I ordered three items on Sunday taking advantage of the 30% discount offer. When my order was confirmed two of the items were discounted but the third was had a ‘subscription’ added (regular repeat or... Toon meer
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Lees wat reviewers zeggen
I love the products that I use and I’ve been a customer for at least ten years. I will continue to buy them because my skin never performs as well using other brands. Customer support is fairly pr... Toon meer
As always, another amazing Facial at Sarah Chapman. Stacie is FABULOUS & her wealth of knowledge, tips & advice is priceless! Clinic is always clean & welcoming, efficient & professional. Instant res... Toon meer
Bedrijf heeft geantwoord
All Sarah Chapman products are wonderful ... although potent are kind to the skin. I have sensitive skin and all the products I have tried have been fine.
Bedrijfsgegevens
Geschreven door het bedrijf
Renowned as London’s most sought-after facialist, Sarah Chapman is the founder and formulator behind the award-winning Skinesis skincare range and clinic. With over 20 years of experience and advanced training in cosmetic science, Sarah has developed a reputation for delivering transformative results through a unique combination of cutting-edge technology, potent active ingredients, and her signature massage techniques. At the heart of Sarah Chapman Skinesis is a science-driven, hands-on approach to skincare. Each product is inspired by the real-life concerns of over 15,000 facials performed annually at her Chelsea-based Skinesis Clinic – a trusted destination for A-list clients and beauty insiders alike. From collagen therapies to microneedling and laser treatments, the clinic delivers radiant, red carpet-ready skin. Launched in 2008, the Skinesis product line brings this expertise home with results-driven formulas that blend advanced actives like peptides, stem cells, and vitamins with high-performance botanicals and essential oils. The result? Proven, luxurious skincare designed to transform your complexion and deliver the legendary Skinesis glow.
Contactgegevens
Verenigd Koninkrijk
- customercare@sarahchapman.com
- sarahchapman.com
4,7
Uitstekend
105 reviews
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Slow and not interested
Slow, disinterested. Turned me off using them at all. I have now changed brands. Cant believe their service is so bad.
1 januari 2024
Review zonder uitnodiging
Antwoord van sarahchapman.com
Dear Miss Haydon,
We have recently claimed our Trustpilot profile and are now actively reviewing and responding to feedback to better support our customers and improve our service.
We’re sorry to hear about your experience and that we didn’t meet your expectations. This certainly isn’t the level of service we aim to provide.
We’d appreciate the opportunity to understand more about what happened so we can investigate and improve. If you're happy to, please email our customer care team at CUSTOMERCARE@SARAHCHAPMAN.COM with your full name, order number (if applicable), and any details about your experience.
Thank you for your feedback. We take all comments seriously and are committed to improving them.
Warm regards,
Jack
Sarah Chapman customer care team
disappointing experience
I write this review with the intention of helping other customers to avoid unpleasant surprises.
It seems I'm not the only foreign customer who has had problems with shipping and with customer care. Two weak aspects of this website.
I waited an endless time for my first order which included a gift for the over £ 100 spent. The package arrived after a month without gift. After countless exchanges of correspondence with customer support they decided, as a token of apology, to send me a free package that included the previous gift (expected twice). Moral of the story after 20 days I finally collected my “free package”(actually an envelope) by paying 6 euros for customs containing two small samples and again no gift related to the previous purchase.
I'm sorry to say but all this denotes a lack of respect and a behavior that is not up to what they claim to be.
Until they improve these aspects they are comparable to a beautiful Ferrari without an engine. Luxurious and promising but only in appearance.
I write this with much disappointment I would have preferred to have a good opinion but there are other brands that are better organized and with the same excellent products that deserve to be considered more than Sarah Chapman.
I do not recommend purchasing on this website for foreign customers like me. Roberta
14 september 2021
Review zonder uitnodiging
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