Sanity Reviews 

Item was delayed by 2 months, despite their website claiming that updates will be provided for delays I was not notified. Had to contact them 3 times just to get a response, and ended up being given "we didn't know" as an excuse. Demanded a refund and going elsewhere. No wonder they failed

I order BluRay’s and 4K UHD BluRay’s here frequently yet never had a single problem in my many years.

When ordering an item i needed quickly, the item stated in stock, ships immediately. I also paid for express. A few days later when it wasn't dispatched I went on the online chat and the representative was rude and told me i was wrong.
I know what I ordered and what it said, I purposely ordered that particular item as it was the only one of its type that DID say it was available. Why else would I order express. The customer "service" is terrible and I wont be buying from them again. No wonder the stores closed down.

I purchased a preorder item from this website, and there was a 3–4 month wait until its release. And then after that I found out that the product has been released, but I never received any notification email from Sanity. I sent several inquiries, but got no response. Eventually, I received a reply saying that your supplier informed you the item is no longer available and that my order would be cancelled.

I find this completely unacceptable. Why wasn’t I informed about this earlier? If I had known, I could’ve tried to buy it elsewhere. But now it's no longer available anywhere. When I asked how this would be compensated, I was told there’s nothing you can do.

This has been one of the worst shopping experiences I’ve ever had. I will never be ordering from this site again.

Waited over a month for a CD that was listed as "in stock with supplier," with no clear update or estimated arrival time from Sanity throughout. In the end, it never arrived. While I appreciate that the refund was processed quickly, the overall experience was disappointing and felt like a waste of time.

Moving forward, I’ll be using Bandcamp instead — they deliver promptly and ensure more of the money goes directly to the artists. Much better experience all around.

Just a little over 2 weeks ago I ordered 2 CD's from Sanity's online website. Now I was very surprised after the first week that I didnt recieve any shipping information. After contacting support and finding out that one of my CD's was ready to be sent out but they were waiting on stock for my 2nd one before they could ship it, I was a bit annoyed but I didn't click on separate shipping which was my own fault. The customer service staff were easy to email and get in touch with. They helped resolved the issue quite fast and since reaching out the whole way through they have been lovely to deal with.

My verdict here is to be smart about how you order from their online store and keep in mind that some items take longer to ship than others.

If you prefer something a bit quicker/convienent, Ebay or other online retailers are another option.

I made an order of 1 CD for my father's birthday. Website stated it would be shipped in 10 business days. With zero updates, I followed up via chat and was told it was still coming. Again had to follow up via phone call after still not receiving it and having no shipping notification. Told me it should have been sent a week ago and they would check it up. All of a sudden within 5 mintes I received an email saying it whad now been shipped. I did not get it in time for my Dads birthday. Before this order went south, I had ordered some DVDs. Ordered 4th May. No updates and nothing shipped when I called them today on 29th May. Lady on the phone was quite rude and gave me a smart arse tone. I was told that actually.. 3 of the DVDs had been discontinued so I wouldn't be getting them. I questioned why they were on the website for me to purchase if they had been discontinued, she said rudely "they're not, go and search for them".. I said I understand they may be removed now but clearly they were "available" and "in stock" for me to purchase.. she said because they were in stock and available when I ordered them. Now they're not. Clearly this store has zero skills in updating stock as the items are ordered. The time it takes for them to process and ship an order is ridiculous with no communication. And customer service is unhelpful, rude or both. Will never order from sanity online ever again.

The female that works in customer service team. Her name starts with N. She has no skills whatsoever. She should be removed. Your still ripping me off. I WANT a full refund, that includes postage.. 🤞 it's your last day at the overpriced item's.. I've been with eBay for over 15 years, I tried this crap store for the first and last time. I hope your company collapses

I hardly ever write negative reviews, as I always try to give stores the benefit of the doubt, but my experience with Sanity's online store was absolutely atrocious and has left me thoroughly frustrated. I purchased Tatiana's Cards last November, and aside from the initial email confirming my purchase, I received absolutely no updates from them—however, the constant bombardment of advertisements seems to reflect their understanding of the client-customer relationship instead.

A month into the transaction, I reached out to inquire about the status of my order, which was supposed to be delivered within two weeks, as it was a backorder. Given the Christmas break, I was willing to give them some leeway, but their response was far from satisfactory. They apologized and assured me that my order would arrive within a week. However, another four weeks passed with no product or further communication.

At this point, I was incredibly frustrated but still polite when I expressed that their service felt incredibly illegitimate, especially after two months with no product or proper follow-up. I requested a refund immediately, and within moments, I received a response confirming the refund—without an apology, explanation, or any form of compensation.

Honestly, I don't know what’s going on with this company—whether they’re scamming people or engaging in something much worse—but my experience has been so unprofessional and disappointing that I wouldn't trust them again. To be honest, it almost feels like once a purchase is made, the client is expected to forget about it—as if the product was never meant to be sent and their money is simply gone. I strongly recommend avoiding this site altogether.

Advertising items as in stock when they are not .

Do not buy from Sanity they had a Mystery Box for $50.00 plus delivery when I got it it’s 20 DVDs all rubbish I did not know one DVD they must be cleaning out rubbish that does not sell what a sucker I have been. Please save your money and do not buy from Sanity they are scammers now

I received an email saying the item i asked to be notified about when it was available, was available and ready to be ordered then delivered. I completed the order form and paid it - over 6 weeks ago, and once payment went through, received an email saying the dvd hadn't even been released yet, and when jt was it would be sent to me. No indication as to when ir how long away this will he though.
What a scam.
I'll never buy from Sanity again

Rude customer service staff on the phone. I placed an order a month ago and have had no updates so I emailed using their online enquiry form with no response. Then I called several times and couldn't get through. When I finally did get through the woman I spoke to had a rude and annoyed tone and cancelled my order without confirming with me that's what I wanted. I would not shop with Sanity again, I would rather pay more to shop at a reliable seller that has decent customer service and doesn't treat customers like they are an inconvenience.

Ordered a funko pop in March 2024. DECEMBER 2024 and told no official ETA on stock from suppliers. Beyond deplorable.

I ordered an item that was listed as in stock on the website. Two weeks went by without a shipping notification so I followed up with Sanity only to be told three days later that the item actually wasn’t in stock and they would be cancelling my order. With so many other online stores to choose from, I recommend finding your item elsewhere.

Ordered a record on here and paid for the “delivery 1-3 days” option only to not have it arrive for 6 days. Called customer service (as I needed the record for a gig overseas) only to speak with a snarky, rude and inept woman who said that it clearly states that it says it actually says in “3 -5 places” “very clearly” that it takes 5 - 10 business days to leave the warehouse even if you pick that option. I just checked on the website and order, and it does not. She had the customer service skills of a brick and now I’m angry even though I didn’t start out that way before I rang. Useless. Don’t trust them to deliver your goods, OR deliver any respectable customer service.

It’s a fake website. When I entered my email to track shipping, it says my email does not exist despite of receiving confirmation in my email after placing the order. When emailed their enquiry email address, the email bounced back. I still haven’t received my book 20 days after placing my order.

I placed an order with sanity for dvds. Have just been informed after a long wait 3 of the dvds are not available. This is the 3rd time they have sold items, taken money, then waited ages, then said item was not available! I believe there is a word for taking money for items you don’t have…. Never purchasing from sanity again.

Ordered a football calendar on the second of OCTOBER for Grandson's Xmas gift. Sanity sent a few emails after that saying they were waiting for it to come from their supplier. Finally I followed them up with an email asking just when it was going to come. It's now just a few days before Xmas and their response was at least prompt. They advised me that their supplier no longer stocks this and therefore they have cancelled the order and are refunding our money.
That is very poor service from a supposed leading online store.
When I Google the product, it IS readily available from numerous online retailers. But to get it now at such short notice before Xmas ????
So I certainly won't be buying from Sanity in future nor recommending them to anyone else.

Sanity states 5-10 business days to ship. I ordered on the 19th of September, it’s been 11 days and still hasn’t shipped. I’m now told the ETA is the 26th of October. Two days late for the person i’m buying it for as a birthday present. Now, i’m no mathematician, but that’s A LOT MORE than 10 business days which was clearly stated on the site. In fact, it was one of the factors I took into consideration before choosing Sanity to buy from. Well, i’ll never be shopping here again. It was my first online order with these guys, and they misrepresented themselves, which is illegal, and now I won’t have my present on time. I was sad when the physical locations closed. Now I can’t wait for the inevitable collapse of this company. For records, shop at Discrepancy Records, Goldmine Records, Midland Records, Bendigo Vinyl, Dutch Vinyl. My go to stores with a proven track record. Never been lied to. You’ll pay just slightly more, but you’ll actually be getting what you’re paying for, your record on the quoted date, not literal months later. Sanity will just lie to you, not adhere to the conditions of sale, and ultimately let you down, making you’d wish you had paid the extra $10 for a seamless experience.

Sanity, you fraudulently made claims you couldn’t uphold, and i’m considering reporting you to the necessary regulators.

Cambridge dictionary definition of the word scam: “A dishonest plan for making money or getting an advantage, especially one that involves tricking people”.

Sanity made false claims about shipping which was ultimately responsible for my choosing to shop with them, and not with someone more reputable. As you can see, Sanity is committing a literal scam, by all definitions of the word.

If you value your time, money, and…sanity(?), you’d be better off importing from overseas, which will only be slightly more expensive than Sanity. It will be faster, and you’ll be getting exactly what you pay for. Sanity only peddles lies and disappointment