Ruth Eliza Reviews 

Ordered a pair of shoes, delivery time was grossly exaggerated. Since they arrived way too late, I wanted a refund. Was conversing with them, via email, for a few times, then their email address came back 'undeliverable'. Have been ghosted ever since.

Listen trust every bad review that you’re reading. Had I known about this site before ordering, it would have saved me!
I ordered a dress and when I tell you it was NOTHING like what they advertise. The color was off, and the material was cheap and horrible. Stevie Wonder could see the scam!!!

Do NOT order from this company they are complete SCAM. Their site says they will issue a complete refund. That is false. They send crap dresses and are terrible for work with.

This is absolutely not a US based company- my order looked NOTHING like the website- absolute junk from China- material feels like paper - dress is sewn crooked and so off sized- will try and return but from other reviews doesn’t seem like that will be possible- terrible quality- DO NOT BUY

Bought a Men's Octavian sweater that was WAYYY to small and had loose threads.
Their policy states....
What if it doesn't fit when it arrives?
Return it within 30 days of delivery for a full refund — no questions, no restocking fee.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package.
We will arrange a replacement or refund depending on the situation.
Instead of a full refund, after days of bickering back and forth via email, this is the best I could do:

32% Refund — Keep the Item
✔ 32% refunded to your original payment method
✔ No return required
✔ No return postage to pay
✔ No waiting for international transit or warehouse inspection
✔ Resolution can be processed immediately
I want to be clear that this offer is not intended to dismiss your concerns about the loose threads, sizing, or the policy language you quoted. It is an alternative resolution designed to provide you with an immediate refund without requiring you to incur the time and uncertainty of sending the sweater internationally.

I have no use for a sweater (size 2XL) where the sleeves are 3 inches too short.

The dress I received was absolutely not the material it claimed. It was cheap and terribly made. They advertise a money back guarantee. However, they do everything they can to discourage returns including telling you that return shipping will be a minimum of $25 and that it will still have to pass their "warehouse inspection." Please don't bother buying from this company.

This was the worst experience. Not only was the dress nothing like the picture, but the quality was very much below the $147 that was paid. They initially refused a refund. Then offered a 20% then a 30%, then said I need to return the item to the warehouse in China (note this is a US-based company) which would cost about $25. I returned the item and is still waiting for the refund. The worst part of all this was the qualitybof the item received. After seeing the pictures, they still had no conscience in admitting that they were at fault for not knowing what they are actually selling, and that customers are being deceived.

They refused to give me the return shipping address and offered a refund of $13 on a $39 purchase. They kept saying that I have to return it to different country and the shipping charges start from $25. When I asked over and over and over for the address, they simply REFUSED to give it me.

They look amazing but the toe post took some getting used to but once you get used to it, it's really easy to walk with. Be it for vacation travels or every day option.

I absolutely love these sandals from ruth & eliza. The woven design is beautiful and really unique, surprisingly very comfortable for platform shoes. Just perfect for summer wear!