Better Garden Reviews 

203
TrustScore 1 uit 5

1,2

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Beoordeeld met 1 van de 5 sterren

I paid $149 for 3 on 1 mower, exactly 1 month ago. It took 3 times longer then they promised even that after many follow ups. Mower isn't what they promised it isn't working at all. They said... Toon meer

Beoordeeld met 1 van de 5 sterren

Don't buy off them they are big scam,spent over $100, received nothing, telling me it has been delivered and it hasn't I have cameras all around,now they know that they don't answer my emails,why are... Toon meer

Beoordeeld met 1 van de 5 sterren

Horrible customer service. They don't even sign the email with the person's name. I placed my order nearly a month ago. Over a week ago, they said the product had been shipped, but I still haven't rec... Toon meer

Beoordeeld met 1 van de 5 sterren

We bought this hose which is clearly advertised as “UNBREAKABLE” for our elderly mother and within 5 months it had split in 3 places. Dealing with them is difficult and they refused a refund or repl... Toon meer

Bedrijfsgegevens

  1. Tuincentrum

Geschreven door het bedrijf

We are dedicated to offer premium patio furniture at affordable prices for all types of outdoor living. This is the new website for the former www.royal-garden.co.uk website.


Contactgegevens

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Zeer slecht

TrustScore 1 uit 5

203 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Alle reviews

(203)

29 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 4 van de 5 sterren

Service/delivery excellent

Service/delivery excellent. Product great. The only slight negative is the quality of the cushions. We have another identical set bought 10+ years ago, which incidentally is still as good as new, but the cushions on the new set have definitely been down graded. Not nearly so good - cost cutting at work here! In my opinion, it would be better to charge a bit more and have the better quality. Otherwise, perfect, especially the driver who delivered it ... service with a smile, despite having been on the road since the early hours of the morning. I hope he is well remunerated!

24 augustus 2021
Beoordeeld met 5 van de 5 sterren

We had purchased your garden furniture…

We had purchased your garden furniture via Robert Dyas but were having trouble finding cushions. I then looked on line and found you. So ordered them from you direct and are very pleased with them. Thank you.

20 augustus 2021
Beoordeeld met 4 van de 5 sterren

Good customer service.

I ordered six cushions - two of which were slightly soiled, and may have been returned at some stage or ex-display. I raised this with the company, and they immediately offered a full refund for the two cushions, which I accepted. They also despatched the order in good time. Overall, I am very pleased with the cushions, and with the service I received.

10 augustus 2021
Beoordeeld met 5 van de 5 sterren

Great service all round!

Great service before my delivery and a great product when it arrived. Was adding to another table set I’d bought over 10 years ago. That one is still going strong so I hope the new one is as good!

28 juli 2021
Beoordeeld met 5 van de 5 sterren

Buying furniture

We bought some furniture some years ago they have been out in all weathers never rusted etc so when we needed more we looked at the emblem and ordered more so comfy never had chairs like them would av liked to test the other products liked another but was double the price

13 juli 2021
Beoordeeld met 5 van de 5 sterren

When we ordered our gazebo

When we ordered our gazebo, we was told it wasn’t in stock until a certain date. Well it arrived in stock a week or more earlier than expected and we had it delivered before the date it was meant to be in stock.

The communication and service we have had is well above the rest.

The quality of the gazebo is excellent, well made and very sturdy. I will shop here again when looking for some more stuff for the garden.

12 juli 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Garden furniture

Very pleased with garden furniture I purchased from you. Arrived on day and time as stated and by a very nice gentleman, couldn’t have been more helpful. Paid more than I had planned but everything looks well made and dependable.

23 juni 2021
Beoordeeld met 1 van de 5 sterren

Asked to rate them even though my…

Asked to rate them even though my chairs have still not been delivered and they are unable to tell me when. Seriously?

23 juni 2021
Logo Better Garden

Antwoord van Better Garden

Hi,
Apologize that message is sent out automatically.
I believe I spoke to you on Monday, just so you are aware we use a small 3rd party carrier and all orders are contacted to place a booking at the first opportunity.
I understand they have left you a Voicemail message, but please give us a call if you haven’t heard anything. We are monitoring your order closely.
Please note all 1 star reviews are damaging and we try our best to please all customers.
Thanks for taking my call and your time. Happy to say the items were delivered in good condition and we hope you have many years of good use out of your furniture set.
Regards Royal Garden.

Beoordeeld met 3 van de 5 sterren

only marked as such because you are…

only marked as such because you are asking me how you did but I have yet to received the goods. The service up to this point has been acceptable .

18 juni 2021
Logo Better Garden

Antwoord van Better Garden

Hi,

Apologies for this, the Trustpilot reviews are sent automatically regardless of when the delivery has been dispatched. I have flagged your order with our 3rd party logistics team.

Regards Royal Garden.

Beoordeeld met 3 van de 5 sterren

I was not notified of when delivery was…

I was not notified of when delivery was going to be due as I was promised.

Fortunately I was home when the item was delivered, but equally I could have been away on holiday which would have caused complications regarding the delivery

The product's good, but I was lead to believe it was going to be a Royal Garden Set to match one I already have but it although it looks similar it appears to be manufactured with a different brand

11 juni 2021
Beoordeeld met 4 van de 5 sterren

Entry time is unclear

Simple enough website to manoeuvre but entry time is unclear - is this to the grounds or specifically for the house? Bear in mind they tell you AFTERWORDS that you need to arrive 30 minutes before the chosen time to get from car park to house

21 mei 2021
Beoordeeld met 5 van de 5 sterren

Excellent service

Thank you for prompt delivery.Good service all round web site easy to use.
Looking good only wish the weather was better so we could sit outside.We already have a 4 seater Savoy set so we were very pleased to be able to match this set with our existing set.

17 mei 2021
Beoordeeld met 4 van de 5 sterren

I am very happy with my chair cushions

I am very happy with my chair cushions, they fit perfectly and were well packaged.
The only improvement I would suggest to the delivery process is an indication of lead times on the final receipt. Apparently it is on the website, but I missed it, so a reminder on the receipt would give some clarity

11 mei 2021

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