The Runners.ae team represents among the highest levels of customer service I have experienced.. I really appreciate all the efforts Mr.Ishaq made to resolve my signing-in ordering issues. And after t... Toon meer
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Lees wat reviewers zeggen
1. Good offers to choose from 2. Prompt delivery 3. Clear updates 4. Wanted to exchange for a bigger size. Ms. Mani was so helpful with clear directions and options; Door delivery or visit the sho... Toon meer
Bedrijf heeft geantwoord
I ordered trail runners online for my son as a Christmas gift. They arrived the next day which was awsome, but wrong size. ( He has UK size 14 feet) His size was sold out, but Mani from Runners Outle... Toon meer
Bedrijf heeft geantwoord
Order 3 pairs online and was traveling in 48 hours. Mani and her team were so accommodating and helped me get my hands on all three pairs in under 24 hours. She also recommended I try out the other pa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
## OUR STORY More than two decades ago, we opened the doors to our first retail store in Dubai, bringing together sporting goods and equipment from some of the world’s leading brands. Over the years, our passion for sport led us to discover something special about running. It is one of the most accessible sports in the world. You don’t need a team, a court, or expensive equipment to get started. All you need is a pair of running shoes, the right gear, and the desire to take that first step. That passion became the foundation of **Runner’s** — stores created specifically for people who run. Today, we believe that **if you run, you’re a runner.** It doesn’t matter whether you run 100 metres or 100 kilometres. Whether you are stepping out for your very first run, building towards your next personal best, or competing at the highest level — you are part of the running community. And wherever you are on your journey, **we’re here to help you go further.** From finding the right shoes and gear to understanding what works best for your feet and your running goals, our aim is simple: **to make every run a better one.** ## OUR MISSION ### **Are you running in the right shoes?** Finding the right running shoe is about more than choosing a brand or a style. **It starts with understanding you.** At **Runner’s UAE**, our team is here to help you find footwear that suits your feet, your running needs, and your goals. We look at factors such as your foot shape, arch type, comfort preferences, and how you run to help guide you towards the right footwear — whether you have **flat feet, neutral feet, or high arches**. Because there is no single shoe that is right for every runner. **The right shoe is the one that works for you.** Whether you’re buying your first pair of running shoes or looking for your next performance shoe, our team is here to help you make a confident choice. ### **Run your way. We’ll help you find the right way to run.**
Contactgegevens
Verenigde Arabische Emiraten
- 042500990
- info@runners.ae
- runners.ae
4,3
Uitstekend
366 reviews
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Heeft 83% van zijn negatieve reviews beantwoord
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Antwoord van Runner's Sports
Hi Harsha Thank you for the wonderful feedback. We’re glad you loved the quality and fast delivery. We look forward to serving you again soon.
Runner's
Had a great experience shopping as Xeesh Rana GYM FREAK
Had a great experience shopping as always, ordering, delivering, Returns all managed professionally and always receiving high quality products.
31 december 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Thank you! Xeesh“Thank you for your order and your kind words! We’re really glad to hear you always have a great experience with us. Your support means a lot, and we look forward to serving you again soon.”
Runner's
Really amazing customer service
I ordered trail runners online for my son as a Christmas gift. They arrived the next day which was awsome, but wrong size. ( He has UK size 14 feet) His size was sold out, but Mani from Runners Outlet Mall, went out of her way to find a suitable replacement, in the correct width and size, which was at Mirdiff City Center. Even there, the service was outstanding by Brian and Jjhita. We are very impressed with the amazing customer service from everyone we dealt with!
26 december 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Hi Cindy, thank you for choosing Runner's and for your order. “Your kind words truly mean a lot. We’re so glad we could help you find the right pair for your son, and Mani, Brian, and Jjhita will be thrilled to hear this. We deeply appreciate your support and look forward to serving you again in the future.”
Runner's
Great experience.
This is my third time to purchase in runner's sports and the last was online, but unfortunately, it was refunded due to some stock error. I have received a gift card which I can use again to purchase online or in store. I called the customer care for assistance, and I was assisted immediately. I was very satisfied with the support given. The staff in the store and the customer service were well communicated.
26 december 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Hi Arjay Thank you so much for sharing your experience!
We’re really glad our team could support you quickly and make things right after the stock issue. It’s great to hear that both our store staff and customer care team communicated well and helped you smoothly through the process. We truly appreciate your loyalty and look forward to serving you again soon!
Regards
Runner's
Very kind and efficient customer…
Very kind and efficient customer service, problem solved immediately, as a customer I can't ask for anything more!
22 december 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Hi Carlo - thank you for your order and choosing Runner's with this lovely feedback. We’re really happy we could sort things out quickly for you — it means a lot to know you had a smooth experience with us.”
Regards
Runner's
help me to find what I want
help me to find what I want , easy & helpful i’m happy to this experience just 1 call and I get what i want ☻
22 december 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Hi Zvsz thank you for wonderful appreciation we are so glad to hear about your positive experience with us and you got exactly what you needed. Here’s to even better moments ahead.” Runner's
Satisfied
The product arrived after 2-3 days. Product was in good condition and I am satisfied with my purchase.
27 november 2025
Excellent customer service
1. Good offers to choose from
2. Prompt delivery
3. Clear updates
4. Wanted to exchange for a bigger size. Ms. Mani was so helpful with clear directions and options; Door delivery or visit the showroom. I chose the latter Enrico at the showroom was already expecting me. Exchange done in few minutes.
Handling an issue professionally is a hallmark of excellent customer service.
15 november 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Hi, Jathin, thank you for choosing Runner’s and for your kind words of appreciation. Your feedback motivates us and prompts us to keep improving and provide best experience for our customers.
Regards
Runner's
They are very helpful with quick answer…
They are very helpful with quick answer by WhatsApp many thanks for every things
11 november 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Hi Alya thank you! Your feedback means a lot to us and motivates our team to keep delivering excellent service. Thanks again for choosing us!
Misleading Customer's
Order booked online, no feedback and after followup get to know there is no stock hence will need ro process refund or order another product based o a voucher refund.
Then with a broken heart and doubt a customer gets into the process of getting a refund and waits for the money to hit back into the account.
Best part after this also the product continues to remain online for days and appears in the search..
Clear example of a conpany misleading the customer and making them loose on other deals available in the market.
To top it complete waste of time, effort energy, loss of faith in brand and doubt on online purchase process..
Rgds
0551235353
27 oktober 2025
Antwoord van Runner's Sports
Hello Navneet
Thank you for placing an order with Runner's . We sincerely apologize for the inconvenience you've experienced with your recent order. We completely understand how disappointing it can be to place an order with excitement, only to find out later that the item is out of stock. This is certainly not the experience we strive to provide for our valued customers.
Currently, we are offering ON shoes at a special sale price for the first time, and due to the overwhelming demand, some orders were impacted before our inventory could sync in real time. Please rest assured that we are actively working to ensure that our listings reflect availability more accurately and in a timely manner.
Regarding your refund, we want to assure you that it has been processed immediately from our end. However, please note that depending on your bank, it may take 5–10 working days for the funds to reflect in your account. We appreciate your patience during this time.
Yes, the item still appears online despite being sold out. This is because other sizes available in the product .
We genuinely value your feedback, as it supports in helping us create a better and more transparent shopping experience. We are committed to earning back your trust and ensuring that your future experiences with Runner's are nothing short of excellent.
If you have any further questions or concerns, please do not hesitate to reach out. Thank you for your understanding, and we look forward to serving you better in the future.
Regards
Runner's
Antwoord van Runner's Sports
Dear Arif,
Thank you for your kind words! We are truly delighted to hear that we were able to provide you with a great experience.
Your satisfaction is our top priority, and we look forward to serving you with the same dedication and care in the future.
Regards
Runner's
Quiqup delayed my order claiming the…
Quiqup delayed my order claiming the order missing address details although my order was containing 3 items two was delivered by aramix without any issues but quiqup because they
28 oktober 2025
Antwoord van Runner's Sports
Hi Mohamed,
Thank you for your order and for taking the time to share your feedback. We truly appreciate it. Your comments will be shared with our courier partner to help improve their service. Please accept our sincere apologies on their behalf for any inconvenience caused during the delivery process. Regards
Runner's
Website was easy to use
Website was easy to use, feedback on delivery status was prompt
27 oktober 2025
Antwoord van Runner's Sports
Hi Kevin, thank you for your order. Your feedback means a lot to us, and we’re glad we could make your experience smooth and hassle-free. If there's anything else we can assist you with, we're always here to help!
Everything is excellent their products
Everything is excellent their products, staff, online website and shops branches.
27 oktober 2025
Antwoord van Runner's Sports
Thank you so much, Yaser!
Your kind words truly lifted our spirits. We're grateful for your support and can't wait to keep serving you with the same care and passion.
— Team Runner's 🏃♂️
Jackwolfskin wintr jacket for a great price
I purchased a Jackwolfskin winter jacket. I checked the prices elsewhere and found out that Runner's offered the biggest discount. The delivery was very quick in Dubai (got in 2 days)
26 oktober 2025
Antwoord van Runner's Sports
Thank you, Arunjith, for choosing Runner’s!
We’re delighted you found the best deal with us and received your order quickly. It’s always our goal to make your shopping experience smooth and rewarding.
Looking forward to delivering the same great service again soon.
Great Service & turnaround times!
Great Service & turnaround times!! Super Happy, will definitely be a returning customer, with referrals - Thank you!
7 oktober 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Thank you, Sade!
We truly appreciate your encouraging feedback. We're committed to maintaining the same level of consistency and care in assisting you in the future.
Scammers * liars
Scammers * liars ! After placing order and deducted my money i called several times asking when will my order he shipped they told me we dont have your size so if i didn’t call 10 times i wouldn’t know that then refused to refund my money until several i called and placed a complaint through ded
26 september 2025
Antwoord van Runner's Sports
Hi Fatma,
Your review was noted. Thank you for the valuable feedback . We’re truly sorry for the frustration caused.
Your order was placed on September 26, and due to weekend processing, order status checks are done on the next working day, in queue order. Unfortunately, a system discrepancy revealed that your size was out of stock, and this update was delayed. We understand how disappointing it is to miss an item you were genuinely looking forward to, and we regret that you had to follow up several times to get clarity.
Once confirmed, your refund was processed on September 29, and a confirmation email was sent the same day. Refunds typically take 5–10 business days to reflect in your bank account, depending on your provider.
This was a rare case of limited stock combined with a system error that led to an unexpected sold-out situation.
We’re reviewing this internally to prevent similar delays and improve communication going forward.
Thank you for your patience, and again — we’re truly sorry for the inconvenience caused.
Regards
Runner's
Antwoord van Runner's Sports
Thank you Henriette , we are glad both the product and price pleases you . We look forward to serving you again soon. Appreciate your feedback .
I recently returned a pair of shoes…Feedback Regarding Refund & Return Policy Transparency
I recently returned a pair of shoes from my order (204 AED). I appreciate that your return process through WhatsApp is convenient and straightforward. However, I noticed a deduction of 30 AED from my refund, which seems high compared to typical return shipping charges in the UAE.
If this is a standard return shipping fee, it would be helpful to mention it more clearly in your return policy or at checkout so customers know in advance.
24 september 2025
Antwoord van Runner's Sports
Dear Fadi thank you for highlighting how smooth the WhatsApp return process felt — we’re glad to hear that!
Regarding the refund:
• Orders of 200 AED and above qualify for free shipping at checkout.
• For returns and exchanges, a 15 AED return shipping fee applies, which is clearly mentioned on our website under the Return & Exchange Policy.
We understand how important transparency is . Your input helps us improve — thank you again!
.
I did not receive the pack or the money…
I did not receive the pack or the money back
25 augustus 2025
Antwoord van Runner's Sports
Hi Alessandra,
First and foremost, sincere apologies for the inconvenience caused. The order status was updated on the 4th, and once we receive confirmation from our customers, it typically takes 1–2 business days to process refunds.
We truly appreciate your patience and understanding, and we're committed to ensuring a smooth resolution.
Refund is done.
Thank you again for bringing this to our attention.
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