Innovative Product, Documentation Needs Improvement
I recently installed a Safiery STAR Tank system along with a STAR Custom interface on my sailboat. The concept is excellent, and I appreciate that the system can communicate with Victron and NMEA 2000 networks.
However, the setup and calibration process has been significantly more challenging than expected. The documentation lacks clear explanations of several key parameters, including the meaning and units of the Full, Empty, Depth, and Size fields within the STAR Custom configuration page. During commissioning I encountered conflicting information between the written documentation, support emails, and instructional videos.
To Safiery’s credit, support has been responsive and willing to answer questions. However, I believe the product would benefit greatly from improved documentation, a complete button-press legend for all device functions, clearer calibration instructions for diesel tanks, and detailed explanations of the STAR Custom configuration fields.
The hardware appears capable, but the onboarding experience could be substantially improved. A revised user guide and more thorough setup documentation would likely eliminate many support requests and make the product much easier for customers to commission successfully.
Antwoord van Safiery
Thanks Thomas, this is really helpful. Customer feedback like yours is exactly what we use to keep improving the product and the setup experience. You've pointed to the parts that are hardest to commission, and they should be clearer than they are. We're working on more visual aids, videos and diagrams, to make that smoother. If any setting is still unclear in the meantime, support@safiery.com will take you through it. Regards, Customer Services.
