Safeway Reviews 365

Long lines, rude staff, empty shelves, and overpriced. Self-checkout always broken. Safeway ain’t what it used to be. Done shopping here.

My local Safeway frequently does not have the sale items advertised. This past Wednesday was Senior Discount day, I went to the closest two stores and could not find most of the sales items. It's nothing but Bait and Switch at my local Safeways.

Check your receipts almost every time I go in there I have to go to customer service to get the over charged money back. 20 years of fraud and they continue to do it. their ignorant yes men claim it is an accident. Of course it is a constant accident with tens of thousands of dollars of your cash going into their account from yours because they know you are too busy to pay attention.
Always check before you leave or they will refuse to refund your money. Once they have it, they keep it even if you prove them wrong. Worse than used car salesman their advertised items to get to come to their stores are also bs you get there and they say they don't have the item and will not have any before the sale is over. They refused to give rain checks or a substitution .
They learned they could get away with the fraud during COVID but now there is no excuse for the items on the front page of their advertisement not to be available other than to get you in the store to buy their overpriced food. About 20-30% mark up and the most expensive prices of the grocery chains. If they are smiling it is because they have their hands in your pocket.

All Staff members are Drug Tested on in Coconinio County 💊😶‍🌫️, Back Ground checked and 🤌 Finger printed and staff like California does not what billing System they are using "Veri phone" leading multiple overcharges and staff won't give you a refund on overcharges on your EBT?? Staff has never heard of Kroger or Fry's Food and does not know how to look that corporation up on the Internet 🛜?? Including Management???? When there is a minor billing error you argue through multiple people when you come back to the location? Like days of or lives, Dr Phil, Opray, Arsenal Hall or General Hospital 🏥 I talked to Tyler in Pharmacy at the Page Arizona about this situation 🥺🗣️ It is like trying to buy something from Charles Manson, Son of Sam, Jim Jones, Ted Bundy or the Green River Killer??

Yes I enjoyed my driving test my instructor name was Autumn Jozph in Mt Morris Michigan she was very helpful,very nice very professional! I would truly recommend her. My test was January 28 2025 was a pleasant experience.

The company made a mistake when issuing me a refund and now won’t issue it all. They will only give me credit to use at their store. I called multiple times and they can’t help, I wrote the CEO and no reply. I sent online submission and no response. They are the worst and I would never use them again.

Absolutely the worst customer service I've ever experienced. The last time I'll step foot in a Safeway. My wife and I were checking out when I asked for help with a sale priced item that wouldn't scan with the app. Our cashier at 17049 W Bell Rd was the absolute worst. Talked to me with the nastiest tone ever and tried to make me feel stupid about asking for help, well i gave her an earful back and she ASKED me not to yell at her lmao. She acted as if she had no idea about what a Safeway App was.
Corporate needs to learn how to set up a proper training program to teach their employees how to provide good customer service and to apparently teach them what technology is. Awful place to shop.

Safeway will either fix things with self checkout and “digital coupons” or they will die a slow death as a company. I enjoy do not enjoy doing the work of the Safeway staff. Their job should be to assist shoppers and not play on their phone while I struggle to use the self checkout because it’s so poorly programmed. The store at Cave Creek and Tatum is so poorly managed I have stopped shopping there.

The worst customer service ever right along with a dirty store. Im asking a question regarding their sales item and the representative was so rude she did not want to answer most likely because she’s clueless. And then some woman who knows nothing of what’s going on jumps in not minding her own business. I wonder who this sounds like??? I won’t be shopping at this store anymore. The other representative was really nice but it shouldn’t have happened.

Three weeks ago I scheduled an appointment for today to get vaccinated. I received confirmation, as well as a reminder. When I got there, they did not have the vaccine in stock. I then inquired if they could order it and I can reschedule my appointment, and the response was, they still couldn't guarantee that it would be in stock for a re-scheduled appointment. So disappointing!

It’s concerning to see businesses increasingly shift responsibilities onto consumers under the guise of ‘convenience.’ Self-checkouts, while marketed as a time-saving tool, essentially turn customers into unpaid cashiers. To add insult to injury, consumers are now being charged for bags and provided no incentive or compensation for performing what used to be a paid role. This raises serious ethical and potentially legal questions. What happened to businesses prioritizing service to their customers? It seems the tide has turned, with consumers now serving companies for free. Labor laws exist for a reason—perhaps it’s time for a class action to remind corporations of their responsibilities.

They sent 3/4 lb less meat than I ordered and the price didn't lessen. When I called to check what happened the guy at the schedule and go got disrespectful and said there's no set amount, it's approximate . I said 3/4 lb approximate? I got what I paid for. It was the store on E Golf link Rd , Tucson AZ 85710

Poor Customer Service, digital coupons never work. They’ll have sale stickers on items that aren’t on sale and then they don’t even say they’re sorry. They just say “oh must be a mistake”. Then if you call to complain, you’ll get an Indian who you can’t understand. Horrible company.

I went to the Safeway in Brentwood CA on Christmas Eve at 5am. It was full of people stocking shelves which meant they probably had been there for an hour and probably left their home at 3am. I went to the meat counter to get a lamb on the bone but there was not one. A young man was setting up the seafood display and his arms were full of ice and fish. I asked him if they had lamb on the bone. He could have easily told me he was busy, that the meat section was closed, but instead he immediately called to another colleague to help me. That person was in the back in the dark, unpacking boxes. He stopped what he was doing and looking in 2 places for what I wanted before going in the back room, bringing out three new boxes, then read the labels on the side to find the right one with the lamb leg on bone. He was so helpful and friendly. Everyone was. I really tip my hat to such professionalism and hard work. It was early on a holiday and everyone was so kind. Well done Brentwood Safeway.

Really terrible app. Always down. Horrible response time

The Safeway on Maryland Ave NE in DC is ONE of the worst that I have been in in a while. The store is dirty, the fruit and veg are rotten or spoiled, & you can't find most of what you're looking for. It's in a black neighborhood where they really don't give a damn. WHY BOTHER!!!

I visited the Safeway store on 24th December at Ivanhoe. The staff members Georgina and Ben were extremely helpful and provided great service.

The store is intricately laid out and easy to find selections of your favorite products stores brightly lit a lot of good products and high quality ingredients. Always friendly. Plenty of parking.

Bought Dutch apple pie and most apples raw and crust done or not done

It is a known fact that Safeway is WAY OVERPRICED for what you get. However, on occasion I have to shop there for a few specifics as no one else carries them. Well that list just shortened today! Since Thanksgiving they no longer sell Green Giant Low Sodium Cut Green Beans. No warning, just gone. Unfortunately for me I asked the cashier what was going on with the green beans. "Rick" was gruff, annoyed, and muttering as he had no one in his line and I apparently interfered by invading his space and asking a question. His name badge also indicated he was PIC. Seriously?! So your number one job is to provide customer service but you're annoyed by customers? Seems to me someone needs to find a more appropriate type of employment better suited to his temperament. I won't be returning to Safeway. I can be disregarded and disrespected far cheaper at Grocery Outlet, WinCo, or Walmart.