SalestoolsReviews 

I just wanted to sign up for a trial period to test it, but they tried hard to still charge me even though I clearly stated in emails (there is no way for you to resign from the membership on the website) that I don't want to prolong my membership after the trial.....really pushy and will try to charge you for nothing. There is a lot of platforms out there that don't require credit card details for trial which says a lot about the company.....AVOID.

Good service and produkt to get new Customer

What a horrendous experience. Whilst the product itself is a bit flaky, its usable however the customer service and billing is beyond shocking. i upgraded and downgraded my account which their billing system didn't seem to comprehend. When coming to close down my account, either manually or automatically I was billed twice for the same service. They took hundreds of pounds and then hid behind their terms and conditions. I kicked up a fuss and got a partial refund but I'd very much advise people against this supplier. There were so many more things I could have listed here but I have to draw a line under it and move on - several hundred pounds worse off.

Where do I even start… Now I’m not one to usually leave reviews online, however the service was so bad in this case it could not be left untold for potential clients.

Even from the start setting up our accounts was not easy, it had to be done manually by their support team which took a couple of weeks to get to the bottom of. They constantly push out updates and UI re designs which make using the platform very confusing as its always changing and you constantly have to learn how to use it again. Not only this but you have to keep deleting and reinstalling their plugins when they do updates as the old ones no longer work!

Then when we finally decided this was no longer for us after trying to work with it for a good 8 months, trying to leave as a paying user is almost impossible. First of all they have put in their terms and conditions that cancellation takes 31 days, meaning you have to pay for the next 2 months in reality. They do have an admin interface where you can remove users from your team, but this appears to do nothing at all, as you still get billed for the removed users. Even when we asked for our accounts to be completely cancelled there was no response and months on, we are still being billed. We have now been trying to leave for 3 months. They don’t deal with any support over the phone so everything has to be emailed or done through their live chat.

I would never use their service again or recommend it to anyone, purely down to how they treat their customers and try to lock you in. The whole situation could of been handled so much better by their support team. Its definitely not worth the hefty price tag either.

Quick update, after the last confirmation of our account being cancelled, still got another payment taken out. Still can't leave...

SCAM SCAM ...Stay away from this company. They do not advertise their cancellation policy and trick you in to paying for a minimum 2 months. Even after you cancel they again take a payment charging you twice for the same month, apparently it's their cancellation policy. This company is a SCAM.The user experience is very poor, unable to figure out where to prospect from Linkedin, Twitter etc...most email info are wrong not worth the price at all. The Chrome extension is very poor, it doesn't scan the profiles properly and doesn't make you aware of duplicates.

Great sales prospecting software! Excellent Customer care service. A must have tool for salesreps and entrepreneurs