Sanrico Reviews 

This company is the real deal. I purchased the Power Sphere Grinder attachment. It arrived as expected, free shipping, and I was impressed by the solid construction. It is a major attachment, and not some cheap part you might expect from a place by the Harbor. I am delighted with my purchase, can't wait to start using it.

Customer service for Sanrico is very prompt and accommodating to mail order problems. I live in a rural area where USPS does not deliver mail to my house. The product I ordered does not fit inside a P. O . Box so the post office would not accept. Contact with customer service made things right.

While it was difficult to find customer service on the website, they were extremely responsive and found my missing UPS order and corrected it in two days!! No that’s how you ‘run a railroad’ and my stepfather used to say. I will shop here again. Also their drill bits worked as advertised.

I.ordered some aluminium welding rods and in the process of ordering I put the wrong address in . Once I contacted Sanrico they immediately replied and said they would ship me a new batch for free, including delivery. Great service!

The adapter we ordered with the spherical grinder was not usable....the threading had a serious flaw. James responded within 12 hours and a new adapter will be shipped soon! Thanks.

I received my order for the powersphere and was super excited to use it. Unfortunately I ordered the wrong one without the adapter. I contacted customer service and they explained what I did wrong. They sent me the correct link to get the adapter and assured me they would have out to me the next day. My questions were answered, my first order arrived early and the customer service I received was outstanding.
Thank you for everything, I will be placing another order for a father's day present.

MY Mistake, I mistakenly had some duplicate orders and within an hour the issue was corrected. I was very impressed as that rarely happens in the internet world without jumping hoops and red tape. I will be back for more product. Thank You

Got my parts in a timely manner. Happy with the service.

I have rated Sanrico 5 out of 5 stars for their quick response on my request. I duplicated my order due to my misunderstanding of ordering service. When I saw what happened, I immediately text customer service and recieved a very quick response. In less than 24 hours my request was resolved with a beneficial outcome for myself and Sanrico. I will purchase again from Sanrico again and will recommend their products and praise their service. Thank you Harold Smith Union Missouri

I ordered the adaptor with my order. It did not fit any grinder at Home Depot .When I notified the customer service department, they they responded quickly and favorably. The correct adaptor will be on its way shortly. Can't ask for more than that. Thanks.

I had placed an order from Sanrico, there was a mix up on my shipping address. After I emailed support, it was handled in a timely manner. I received my products ordered.

****Follow up to Sanrico comment***
I used PayPal for my purchase, which automatically adds my shipping address. This is the first response email I received when I asked for help. I thought it was extremely unprofessional to try to extort a review from me before solving my problem. This is why the I gave them three stars.

As a result your package couldn't be delivered.

In a case like yours (wrong delivery address written by customer), we usualy don't ship a new product. However, in your case, I will personally talk to my manager and convice him to ship a new package FOR FREE (products and shipping!).

In the meantime, It would be highly appreciated if you could take a few minutes to leave a very good review (4 or 5 stars minimum) on trustpilot through this link. This helps us to continue providing great products and helps potential buyers to make confident decisions.

??????? Please let us know when it is done and we will ship your order. ??????

Thank you in advance for your review.

Best Regards,

Your SANRICO Customer Service Team

**** my response to support ****
On Tue, 6 Apr at 8:57 AM , Craig wrote:
I have no problem leaving a review after the product is delivered. I used PayPal for the purchase of your product. My shipping address is automatically entered by PayPal into your software. I didn’t manually enter my address wrong. Your software developer should look at why the PayPal transaction shipping address was changed. Most likely due to auto-correct. If you don’t want to ship the product, then give me a full refund and we will just agree to disagree. But, I will not be held hostage to giving a review in order to ship a product to me that was paid for but wasn’t delivered at all to anyone. I’ll wait for your response. If you don’t respond then I’ll contact PayPal to dispute the charges and refund my money. You should really look at what you wrote to me the customer and think about how this review will look when posted.

Craig

iPhone

I purchased the powersphere

I had a small problem in ordering and contacted them and in about 24 hours they got a hold of me and solved the problem no hassles vary pleased I will use them again soon

Ordered drill bits and had a problem receiving them. I contacted customer service and received a reply quickly with an apology and a note that they would ship out another set and if I was to receive the 1st order keep it as an apology for not receiving them in a timely manner. A few days later I received a package. Not sure if it's the original or the second package. My point is this is a way to run a company. I will be ordering again from this company in the future.

Excellent customer service, excellent service, item delivered promptly . Correspondence was exceptional all queries replied to in less than 24 hr. Will have no trouble in recommending Sanrico to anyone.

I have a bad habit of ordering items from companies website without reviewing my options for item being purchased. I ordered the power sphere without seeing and/or knowing an adapter was an option. I received the item just to find out it was not compatible to my equipment. I contacted the company With a very quick response and even a quicker solution. They did not sell the adapter by itself but they were able to generate an item number just for the adapter (only) for me to purchase and even got to price half off..... Great customer service!

Thanks

Good experience with Sanrico. Customer service attentive to my needs.

I am so pumped up for my Sanrico products, including the many I have yet to purchase!

The folks in customer service were prompt, attentive, and all have a ridiculously adept way of sharing their product knowledge, and mostly, being helpful HUMANS!!
Cant wait to route insane amounts of 45 deg miters...SPLINTER & HASSLE FREE!
Thanks for doing biz right, Sanrico; i wish there were more like you!!!

Very impressed with the service department of sanrico

Amazing customer service. Wife had suprised me and ordered as a gift. I also ordered a double 30pk. Notified customer service about the double purchase and they took care of it.