Roum & Co. Reviews 21

I adore Roum! I bought my sister’s 30th birthday heirloom from here with the intention of her passing it down. Her engagement ring is a perfect match and she was thrilled to receive them. I will purchase my mother’s Mother’s Day gift from here and my aunt’s 60th Birthday gift too. I’m also planning on purchasing myself the of pear studs that I have had my heart set on for forever and I finally found a place that has them at a moderate price point and impeccable quality. Amazing client services and fast shipping. Thank you Roum for everything!

I've given Roum pieces for three different occasions now - my sister's promotion, my best friend's birthday, and my daughter's sweet sixteen - and each time, the reaction has been pure joy. The presentation is impeccable (that midnight blue box is almost as beautiful as what's inside), and the variety means I can find something perfect for any personality. My sister loves bold statement pieces, so she got the chandelier earrings. My daughter preferred delicate elegance, so she got the simple solitaire pendant. Every recipient has told me it's their favorite piece of jewelry. Roum makes me look like the most thoughtful gift-giver ever!

Roum Jewelry impressed me with their quality and service. I purchased a bracelet, and it exceeded my expectations. The piece is elegant, durable, and beautifully crafted. The packaging was thoughtful, and the shipping was quick. Customer service was friendly and responsive. I will definitely buy from Roum again.

Evaluating jewelry for insurance and estate purposes daily, I can predict which contemporary pieces will maintain value over decades. Roum's construction methods and material quality suggest these pieces will age gracefully and retain both beauty and structural integrity long-term.

This was my first major jewelry purchase for MYSELF, not a gift from someone else, and honestly? Best decision ever. After my divorce, I decided I deserved to sparkle without waiting for someone else to make it happen. The rose gold and diamond ring I chose feels like a promise to myself - a reminder that I'm worthy of beautiful things. Every time I see it on my finger, I remember that self-love isn't selfish, it's necessary. Roum helped me celebrate my independence in the most gorgeous way possible.

I love their jewelry and wear it almost everyday. I have made 4 orders from them so far and have enjoyed everything I have gotten from them. Great quality!!!

Lots of bang for the buck ! Sparkle galore for a very reasonable price … gift these easily at this price and be the real hero ! Great Qualify fast shipping !

Excellent and very fair customer service - delightful interactions when I worried about the holiday gift deadline (received with a few days to spare, as initially promised) and with a small error. The customer service alone would be enough to recommend them! Their products were lovely, enjoyed by the gift recipients and myself.

I placed an order on Dec 14th and received on the 23rd. My order was the 1 carat emerald cut diamond earrings, pearl earrings and the paper clip necklace came free with purchase. My wife and mom love their gifts. The earrings are beautiful and the necklace is pretty too. Might shop again in the future. I definitely recommend Roum & Co.

I'm following up on my previous experience seen below. I was, contacted by Roum today with this offer. Absolutely the right thing to do...
"Since this package is going to deliver after Christmas, we apologize for the delay and would like to make it up to you.

As a gesture of our commitment to quality assurance, we’ll proceed with a full refund and you keep all the items, even though Holiday period sales are not returnable.

We would also like to send you a new order of any style of your choice below $200 and it will be shipped free of cost with free shipping.

I hope this resolution works for you. This is a VIP level engagement and we would work with in the parameters of a non-disclosure and a removal of the review"

I ordered earrings on December 8th as a Christmas gift. Still have not arrived and will not before Christmas. This is embarrassing. To give a gift of a screen shot is not okay. 😒

I've ordered from Roum several times without issue until my most recent purchase. One pair of earrings (the St Tropez hoops) did not quite match what was pictured online. Customer service replied very quickly on a weekend and they offered a free replacement of my choice for the earrings without requiring a return of the original item. This was the easiest and most pleasant customer service experience I've had in memory and I will happily continue ordering from Roum for as long as they keep offering new collections.

They go above and beyond to help if there are any concerns or questions. The customer service was splendid. And I love love love their pieces. Each piece is carefully curated and made really well. I have ordered several pieces from Roum and have loved every single one of them.

I wrote a review for this company when it was under different management and I was unable to reach customer service for a refund. The company has since reached out to me to right the situation and I am happy with the service and results I have received.

Loving the really nice diamond earrings!! Shiny bright diamonds and a comfortable secure back. I have not taken them off since I got them

I had never heard of this company before, but I took a chance and ordered a pair of earrings. I had an issue with one of them and reached out to customer service. They were very responsive and provided a quick resolution.
I would not hesitate to order from this company again in the future. The earrings are really beautiful.

I recently purchased the Valencia Diamond Drop Earrings from Roum — they are beautiful, elegant, high quality, and very well made. Unfortunately, they did not fit my earlobe as I had hoped.

What truly stood out and impressed me was Roum’s customer service: responsive, fair, and generous. They resolved the issue quickly with a full refund and a gift card. I truly appreciate their professionalism and would be happy to buy from them again.
Denise

Great customer service. I lost an earring and they gave me a discount to replace it.

Roum has elegant, timeless jewellery and the latest purchase of a necklace for one of my daughters for Christmas I know she will love. From purchasing online to delivery at my front door was hassle free and swift. Very happy customer.

I bought a pair of diamond earrings on their website and took them to a local jeweler who told me they were not diamonds. One back was platinum and the other one was 14k. But they were definitely not diamonds so don't think these are real.

Horrible customer service experience! They advertised a promotion and did not deliver on their promise. I ordered a necklace and earrings, which were over $150. The promotion was that they would include a paperclip necklace if the customer spent more than $150. I received the necklace and the earrings as well as an empty packet without the paperclip necklace.
I attempted to contact Roum via their website twice as well as via Instagram, and they have not responded.
Horrible experience!