Royalslots Reviews 

I'd give a zero. No way of withdrawing but happy to keep taking deposits. Scam

Owe me £140 and don’t get how this company is allowed to trade. Needs closing down now.

Complete con artists just wasted 500 pounds without a scatter on big bass or fishing pots.dont know how they get away with this..

If could have done a minus 100 would have. Shocking site to be avoided at all costs. Need to donate an organ to get a penny back. The racing industry is under all sorts of scrutiny while these gangsters are legally robbing the public. Disgusting and time the gambling commission got off their high horse and did something about it. Royal spins my sweet Fanny aunt. Best advice, whatever you were planning to deposit... Put in safe recepetacle and set fire to it and enjoy the heat. Best value you will get for any involvement from this site.

#Royal slots customer care 98325.2942..any information contact now#~Royal slots customer care 98325.2942..any information contact now#~Royal slots customer care 98325.2942..any information contact now#~Royal slots customer care 98325.2942..any information contact now#~~

Absolutely disgusting site please don't waste your money I really don't know they are getting away with the service they provide

In January I requested my withdrawal days and days went by and my money was Still not in my account, so I mailed the support team and they said my account was under review, my reply was well why didn’t you want all these details when you were taking my money? They said it was their gaming policy to get my income information. First wanting my bank statements then my business account statements then asking who these people were that were paying into my account, clearly being self employed it’s my customers paying for my work that I carry out for them. Trying to withdraw this money from my account since earlie January, it’s now 24/03/2022 and just had an email saying they are closing down the accounts so I need to log in to withdraw my funds which I can’t do because they have temporarily blocked my account and emailed them twice now begging them to open my account so that I can withdraw my funds before they close the accounts down completely as I will not be able to get my money , absolutely heart breaking it is knowing a company will easily take your deposits but then hold back all excuses in the world to withdraw my money. If I seen all these reviews before I would not have opened the account. £5,000 I have in the account that they are holding back. It’s a lot of bloody money. I’m giving them till 28-03-22 to pay my money back into my account or at least let me log in to click on withdraw my funds otherwise I will have no option but go to the police and inform trading standards. Absolutely disgraceful this is.

Unfortunately I have just discovered this page 😐
Am experiencing the same problem with withdrawal,
although extremely uncomfortable with their new security verification system that requests energy supplier & Password 😳😳😳😳
Pretty sure this casino is absolutely a scam & will not be wasting time or money on legal fees , 2 min video on social media should hurt these Scummers 🤬

Please avoid at all costs, they are happy to take your money but are very reluctant in paying it back. Perhaps they would have more positive reviews and more players if they were more customer focussed rather than keeping your money for as long as they can and in my case not paying back at all. It’s pretty much a scam to be honest.

Deposited over £10,000 with this company. First withdrawal over £1000 and I had to verify who I was bank accounts etc. which I did. I then deposited more. Played again. Won over £7000. Processed withdrawals. Then proceeded to spend around £2-3000. Then I couldn’t deposit anymore and requested source of wealth.

My withdrawals have been pending since the 7th December now. 14 days later still pending and still being fobbed off from customer services.

They have all the documents they need. Happy to respond straight away if a document doesn’t meet their requirements. But will happily take over 10 days to waste time and time excuses.

Will keep updated on how long this takes.

To confirm this withdrawal was put through on the 7th December. After this source of wealth was then requested on the 8th. We are now on the 21st December.

Please, please do not play here. Took £10,000 in deposits from me happily but as soon as I try to withdraw £8,000 I've had nothing but false promises and stalling. Sent a ridiculous number of documents including 3 months unredacted bank statement and I've heard nothing back apart from promises from support someone will contact me, and nobody ever does.

Raised a complaint through Resolver and will take them to court if I have to.

Update 06/12/21 - No sign of the money and every contact with them results in being fobbed off.

Updated 13/12/21 - They've declined my withdrawals for no reason and have emailed me to say my account is still under review. UKGC state over 3 weeks is far too long for a basic review and they need to sort this ASAP.

Update 17/12/21 - They've finally paid out but account is still under review. What a bunch of jokers, absolutely no transparency from them. Please do not use. 4 weeks to receive the money I was owed.

This casino is trash. Just avoid it. Limited selection of games, and quite clearly a casino that does its best to stall payouts.
It's sad.
Do not waste your time and money here

Absolutely terrible casino. Deposited a lot of money with my bank card & went to make my first withdrawal. What a nightmare. Provided all documentation required for withdrawal & now they want more. I have had winning in my account for over a week & now they want 3 months bank statements although I have only been a member for a few weeks. This is to determine if I cancafford to gamble. Maybe they should have asked this when I was depositing a fortune. What difference does it make. The money is won. Can’t describe how angry I am.

They got some nice games and the site looks nice, but you just cannot win here.

Be very careful with this lot. Will happily take deposits but their customer service is awful, unresponsive and joust won’t engage with you. It took them a month after constant chasing to tell me documents were in the wrong format. Having sent them in it took a further 3 weeks to get my money.

The one positive is that withdrawals once approved are almost instantaneous but I would be very very wary and won’t play on this site again.

What an absolute runaround this casino is.... I have been trying to withdrawal my winnings of $1000.00 for 12 days now only for my documents to be rejected yet again. They requested a bank statement to prove that I am the account holder. So I went to my bank and got them to print off a current statement and I also have them stamp the pages with their bank stamp and that was REJECTED. So I took a screen shot of my online banking and that was REJECTED. I then downloaded my documents off of the BMO Bank site and sent them in and yup u guessed it REJECTED. they said it's because they don't do screen shots, and then it was cause it wasn't in pdf format and now I'm not sure what the reason will be next. I am no expert when it comes to computers and I don't know the difference between a pdf or a jpg or whatever else but I do know that all the information they requested has been sent and any one could see clearly that I am the account holder. How come when I wanted to give them money it took 30 seconds for them to accept my payment but weeks for them to process payment back. I have never had this much trouble with n e other casino and I would highly recommend staying far far away from these clowns!!#

Avoit at all costs! Seem decent to begin but very suspicious operations... I had won 28 quid on reel King yet as I went onto another slot these winnings disappeared. After 3 days still jo winnings and magically came about after I complained.

Customers service is laughable as I was first told I was a liar as no winning reel King screen number was found. It was eventually found and I queried about Where's my compensation about the horrendous service, to be called a liar and had to chase it myself. This was 8 weeks ago and is still under investigation. Sorry I correct that it has been resolved and what they offered was my stake ie 80p.......laughable and summed up these people can't be legit. Also queried every week if I could get a telephone call.... I'm still waiting even after I provided my number.... Scumbags

About a week I have a decision That's part of their justification "We have now completed the review of your account and based on the information we have on file, the verification you have completed and the documentation sent in we have made the decision to refund your deposits and remove winnings from your account. We also feel that it is in your best interest to enforce an Operator Enforced Exclusion for 5 years."
Laugh me wants now , thieves fraudsters?! That's not enough!
Stinks of deufradation money, I report this to a government agency for organised crime, too many people the same thing happened.

I joined Royalslots in December, I was making regularer wins and withdrawing.
One day after some awful luck I deposited £800 into my account which they took no questions asked, as soon I was won £1500, I then had restrictions on my account.

In order to lift these I needed to show documents, of address, utility bills and a valid passport. My Passport expired in September to which I needed to go and renew one just to lift these restrictions. After a month of waiting the restrictions still werent lifted, but all the check marks had been forfilled.

Now they claim my account is frozen as I used a new bankcard to withdraw the funds. I explained the bank card is from the same bank account but the details are new as my last card expired while I was waiting for the passport. So now I'm battling with them once again with by far one of the most unhelpful, frusting customer supports I've ever dealt with.

I've sent my bank statements about 7 times now, scanned from a pc, photo taken from my mobile and a digital camera and every time without fail these are rejected, the same excuses, " These images are cropped ", I sent a photo of the whole document uncropped/zoomed in, that wasn't blurry and I got a retarted reply " when we zoom in the image is too blurry ".

So once I sent a scanned document thinking they can't turn this down, they do just that and claim " they don't accept scanned documents ". So basically, they can take you're F***ing money, as soon as you start winning, that's when they make it impossible to claim anything. F*** royalslots and F*** the customer service.

Absolutely disgusting I won £10,000 and it’s still not been paid out after 5 weeks they keep saying my account is being reviewed and have closed my account down and I can only contact them through email if they can be bothered to reply