desertcart.ae Reviews 

Spam this app i buy one time they cut money from my card after one month auto becuse they make spam
They save my setting
Dont buy any things this is Spam

VERY HARD TO INITIATE A REFUND

I placed an order on their scout app which was supposed to be delivered in 20 days , it is delayed over a month now and no updates in a week , i contacted support and they say we cannot do anything to initiate refund ? What? They are now asking me to wait for the order to arrive EONS later and then initiate a refund , terrible experience

DO NOT USE THIS COMPANY

1 star is more than they deserve, I ordered a treadmill for my dog which arrived and was faulty, upon my complaint desertcart informed me that it is a US product so I would have to spend a further 600aed on a transformer, while I waited for the transformer the 30day return period finished and now I have a faulty treadmill that doesn't work, a 600aed transformer that is pointless and Desert Cart are refusing to acknowledge the faulty product and return and replace.

Abeer was the support agent who informed me to buy the transformer and since then a woman called Monika has been ridiculously unhelpful. I even informed Abeer that I shouldn't buy the transformer because the product is clearly faulty.

Oh and as part of the purchase they try and mislead you in the fine print with a Desert cart PRO membership, theres very little details and its extremely misleading so after completion of my order they also took 500aed for a membership I knew nothing about and didn't want and are also refusing to refund.

I am currently in the process of raising a complaint with the ministry of Economy for consumer rights breaches.

Delivery information was incorrect, and support service was not able to provide actual information. Information about product availability on a site was incorrectly presented.

They charge over 800 riyals for product 52 riyals
I contact the company and cancel order and refund the amount. Greet customer service

Highly unprofesional. As ler desertcayt the customer is not 8mporyant but the supplier is. If you complain onlune regarding the services the threthen to block your account and do so evwn though as a customer we pay yearly subsription for Pro services. Plus they force you to put good reviews on theor survey or else their agents start delaying things and force us openly not to review badly.

موقع Desertcart يوفر مجموعة ضخمة من العلامات التجارية المحلية والعالمية. عملية الشراء كانت سهلة والدفع آمن جداً.

Very bad experience. I did not receive my package. Their customet service is very slow in replying my email

its horrendous more than three months ordered a thing and they cant deliver or refund and their customer service is just making lame excuses instead of pleading them for a genuine answer they are just lying around on the order, no refund no order delivery.

ordered 20 May for delivery 23-25 May. Now 29 May and they are unable to advise when the package will be delivered.

They got our stuff but half of the stuff was gone!????? Plus after a month they took 700 sar from us!???????? Terribke

very bad experience. After subscripting to their membership, they want to charge shipping and handling more than the price of the item. The refused to refund my membership fee SR 799

In a matter of one month I bought 2 items from Amazon SA and unfortunately the seller was DesertCart. Both were products were cancelled by seller, separately, stating no stock of said products. these products' are still being offered for purchase. I was not given any other option and the irritating thing is that they are the only sellers that bring this into Saudi Arabia. The first product was refunded 3 weeks ago and has still not shown up on my bank statement.

No customer protection at all they just leave us to pay huge amounts for shipping without any kind of support as you see! Weaste of time and money i recommend never to use this application.
In my case i paid more than 50% from my total invoice as a shipping fees and when i received the items it was not even close to the pictures they are dealing with low quality of suppliers so you will loose your shipping fees because their policy is not protecting us i am not recommending them as a trusted shopping channel at all it's waste of money and time. Take care

You will be charged an annual subscription fee of around 200$ without any notifications. You will never see a refund or be able to remove your card. AVOID.

I ordered a Charlotte Tilbury eyeshadow shade 'Marie Antoinette' but received the wrong shade of 'oyster pearl'

I chose no membership but I found my self placing an order with membership.
beware of this website, dont buy.

The website activated a membership without my request. This site is shady

Free delivery costs! Somehow Desert Cart managed to get my original review removed. Hows about you're a bit more honest with your language and stop deceiving customers.

You advertise FREE DELIVERY yet this is a subscription based service so NOT free. In future I'll be monitoring attempts to remove my kind constructive feedback and expect you to publicly justify your false claims.

AVOID at all cost.

What they will do they will cancel the order but wont refund you for the membership. its a big SCAM