Rotatech Products Reviews 

Helpful by keeping us informed of progress

I ordered 2 chains and they were delivered promptly and they look quality - unfortunately I ordered the wrong chains and called / emailed immediately. The customer services folks were excellent and explained the return process and I received replacement chains very quickly… excellent service! Thanks

Comprehensive range of good quality chain saw chains at a competitive price, ordered,paid, delivered as straight forward as that

Prompt service. Excellent easy web site. Great products and great prices.Packaging was sturdy.This was my first purchase and I am very satisfied.

Chains arrived earlier than initially informed. Spot on 👍

Great delivery and great quality products will be using on all my chainsaws in the future

Great Service sharpening my chipper blades used this company for many years very quick turn around blades look like new.

This is the first time I have ordered with this company.The chain I ordered was very well priced and the service on delivery was excellent.Will certainly order again in the future.Thank you.

Fair pricing and quick delivery. And they don’t use Evri to post so that would deserve an extra star.

I have used your products for several years, and I appreciate their quality. The reliability of your service is also part of your appeal - orders are processewd quickly and swiftly delivered.

Great company
first company I go to for bits
Quick delivery service
Highly recommended
100%

Great all round service. I would recommend. Thank you.

Absolutely fantastic customer services and delivery couldn’t ask anything else give these people 10 stars and more

Great service, really prompt turn-around

Easy to use website
Extremely prompt next day service
Tracking of package helpful

Awful company , looked for a chain for a saw online , wasn’t on there so called them , they said they have it but want £5.00 if I order over the phone or online cheaper , they messed up by not putting online then wanted me to pay through the nose .
Robbers

I've bought chainsaw blades and oil from Rotatech without issue.

I then decided to buy a woodchipper. That's when I found out that Rotatech consists of only three people, of whom only one seems to work each day.

The woodchipper isn't by Rotatech at all. It's Rato by Chongqing Rato Technology Co. Ltd. It's jointly branded Rato and Rotatech.

The chipper won't start. The manual is useless; it's just the usual Chinese nonsense.

I can't even find a battery on the chipper, and a virtually meaningless diagram in the so-called manual suggests an external battery, which isnt stated or shown on the Rotatech website. There's no apparent battery connection on the chipper.

The chipper is badly designed. It took some ingenuity to put oil in.

The Rotatech website states the maximum diameter of wood the machine is designed to take to be both 100mm and 80mm. The Chongqing manual states 150mm. I sent an email to Rotatech seeking clarification. No response.

I called several times and eventually spoke to the only man at Rotatech today, who hadn't a clue about the operation of the woodchipper and said I'd need to speak to the fellow I emailed earlier today who hadn't answered.

I'm very disappointed. I feel I've been hoodwinked.

I'll see what Rotatech has to say but I think a problem lays on the horizon for them.

This is just a micro company that imports Chinese products available to other companies and lazily rebrands them as Rotatech.

Regardless of how this machine ultimately performs, if I keep it, I won't be using Rotatech again; it hasn't the size or capacity to provide any customer service.

I'd avoid it if I were you.

UPDATE

I got the woodchipper running and almost immediately smoke started billowing from either the clutch or drive belt, or both. I don't know which without removing the cover.

I'm awaiting a call from Rotatech. I'm beyond annoyed.