I ordered two different dessert bars and also a bar of the dark chocolate...very quick delivery, really well packed, actual chocolate package really cool. The reason for the 3star review is because I... Toon meer
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Lees wat reviewers zeggen
It’s when things go wrong you know what a company is like! And this one was amazing. So, ordered a box as a birthday present for a special friend who’s very hard to please 😂 Got an email from both co... Toon meer
Thought i’d take a risk & buy online (dont buy edibles online 😬) well it was a risk worth taking. beautiful dark chocolates. Taste amazing and the presentation is stunning. My wife & daughter loved t... Toon meer
Bedrijf heeft geantwoord
My parents are looking for an alternative to Hotel Chocolat since their announcement they were being bought up by Mars. So I bought a selection box to start the hunt for an alternative provider and th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
You can find us at Market house in Altrincham. We make and bake everything on site daily, our kitchen is open planed so you can see us making all our products when visiting the shop. You can buy online and have your order delivered to you or choose to pick up from our Altrincham shop. Started in 2014, Market house is the beating heart of Altrincham and is where we set up shop for the first time. Selling all things Chocolate including Truffles and Bars, along with some other sweet treats too like Ice Creams, Macarons, Tarts and Desserts.
Contactgegevens
Verenigd Koninkrijk
- samjosephchocolates.co.uk
4,6
Uitstekend
95 reviews
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Super service. Have not tried the chocolate yet as…
Have not tried the chocolate yet as it’s a Christmas gift, but for courtesy and service the in my opinion the company cannot be faulted.
5 december 2024
Antwoord van Sam Joseph chocolates
Thank you so much for your kind words about our service! We're so glad you were happy with your experience. We hope the recipient enjoys the chocolate as much as you enjoyed the service! We appreciate your feedback and hope you'll consider us again in the future.
In spite of two emails you sent the…
In spite of two emails you sent the chocs to me. They were a gift for someone else. Now I will have to parcel them up and post them.
I am disabled so this is a damn nuisance costing me a return taxi plus waiting time and of course the cost of the chocs.
2 december 2024
Antwoord van Sam Joseph chocolates
We understand your frustration regarding the delivery of the chocolates and sincerely apologize for the inconvenience this has caused you. We've checked our records and can confirm that the order was shipped to the address provided at the time of purchase. Unfortunately, the address on the order was incorrect, which resulted in the chocolates being delivered to you instead of the intended recipient.
We appreciate this is a difficult situation, especially with the added effort required to forward the gift. We want to help clarify what happened. We’ve searched our system thoroughly but haven’t been able to locate the emails you mentioned regarding a change of address. Could you please let us know the email address you used to send the message? This will help us investigate further and understand where the communication breakdown occurred.
While we fulfilled the order based on the information provided at checkout, we understand this doesn't resolve the issue for you. We always encourage customers to double-check their delivery details before finalizing their orders, and we’re sorry this has resulted in such a hassle. We appreciate your understanding and we'll do our best to assist you in any way we can within our capabilities.
These chocolates are delicious!
I am a return customer. I always purchase as special treats and these chocolates are delicious!
22 november 2024
Antwoord van Sam Joseph chocolates
Thank you so much for your continued support! We're thrilled to hear you enjoy our chocolates as a special treat and that you find them delicious. We truly appreciate your repeat business!
Antwoord van Sam Joseph chocolates
Thank you so much for your positive review! We're delighted you find our chocolate to be of high quality.
You mentioned that prices have increased significantly this year to maintain that quality, and we completely understand your feelings. Maintaining high-quality ingredients and production processes is crucial for us, and this directly affects our costs. We strive to find a balance between providing excellent products and reasonable prices.
Amazing chocolates
Amazing chocolates! So yummy with some really interesting flavour combinations ✨
14 november 2024
Antwoord van Sam Joseph chocolates
That's wonderful to hear! Thank you so much for your kind words. We're thrilled you enjoyed our chocolates and appreciate you highlighting the interesting flavor combinations. We put a lot of thought into creating unique and delicious experiences, so it's great to know you appreciate them.
Exemplary customer service
An issue that was dealt with expediently, fairly and in a friendly manner. So overall, exemplary customer service and after sales care. Thank you.
17 oktober 2024
Antwoord van Sam Joseph chocolates
We're so glad to hear we were able to resolve the issue for you in a timely, fair, and friendly manner. Thank you for your kind words about our customer service and after-sales care. We truly appreciate your feedback!
Lovely chocolate
Lovely chocolate, especially liked the popcorn cluster. Items received quickly. Would buy again.
My only flaw is that the packaging seemed very excessive and lead to a bit of waste
29 september 2024
Antwoord van Sam Joseph chocolates
Thank you so much for your feedback! We're delighted you enjoyed our chocolate, especially the popcorn cluster, and that your order arrived quickly. We appreciate your intention to buy again.
We also appreciate your feedback regarding the packaging. We are constantly striving to balance protecting our delicate chocolates during transit with minimizing our environmental impact. We understand your concern about excessive packaging and are actively working to find more sustainable solutions that still ensure the quality of our products upon arrival. We'll take your comments into consideration as we continue to improve our packaging.
Lovely choccy and great service
Lovely choccy and great service will come back again
2 september 2024
Review zonder uitnodiging
Antwoord van Sam Joseph chocolates
That's fantastic to hear! Thank you for your kind words about our chocolate and service. We look forward to welcoming you back again soon!
Delish
The fudge chocolate was my favourite. The box that the chocolates were in is super classy
28 juli 2024
Antwoord van Sam Joseph chocolates
We're so glad you enjoyed our chocolates, especially the fudge chocolate! And we're delighted you appreciate the presentation of our boxes. Thank you for your feedback!
Prompt service and delicious chocolate
Prompt service and delicious chocolate. The dark was better for my taste as it offset the sweet centres (popcorn, fudge), perfectly. The Black Forest bar was historically good!
23 juli 2024
Antwoord van Sam Joseph chocolates
Thank you so much for your wonderful feedback! We're thrilled you enjoyed our chocolates and found the dark chocolate a perfect complement to the sweet centers like popcorn and fudge. We're especially pleased to hear you enjoyed the Black Forest bar so much – we're very proud of that one! We appreciate you taking the time to share your experience.
Antwoord van Sam Joseph chocolates
Thank you for the great feedback! We're so glad you enjoyed our chocolate and that it arrived quickly.
Bought as a gift
Bought as a gift. Usually buy Hotel Chocolate but these are the new favourite. Prompt delivery.
22 juli 2024
Antwoord van Sam Joseph chocolates
That's fantastic to hear! We're so pleased your gift was a hit and that our chocolates have become a new favourite. We appreciate you choosing us, and we're glad the delivery was prompt.
It’s dangerously delicious
It’s dangerously delicious! Large chunks of deliciousness. Impossible to break off a tiny bit as a taste. Too good and addictive.
22 juli 2024
Antwoord van Sam Joseph chocolates
That's brilliant to hear! We're chuffed you think they're so delicious. We know it can be hard to resist just having a little bit – they're rather moreish, aren't they? We're glad you're enjoying them!
Much too sweet!
21 juli 2024
Antwoord van Sam Joseph chocolates
Thanks for your feedback! We appreciate you sharing your thoughts on our Blonde Chocolate Popcorn Clusters. Some people do find the blonde chocolate quite sweet. If that's the case, we'd recommend giving our Dark Chocolate Popcorn Clusters a try. The dark chocolate provides a lovely balance and a less sweet experience.
I bought some chocolates for my brother…
I bought some chocolates for my brother in law birthday who loves dark chocolate and he absolutely loved them and my sister.
4 juli 2024
Antwoord van Sam Joseph chocolates
That's brilliant! We're so glad your brother-in-law and sister enjoyed the dark chocolates. Thanks for letting us know
Great customer service and fast…
Great customer service and fast dispatch, thank you. The whole ordering process was very easy
2 juni 2024
Antwoord van Sam Joseph chocolates
You're welcome! We're so glad you had a smooth ordering experience and that you were happy with our service and dispatch. Thanks for the great feedback
Delicious, great taste, very moreish
I ordered the double chocolate brownies and chocolate covered honey comb - all delicious
22 mei 2024
Antwoord van Sam Joseph chocolates
Dear Lynn, We're so happy to hear you found our double chocolate brownies and chocolate honeycomb 'delicious' and 'very moreish' - that's exactly what we strive for! We use high-quality chocolate and fresh ingredients, and it sounds like it paid off. Thanks for choosing us, and we hope to see you back soon!
Team Sam Joseph chocolates
Quick delivery and good communication…
Quick delivery and good communication when 1 item was out of stock, packaged well, only tried 1 item as rest are for a gift and what l tried was delicious and great quality
20 januari 2024
Antwoord van Sam Joseph chocolates
Dear Jas,
Thank you for your detailed review! We appreciate your feedback on all aspects of your experience with Sam Joseph Chocolates.
We're happy to hear you received your order quickly and that we were able to communicate effectively when an item was out of stock. We understand the importance of clear communication and strive to keep our customers informed throughout the ordering process.
We're also thrilled that you enjoyed the deliciousness and quality of the chocolates you tried, and that the packaging ensured their safe arrival. It's always rewarding to know our efforts translate into a positive experience for our customers.
We hope the gift recipients enjoy the chocolates as much as you did!
Thank you again for choosing Sam Joseph Chocolates. We look forward to serving you again in the future.
Sincerely,
The team at Sam Joseph Chocolates
Absolutely amazing chocolate and super…
Absolutely amazing chocolate and super fast delivery...
Cannot recommend enough.
2 januari 2024
Antwoord van Sam Joseph chocolates
Dear Anna,
We're delighted to hear your review of our chocolates! Your words, "absolutely amazing chocolate and super fast delivery," truly brighten our day. It means the world to us that you enjoyed the taste and appreciate our prompt service.
At Sam Joseph Chocolates, we strive to create the most delicious and satisfying chocolate experiences possible. Your recommendation means a lot, and we encourage you to share your enthusiasm with others who share your love for exceptional chocolate.
Thank you again for taking the time to write your review. We look forward to exceeding your expectations again in the future!
Sincerely,
The team at Sam Joseph Chocolates
My parents are looking for an alternative to Hotel Chocolat
My parents are looking for an alternative to Hotel Chocolat since their announcement they were being bought up by Mars. So I bought a selection box to start the hunt for an alternative provider and these went down very well! Great products, swift delivery. Thank you so much!
28 december 2023
Review zonder uitnodiging
Antwoord van Sam Joseph chocolates
Dear Claudia,
Thank you so much for choosing Sam Joseph Chocolates and for leaving such a delightful review! We're incredibly happy to hear that our chocolates went down well with your parents.
We understand their desire to find an alternative after the Mars acquisition, and we're honored to be considered in their search. At Sam Joseph Chocolates, we take pride in using high-quality ingredients and crafting luxurious, handmade chocolates with passion.
We're thrilled that our swift delivery and great products impressed you, and we hope your parents found a delicious alternative in Sam Joseph Chocolates. We encourage them to explore our wider selection, and we're confident they'll find even more favorites.
Thank you again for your review, Claudie. We look forward to serving you and your family again soon!
Sincerely,
The team at Sam Joseph Chocolates
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