SaveMoneyHub Reviews 

Took out gap insurance. Explained to on the phone that it was a return to invoice insurance. Fast forward a few months I unfortunately had to make a claim due to my car goi no on fire. Was told I was due £3515 back but I had to wait 5 weeks for it to go in my bank. That was ok. I waited no problem. Then £287 went in my bank. A fair bit of difference there.

So 2 days back and forward on the phone I finally get told that I was told the wrong amount. I was told I had the wrong insurance (I only had shortfall) and that was it. I queried about why I was told such a different amount and asked them if they would be honouring this price. I then asked them that they could look at Howard’s files and was told by Dave in the claims department that Howard (who I originally was dealing with) had cancer and that was not possible.

They have been so unprofessional with me. Have left me thinking I was getting £3515 for 5 weeks to be hit with £287. I’ve been sitting in tears and Dave was rude on the phone. He kept talking over me and speaking to me like I was stupid. I don’t work for the company so I don’t know the ins and outs of it!

A refreshing change to speak to a very courteous human being! Installed total confidence in choosing this company for my GAP insurance.

Very professional and pleasant phone call post sale.
Good price for the cover too.

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Excellent smooth easy direct to the point

Very easy to use, when talking to a member of staff on the phone. That person was very helpful and reassuring!

Easy to use.

Easy process gap insurance offers peace of mind very good price for cover

I usually purchase my gap insurance through the dealership until I read that they take a huge amount of commission. I used to pay £399 for a BMW but now pay £134.
They also called me today to check that I was ok and understood everything. The guy who called me was so lovely and friendly. These guys are going to be my go to insurers from now on. Keep up the good work.

Quick and easy to find the required product and set up my gap insurance.

Easy to complete and organise GAP insurance.

Friendly and helpful assistant who called me after buying the product to confirm that I understood the key terms and conditions. This was unexpected but excellent customer service.

Excellent value for money. Also customer service impressive as I received a call after ordering online to check that I fully understood what I had purchased and that it met my needs.

Straight forward procedure couldn’t be easier

So easy to use. I am not computer literate.

Great deal on GAP insurance for a Mercedes A180.
Friendly and helpful service from Steven.

Very responsive team. It's nice to be able to talk to real people and have a real personal service.
The team were quick to respond and very helpful.
Great customer service

I bought a policy and I was covered during the quote but when documents came through after I bought the policy I was not covered

Easy, all info emailed as required