communication back and forth with a company rep. After that email, I got a generic be back to you in 24-72 hours. Today is Monday, that was last Wed. I really don't understand their customer service, but I am not happy with their decision making. Was it really lost or never actually shipped? hmmm At least I got my money back and can spend it with someone else.

Ordered part on Nov. 20, My credit card was charged Nov. 23. Have not been emailed a shipping email or received part. Called Rossmanns and only get answering machine, no returned calls. 15 days and nothing!

The detail of the online video gave me great confidence, plus their desire to help over the phone made my MacBook Air LCD Screen replacement very easy! Plus their price for the LCD replacement screen is $60+ cheaper than the next higher priced screen on the Internet!

Excellent customer service both before and after I placed my order. Rossman made sure I ordered the right part, and then followed up to see if I needed any help installing it.

Prices for parts and shipping are reasonable and significantly less than purchasing "official parts" from the laptop brand name manufacturer. Rossman sent emails confirming my order and again when it was shipped. The entire process was very quick. My part was shipped within a day of placing my order and I had it the day after.

Installing was easy and the part fits and works perfectly. That "only use our official part" nonsense I got from my laptop vendor support was just that, nonsense. The old part and new part look identical.

Bottom line, I give these guys an A+. Hopefully I don't have to replace another laptop screen anytime soon, but if I do, Rossmann will be my go-to supplier. Thanks again!

The MacBook Pro screen was an exact match - flawless and I got it quick!!!

happy with the product. 2nd time shipping took little longer than first time.

Every time I do business with you guys I am never let down. Great Job. My Business succeeds having Rossmann Supply as one of my vendors.

I have purchased iPhone screens from Rossmann twice to replace broken screens. The first one was for a Verizon iPhone 4. The screen I received did not work. It just displayed a blank white screen when powered on. I contacted Rossmann, and after a lengthy discussion, was able to get them to send me a new one which worked fine. The second screen was for an AT&T iPhone 4. It was to replace a screen that I had installed in my daughter's iPhone. That screen (purchased from a third party via Amazon) had a bad pixel right out of the box. It later shattered from a low impact drop. A drop that should not have broken it. So I purchase another replacement screen, but went back to Rossmann to get it. The Rossmann screen arrived with about 3 days. It has no dead pixels, works perfectly and so far has held up to my daughter's use.

Couldn't understand why laptop batteries were anywhere from $15 to $130, or which battery to buy. Got speedy, understandable answer to this question from customer service. So I bought the battery from them. Came immediately, and was the correct battery.

This was my first experience in replacing a monitor in my laptop. The website was easy to navigate, order and quick delivery. The monitor was packed well and after a easy installation, I am back to brand new. Very happy with this straight forward, fast solution to get me back working.

I'll use them in the future for our business needs.

Rossmann supply really offers quality products at a good price. I am a repeat customer and I am always impressed with the items I receive.