Rothy's Reviews 

This company is terrible! Worst customer service ever!

I ordered shoes and it took more than triple the timeline to have the shoes shipped and then the shoes got stuck in customs. I e-mailed the company and although they acknowledged my first e-mail they never sent another pair or issued any refund. It has been over 3 months and they have stopped responding. This company is very unethical!

I own four pairs of Rothys and I love them all. They are so comfortable, cute and washable! The last pair I bought was a little big and that caused them to rub the back of my heal. I reported this to their customer service department and they sent me another smaller pair which felt great! So add good customer service to their list of accolades.

I ordered a pair of their viral mary janes when they came back into stock. They were shipped Sept. 3 and meant to be delivered in 5-7 business days. On Sept. 12, I contacted customer service about how tracking hadn’t updated or even left Canada for the US. I was basically told to wait and they gave me a DHL tracking link, different from the USPS one they provide on the shipping confirmation. On Sept. 25, the tracking number disappeared from DHL’s system. I contacted customer service and they told me they didn’t know any more information than me, the shoes were sold out and could not be pre-ordered, and I would not be reissued a new discount code after wasting mine on this order. The rep I spoke to seemed to not understand how to resolve the issue outside of issuing copy-and-paste “solutions.” I was frustrated by the lack of wanting to actually make things right, voiced this, and was met with attitude. Many other companies take missing packages very seriously and will contact the shipping company for the customer—Rothy’s does not care whether you actually get what you ordered.

After two pairs totaling about $300 — I threw them in the trash because as much as I did not want to admit (for a long time) they are not comfortable and give me blisters. Total rip off.

AND ROTHY'S JUST COUNTERACTED MY REVIEW ON HERE. HERE YOU GO ROTHYS:

1. I HAD THE LILAC POINT ONES
2. I HAD THE NAVY ONES ROUNDED TOE

THE NERVE OF ROTHY'S.

Don’t buy from this website! It is a scam. They send a wrong product - ugly fake sunglasses - and tell you the shoes are out of stock - all of them?! They won’t do a full refund because of the supposed cost of the wrong item. I hope to get my money back through my creditcard company.

I ordered A pair of Rothy’s on Aug 16. Today is Aug 25 and they never shipped. I was charged and they just never shipped them. No phone number for customer service. You have to do an email or live chat online. I struggled with that last night. It took forever and all they would agree to do is send another pair… If they do it this time. Never again for me.

I bought two pairs of Rothy’s pointy ballet shoes during my last trip to New York. They look deceitfully pretty but, unfortunately, they are very uncomfortable to wear. I’ve had mine for 3 months hoping they would mould more around my feet but it hasn’t happened and I am going to have to give them away.

They are made from synthetic yarn which has no give, so I develop blisters every time I wear them for longer than about 45 mins.
Also, this yarn has no breathability so when it gets warmer (and they seemed to be designed to be worn in warm seasons) Rothy’s get very unpleasantly sweaty.

Overall, feel very disappointed. It’s a lovely idea - to have a range of knitted casual shoes for everyday wear - but there is a long way to go in terms of technology of production of this idea. Perhaps investing in a great knitwear tech consultant would be a good idea as I’d really love to see this product improve

Yesterday I began the process of returning a pair of shoes I ordered that didn't work for me. The quality shoes is not my complaint. When I began the return process I was sent a QR code that directed me to a drop off location. I do not drive. I am disabled. I then I went to the chat feature and asked for a return label. I was told that the only way to return them was at a drop off. I asked why this was not made clear, if it was at all, at check out. I explained that I was disabled and didn't drive. The chat deteriorated from there. I was polite, but did say that Rothy's return policy was discriminatory. I was told that she was not being discriminatory she just didn't know I was disabled. I asked how and why she should know that unless I was asked to check a box on my order, which would obviously be discriminatory! She then asked if I had a friend or family member who could drop them off for me! I pointed out that this was no one's problem except ROTHY'S. I then asked for an address or mailing label. I was sent ANOTHER QR code telling me where I could drop them off. I asked for a manager. I was FINALLY, after at least a half hour of this back and forth sent a link so I could download a mailing label. This was the absolute worst customer service experience I have ever had. If this nutty drop off policy is for sustainability reasons, the logic is flawed. If everyone who needs to return shoes has to drive to a location and back again, it uses far more gas than a pick up that moves on to another delivery.

They advertise free shipping and returns but if you buy anything on sale, they would not allow you to return or exchange it and that’s a big problem when buying shoes online. Any manufacturer selling shoes online should allow their customers to exchange for a proper size at least. I’ve never heard of such policy as stores usually will allow at the minimum store credit.

After purchasing 15 (!) pairs of shoes from Rothy’s over the years and wearing them happily, I recently ordered a pair of sneakers in my usual women’s size that turned out to be much too wide and slightly too long. I had failed to notice that the shoes are sized for both men and women.
When I called the company to request an exception to the final sale return policy due to my misunderstanding, the customer service rep “Crystal” very rudely schooled me, pointing out that had I been paying attention, the information was on the website and I should have noticed the unisex sizing. Crystal’s only suggestion was to purchase inserts (from Rothy’s) to fill the gaps.
I get the feeling that no one in the C suite pays attention to any of these issues, or if they do, they don’t care. If instead of being rude and inflexible, an expression of understanding and offer of a coupon or small discount on a future purchase actually would have sent me away satisfied. But as I wrote in a futile follow up email, the cost of keeping me as a customer is now $89 plus tax.

I ordered a pair of sneakers for my granddaughter and paid $35 for rush (1-2 days) shipping. I ordered on a Monday morning and figured they would be here by Wednesday afternoon. No, they used two day shipping from FedEx and didn’t ship until Tuesday so they won’t be here until late Thursday - not in time for a birthday box which I’m mailing. When I reached out to customer service for a refund of my $35 I was told they don’t start counting the days until it’s shipped. What? Why is that not in the description of shipping services offered. 1 to 2 days means from my order day to me and I wouldn’t have paid the $35 if I’d known it started the day Rothy’s chose to ship.

Bought my first pair a year ago, and I love the shoes. Ordered 2 more pairs last night (after customer service hours) using the site's search function for Women with a filter for my size. I didn't realize the site had brought me to the Men's version of the shoe until I read it on the order confirmation. "Men's" (or Women's) is not in the title of the shoe on the site page, only on the order confirmation. Going back to the site and using the same Women/size filters, I was again brought to the Men's version of the shoe and then noticed "Also available for Women" is in small gray print 2 lines below the title...something I could only read on a laptop, not on my phone. I contacted customer service the next day, and they said they wouldn't change the order. I'll be unable to process a return because they're a final sale.
In reading other reviews, I've learned there are comparable shoes on Amazon for a fraction of the cost. My last pair of Rothy's will be a goodwill donation as Bezos wins yet another merchant skirmish.

Rothy's Netherland website is a scam! Don't order there! They send a crap product from AliExpress instead of your actual order, charge different amounts and hide their traces in shady emails. Scam, scam, scam! I am filing a credit card dispute to recover my money, hopefully it works out...

I ordered from Rothy's on May 1st and it is now May 13, I asked for shipment of 1-3 days, my order never came, fed ex has my order pending, I reached out to customer service and they told me one of the shoes has been out of stock for a while. Why exactly wasn't this out of stock item not updated on the website? any ways. they refunded that, and now I have 1 other pair of shoes, I reached out to Rothy's customer service again and they told me I am not able to receive a refund for the 2nd pair of shoes. they still haven't given me a proper update on this, I seem to be getting the run around. the customer agent I spoke to was a bit condescending. The company has no time frame whatsoever.

Worst sneakers I ever bought. Insole wore down in 3-4 months even with moderate use and customer service sent me a link to go buy a new one. Whats the point in buying an expensive pair of shoes if they won’t last even for few months

I like these shoes! They are comfy and fit well!

I love rothys flats, however their scuffs have been a big disappointment. After only 4 months of wear my toe has worn a hole in the top of my scuff. The company will not replace. I would think the durability of the upper would be better especially since the shoe is so expensive.

Have purchased some shoes & I was pleased with the comfort & size but when I went on the website to find another pair in different colors they were no longer available & couldn't even locate the animal print pointed flats that were listed less than 2 months ago.thankfully Amazon carried a similar style by sketcher & was so much less costly....Hopefully Rothy will realize that
people want their shoe but they make it so hard to find & purchase

Customer service is awful. While I have been a loyal Rothy's customer for many years, there have been too many negative experiences with customer service that have me thinking that maybe it's time to stop supporting this brand which clearly doesn't value loyalty. For context, I own about 15 pairs of shoes, as well as 3 of their bags.

One time I bought a pair of shoes that was an extremely popular style/color and was selling out quickly. I was excited to have snagged a pair, but I noticed a week later that I was no longer receiving updates on my order. I had to reach out to them, when they basically said, "Oh yeah, this shoe was actually sold out when we sold it to you, so I guess we'll just cancel your order." If I hadn't said anything, my money would have still been tied up with no shoes to show for it. And I lost out on opportunities to buy this style on ebay/poshmark because I had mistakenly assumed I had a pair coming from Rothy's. By the time this was figured out, they were long gone from the other sites.

Another time, I was trying to exchange for a different style that was the exact same price. I was not allowed to simply have the new pair sent out at the time of the exchange. Apparently you can only do that if you are exchanging the same pair for a different size. I had to send the first pair back as a return, then wait for them to finish processing the return, then order the new pair as a brand-new order. This delay was extremely unnecessary, and I missed out on having the shoes for the event I was purchasing them for.

Most recently, I was trying to use a store credit I had earned by referring customers to Rothy's. This is something that takes work - you need to promote the brand to people and convince them to place a full-price first order. I went to purchase a pair of shoes that was Final Sale, and it said that no discounts or coupons could be used. By this I assumed that they were referring to the discounts/coupons they send out every few months to VIPs, or to new-customer discounts, etc. Not credits I earned through my work promoting the brand. But when I went to use these credits I earned, I was told that they don't apply to Final Sale shoes either. What? I earned these credits...they were not a free coupon or discount handed to me!

All of this has added up to a really disappointing journey with Rothy's and shows how little regard they have for loyal customers.