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2,9
7 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Ordered an item took a long time to arrive no refund process item not as described completely different material than was described in images and written descriptions. Automated customer service provided no support.
DO NOT PURCHASE FROM THESE CON MEN
I ordered a tracksuit from this shop and what i received was nothing compared to what I had ordered. When I asked about how i could return the item they simply told me not bother returning because I would pay for shipping which is very much unfair because i am not going to get my money back. This shop is a scam thieves
Antwoord van Salerbest
Dear customer, thank you for bringing this matter to our attention. We sincerely apologize that the product did not meet your expectations and fully understand the inconvenience this has caused. Please send your details to our customer service team (via email at service@salerbest.com or WhatsApp at 14437077404). We will carefully review your case and assist you in finding a solution.
Emailed customer services and had a reply within 24 hours, with in new size dress being delivered.
I ordered a dress which unfortunately when it arrived was too big however on contacting Salerbest they were extremely prompt in responding by offering a replacement in a smaller size. The dress is made in a flattering style and the material is very comfortable to the touch.
THIS IS A SCAM COMPANY / DO NOT USE. I ordered trousers. They took my money. Nothing arrived and they never sent a confirmation with an order number. I contacted them and they said there was no order despite me sending proof of the money taken by them from my bank. Then they just kept sending generic responses. I had reported to my bank as fraud.
After leaving this review, customer service did eventually get back to me. Still number provided but they say my order is now in transit (funny how they found it after I left a poor review!). We shall see if if ever turns up.
Antwoord van Salerbest
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unpleasant incident. We always uphold the principle of "cherishing every trust," and as a legally operating company, your satisfaction is our reason for existence. If you have not received your order shipment information, please contact our professional customer service team immediately (email: service@salerbest.com) and provide the relevant order transaction number. Our team will handle your issue within 24 hours. We promise that all products enjoy comprehensive after-sales service. Thank you for giving us the opportunity to rectify our shortcomings.
Bought these shoes through Facebook advert as they looked like they was stretchy which is what I'd been looking for due to having very wide feet but when they came definitely not as advertised no stretch what so ever . So disappointed what a waste of money if you have wide do not buy
Antwoord van Salerbest
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@salerbest.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
had to switch closets after unpacking because the fresh denim smell stuck for days. never had that with my other jackets. the weight is heavier too, more rigid, so hangs different.
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