Salontotal.com Reviews 65

No delivery

Ordered on 25th March and according to DPD tracking, they haven’t even dispatched it yet. DPD have confirmed that they have received no physical item from the sender, only a scanned barcode. I imagine they are printing the DPD labels for dispatch to make it look like they are en route but not sending the products. Customer service ‘Roos’ has been incredibly vague and quick to point the blame towards DPD.

My first impression about who is really great. I received my product really fast, but I would love to have a discount coupon inside the box like most of the companies do other than that. Everything was great.

An excellent service. I purchased hair mouse I can't buy in the shops. Salontotal kept me in the loop on my delivery. I knew the day it was due to arrive and I ensured I was home to receive it. Will definitely buy from them again. Very happy with the service

Avoid salonnatol where the heck is my parcel. I ordered a hair round brush from the website. I constantly wrote to them after 7 days of paying for the parcel and not seeing the parcel any around my house. I wanted an refund but they wrote to me they will contact dpd and that was 3 times. I lost my money and never got the parcel

I have been trying to find out where my parcel is. The company do not respond and I now want a full refund. This company should be avoided at all costs!

I never received my package and never got contacted like promised.

cheap prices. very fast delivery.

Order was good value arrived in time 5 days delivery to ireland good service will order again

J’ai commandé une 1ere fois sur ce site il y a quelques mois et tout s’était bien passé.
Par contre, j’ai passé une 2e commande qui est arrivée cassée chez DPD et cela fait 3 semaines qu’ils me répondent qu’ils n’ont pas toutes les informations alors que le transporteur m’a dit que le colis était cassé et non livrable.
Je ne peux les joindre par téléphone ( cela répond qu’ils indisponibles) et par Whats app ils me demandent de patienter…
J’ai repassé une nouvel commande car j’ai vraiment besoin de ces produits et si j’ai les mêmes déboires j’irais dans mon magasin spécialisé un peu loin mais pas trop d’autre choix.

Février 2026 :
Après mon avis sur Trustpilot? J'ai été contacté par la société qui a résolu mon problème et envoyé les produits sans attendre le retour du colis.
Finalement ça s"est bien terminé même si le temps entre la commande et la livraison a été long et laborieux. Merci à leur SAV.

Have ordered twice from them now. 1st time my item took 2weeks to come then 2nd time it didn’t come at all. They claimed yodel had it but yodel proved to me they didn’t have it. 2wks later & im still trying to get someone from salontotal to answer the phone to give me a refund 😡

Great service..

I ordered some shampoo for my mother last week. No issues. Order and paid online and fast delivery to Ireland 🇮🇪

THANK YOU.

Best shopping site I've seen so far. Delivery before the expected deadline. It deserves 10 stars.

Very fast shipping and the scissors were for the best price I found.Thank you for great service.

Before buying I was reading the reviews and got a bit afraid to buy but I had an excellent experience! Would highly recommend it

Facile per ordinare e veloci nella spedizione, ho gia preso piu volte

I still haven't receive the package.Live tracking shows that yesterday left your country.I had asked for an express delivery paying the additional cost but you informed me that you don;t do this.I believe that I won't have the packe not even the next week.This is what you can do to improve your eshop.

AVOID AT ALL COSTS!

Sent out faulty clippers in September I have returned the clippers by recorded delivery. Salontotal have had the clippers over 7 weeks no new clippers sent out and no refund. Terrible company will have to go to trading standards to get my money back.
Please use a reputable wholesaler's like Sallys as you will be covered if item is faulty ect…

The website is absolutely customer friendly. I found every information what I wanted. This shop was the only one, where I could buy my four products in same place.
Wide range of products with beautiful photos. The customer service was quick and helpful. DPD was a little slow, but is was signed on the order form.

The Wahn trimmer I purchased was considerably cheaper than the lowest price available in Ireland. The service and communications were good.
UPS were a bit slow delivering, and as usual just tossed the parcel over my gate.