R.W.FLAME Reviews 

Received my insert for my electric fireplace! Love the look of the flame and the heat it produces! Lovely piece of furniture with extra “pazaz” with the beautiful flame!

Great fireplace easy to set up simple to operate. Decent heat flow

It’s much too small but that’s not your fault. The output doesn’t warm the room unless I close my bedroom door completely. I love the flame. My bedroom is 11x11 so not a huge area Too much trouble to repack and return but disappointed. It works just not in the way as I had hoped. This one replaced my old one that I couldn’t find.

Easy to install, looks great and heats our bedroom great! Shipped fast at a great price. We love it!

Been waiting for a replacement remote cuz the one that came with it never worked. I don't know why they wouldn't send it faster it's been a couple of weeks. I'm afraid that if it's not the remote that doesn't work then the unit doesn't work and I'm running out of time to return it.

Ordered the fireplace right before Christmas, it was available on Amazon but I wanted to order directly from RW Flame. It came the day after Christmas, super quickly. Packed very well, the fireplace is amazing. Exactly as described.

Fast shipping during the holidays.

Product was as advertised, love the ambiance it ads to my living room fire Place.

Love the fireplace, easy to install and looks great. I broke the remote and their support was very fast and helped me out.

I did quite a bit of research on fireplaces and landed on the one I purchased from R.W. Flame. Overall, I am satisfied with the unit. It is sturdy, constructed of metal, not plastic, and is a nice product.

The package arrived in about 9 days. Unfortunately, it did arrive with a noticeable dent on top. I reached out to R.W. Flame and they were kind enough to provide me with a partial refund.

Delivered on time.

Beautiful flames, great heat, radid delivery.

I felt really good about buying this little stove, from the moment I open the box. there was packed in snugly, wonderful directions solid little piece and I enjoy it immensely. I do not find that the heat is significant.. you really do need to be in front of it (as was expected with an infrared).

Love this fireplace 🙌🏼 it is exactly what I was looking for and the perfect size ! It was easy to assemble: all pieces included, all holes lined up perfectly, no scratches on the wood! Flame looks real and the unit produces great heat! I often have to turn the heat down 🙌🏼 I am very, very happy with this purchase!

Arrived promptly. Well packaged and manual was easily accessible. It was not what I wanted. I didn't realize I had to do a little bit of work to set it up.

Horrible service, horrible product. Lights are amateur st best, heater provided no heat whatsoever. The requirements placed on me to return the product utterly ridiculous. How do I film the heater producing no heat? The "flame" looks like a person who never saw fire created it. Don't see the need for so many light colors and combos for a heater that generates no heat. DO NOT PURCHASE. if I could give negative 5 stats, I would.

Pleasant customer service, timely delivery, updates, as needed and product exactly as described. No surprises or regrets

We are very happy with this fireplace.
It looks great and the flames and logs are very realistic.
It was easy to assemble and is very sturdy.
My only complaint ( be it very small) is that it ships in 2 different packages. If they had arrived on the same day there would be no complaint at all.

Nice and sturdy, flames look realistic. My only complaint is that it’s impossible to tell what’s going on with the heater option. Otherwise, it’s a wonderful piece, priced fairly, and just the right size.