Ross Watch Repairs Reviews 

Absolute fantastic five star service. My watch that I love is like the day I purchased it it's better then new thank you guys. can't wait to do Business with.
ROSS WATCH REPAIRS again very soon. Thank You from David Humphrey from north east of U.K

Great service, also they were able to fix a favourite watch that the original manufacturer said was unrepairable.

Prompt, courteous and effective service at a fair price. Battery renewal, reseal, and mini service within an hour of walking in without an appointment.

NO good for Timex watch repairs. Extremely disappointing, I eventually received a refund.
They do not have spare parts for Timex watches. I initially thought a new battery and a service was needed. Later I discovered a problem (or the major problem) was related to the day and date shown on the watch’s calendar. It often stopped at about 01:30 in the morning.
Do NOT expect this company to be able to fix Timex watches.

Excellent customer service and a quick turnaround in getting my watch back firstly to remove my dial and then to put i back on. Would recommend

If you value your watch at all DO NOT USE Ross Watch Repairs.

I took my watch to be repaired initially as it had stopped working. When I went to pick it up, the guy working on it was on a video call on his phone at the same time as he was carrying out the repair. When he was finished I saw that there was a crumb of bread or pastry under the glass! He'd obviously also been eating whilst fixing my watch.

I pointed this out, and I was told that the issue could be rectified but not immediately as he needed to 'ultrasonically clean the case', which was clearly not not true. All that was required was some attention to detail and for the crystal to be cleaned.

On making a complaint, I was told that they would remove the crumb and I was to be offered a measly 20% refund. Against my better judgement, I agreed, but when the watch was returned there was still a grease spot on the glass where the crumb had been.

At this point I complained again, but having lost all faith in RWR, I decided against taking them up on the offer of cleaning the glass.

Lastly, as another reviewer has pointed out, their guarantee of work supplied with repairs is not worth the paper it's written on. These guys are cowboys. Avoid if you value your watch.

I was at London Bridge Railway station, making my way to the underground, when I espied the small kiosk of Ross Watch Repairs. I was going to meet friends but that morning. I noticed that my Tag Heuer watch was skipping 4 seconds, the sign that a battery change was needed.
The small kiosk had everything required for a full watch service, including an ultrasonic deep cleaning bath and an ingenious glass lidded device that tests the watch for atmospheric pressure.
I asked how quickly could he do a battery swop and he said six and a half minutes, with a smile. I have watched a battery swop before and he was very knowledgeable, taking care to lubricate the silicone sealing ring, cleaning the watch back very carefully and reinstating it. Then tested the watch under the glass dome, which checks the seal is water tight, filled out a guarantee card and the whole transaction took less than 10 minutes and he never looked like he was rushing.
If you were to drop your watch off on your way to town and leave it, you should get a new looking watch on collection.
Just so you know, my battery swop, with 12 month warranty was under £60.
Honestly, that is a bargain.

"I am very pleased with the service provided by the company. My watch looks brand new, and I couldn't be happier with the results!"

Broke my watch ,then kept it for 8 months and finally sent back but not waterproof any longer ,so after being left without watch for best part of a year ,watch is now less functional than I originally sent for simple battery replacement

Polite and helpful on enquiry. Very competitive price for the minor job on a much loved and very valuable timepiece. Excellent work provided result which exceeded expectations.

Efficient and professional service

Brought my watch in for a battery replacement. Great service and very knowledgeable.

DO NOT USE:
Valuable items are returned damaged or missing parts. No defence beyond simple denial. Even in the face of near irrefutable evidence they would not countenance the clear probability they were at fault. Please DO NOT RISK leaving anything you value with these people. The operation has more than a whiff of fly-boy charlatanism. Chancers and opportunists with not one shred of obvious industry experience. DO NOT USE.

Informative ,really helpful and discussed what services they could offer.
Got a guarantee for the batteries.
Will go there again.
My old watch was polished and cleaned...looks like new again .thankyou

Brilliant service! I popped in on my way to work and by lunchtime they had sourced my perfect strap from a different branch (they had lots of gorgeous stock but I am particular), fit it beautifully, and had it ready for me to collect. Excellent communication and friendly staff. Highly recommend.

I have written a review in the past (months ago)
Ross watch repair damaged my Ebel sport watch and took no responsibility.
When I complained that the watch was not properly sealed after a battery replacement they took no responsibility and told me that my watch is vintage and never had been waterproofed( obviously only in my imagination for over 40 years)I have taken it to a different repair centre and my watch is repaired from the damage and waterproofed again. Now after 6 months they put a reply under my complaint to say bla bla bla and offer me a 20% discount on future service. The repair to the damage they caused did cost me few hundred pounds.
Please do not use them if you have a watch which is of sentimental value to you. They do not care and they will not communicate with you when things go wrong as they have no customer service. Just a few guys running this business with no sense of professionalism.

Can’t thank these guys enough! Simple bracelet clasp fix for them meant that I can wear my watch of almost 30 years again! Travelled from Surrey to the store at the Shard because no one could fix my watch around where I live. Communication was perfect and the cost means I wouldn’t recommend or use anyone else other than Ross Watch Repairs! Thanks so much!

Lovely experience in this shop. Owner was warm and friendly and added a couple of extra holes to my watch strap for no charge. Really nice customer service.

Speedy repairs, reasonable price and nice staff