Well what can I say, ordered Wednesday and item delivered Friday. Absolutely brilliant service, amazing Prices literally more than half the price of other sites. Norton doesn’t like this websi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Placed an order for next-day delivery. Nearly 2 weeks and still no sign of the item and receiving automated customer service responses when trying to cancel and request a refund. Cannot get through on... Toon meer
Well what can I say, ordered Wednesday and item delivered Friday. Absolutely brilliant service, amazing Prices literally more than half the price of other sites. Norton doesn’t like this website... Toon meer
Bedrijf heeft geantwoord
You company is not unique in what it sells and operates in what I assume is a very competitive market. Where I have been impressed with Saxumo in particular is the pricing of their sale items a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kledingwinkel
- Activewear winkel
- Winkel in modeaccessoires
- Buitensportwinkel
- Hardloopwinkel
- Sportkledingwinkel
Info over Saxumo
Geschreven door het bedrijf
With over 40 years of fashion retail heritage, including the award-winning Psyche store founded in 1982, Saxumo.com brings unrivalled experience to the world of online sports fashion.
Today, Saxumo.com is your trusted destination for sportswear and lifestyle fashion at unbeatable prices. We partner directly with leading brands such as , Lacoste, Berghaus, Under Armour, Lyle & Scott, and Merrell, ensuring 100% authentic products every time.
Why shop with us?
- Fast delivery with live parcel tracking
- Secure checkout & multiple payment options
- Hassle-free returns
- Exclusive offers on top sports fashion brands
Join thousands of satisfied UK customers who rate us highly for service, speed, and quality.
Contactgegevens
W10-W11 The Innovation Centre, TS10 5SH, Kirkleatham , Verenigd Koninkrijk
- info@saxumo.com
- saxumo.com
3,9
Goed
627 reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
No Delivery Received, No Refund
Placed an order for next-day delivery. Nearly 2 weeks and still no sign of the item and receiving automated customer service responses when trying to cancel and request a refund. Cannot get through on their customer service number either. Would avoid this company.
6 april 2026
Review zonder uitnodiging
Sent an order back for a refund and…
Sent an order back for a refund and been waiting over a month since the refund was allegedly issued. Steer clear
18 september 2025
Review zonder uitnodiging
Terrible terrible company
Terrible terrible company. I’ve had a string of 20 emails with them, I ordered a tracksuit and returned the top half as it was too small, I tracked the return, they received it back, I sent them the tracking item number, they didnt let me know, havent refunded me/ been in touch to arrange the option of a different size. So basically stole my money!
21 december 2025
Review zonder uitnodiging
Antwoord van Saxumo
Hi Ashley,
We’re really sorry to hear about your experience and appreciate you bringing this to our attention. This certainly isn’t the level of service we aim to provide.
Please contact us directly at info@saxumo.com
or call us on 01642 777915 with your order number, and we will prioritise resolving this for you immediately — whether that’s issuing a refund or arranging an exchange in your preferred size.
We’ll make sure this is sorted as quickly as possible.
Kind regards,
Saxumo Customer Service
Very difficult to return items
I ordered large but I was sent medium. This company makes it very difficult to return items. I had to make a request to return the items, then wait until they email permission. I wasn’t sent a return label so had to pay for postage even though it was there mistake. I will not be ordering again!
10 april 2026
Review zonder uitnodiging
Antwoord van Saxumo
Hi Jayden,
We’re really sorry to hear about your experience. This isn’t the service we aim to provide.
Just to clarify, we do offer a quick and easy returns process through our online portal here: https://saxumo.aftership.com/returns
— this allows customers to submit returns without needing to wait for manual approval.
If you were sent the incorrect item (medium instead of large), that’s completely on us and we apologise for that. In these cases, we’re more than happy to resolve this for you, including covering return costs.
Please contact us at info@saxumo.com with your order details so we can get this sorted properly for you.
Kind regards,
Saxumo Customer Service
Antwoord van Saxumo
Thank you for your kind words, Dan!
We’re glad to hear your order arrived quickly and that you’re happy with the service. We appreciate your support and look forward to serving you again soon.
Antwoord van Saxumo
Thank you for your feedback, Adam.
We’re glad you’ve had a good experience with our customer service. We’ll arrange for a callback as soon as possible—if there’s a preferred time, feel free to let us know.
You can also reach us directly on 01642 777915 or email info@saxumo.com
if needed.
Very quick response to my request
Very quick response to my request
8 april 2026
Review zonder uitnodiging
Antwoord van Saxumo
Thanks for your feedback, Jonathan — we really appreciate it!
We’re glad to hear your request was handled quickly. If there’s anything else we can help with, just let us know.
Antwoord van Saxumo
Thank you for your feedback!
We’re really pleased to hear your order arrived quickly. We appreciate your support and hope to see you again soon.
Easy to navigate the website
Easy to navigate the website. Good prices and well informed about delivery. Would use again.
30 maart 2026
Antwoord van Saxumo
Great to hear you had a smooth experience, Annette!
We’re glad you found the website easy to navigate and that everything around pricing and delivery was clear. That’s exactly what we aim for. We really appreciate your support and look forward to having you shop with us again soon!
I ordered something for Christmas
I ordered something for Christmas, the size was too small, I returned the package early January and asked for a larger size, they received the package and haven't sent the larger size out yet... It's now April, I have emailed customer service and have had a couple of replies saying they are in with it, but this is beyond a joke, they have now stopped replying to me, absolutely abhorrent service.
10 januari 2026
Review zonder uitnodiging
Antwoord van Saxumo
Dear Liam,
We’re really sorry to hear about your experience; we completely understand how frustrating this must be, especially given how long you’ve been waiting. This is certainly not the level of service we aim to provide.
We’d like to get this resolved for you as a priority. Please contact us directly at info@saxumo.com or call us on 01642 777915, and we’ll personally look into this and ensure a suitable resolution is put in place as quickly as possible.
Very nice and comfortable clothes and…
Very nice and comfortable clothes and very fast delivery
2 april 2026
Antwoord van Saxumo
Thank you for your kind feedback, Aras!
We’re really pleased to hear you found the clothes comfortable and that your order arrived quickly. That’s exactly the experience we aim to deliver every time.
We appreciate your support and hope to see you shopping with us again soon!
Antwoord van Saxumo
Thank you for your review, Charles!
We’re glad to hear you’re happy with the clothing — we really appreciate your support and hope to see you back again soon.
Very pleased with the boys track suit
Very pleased with the boys track suit.
Well made. My grandson will love it. Will buy from here again. Good price as well.
1 april 2026
Antwoord van Saxumo
Thank you for your kind review, Denise!
We’re really pleased to hear you’re happy with the tracksuit, we’re sure your grandson will love it. Great to hear you found it good value too.
We appreciate your support and look forward to having you shop with us again soon!
Antwoord van Saxumo
Thank you for your review, Kevin!
We’re really pleased to hear you’re happy with the value, service, and quality – that’s exactly what we aim for every time. We appreciate you taking the time to share your feedback and hope to see you shopping with us again soon.
Thanks again for your support!
I had very bad experience
I had very bad experience, they sent a wrong item and would not cover the shipping back. All was covered by my expenses. The return process is also dodgy, they got to approve it first.. I would not buy again!
26 maart 2026
Antwoord van Saxumo
Hi Nor,
We’re really sorry to hear about your experience — this isn’t the level of service we aim to provide.
If an incorrect item was sent, we would always want to resolve this properly. Our returns process does require approval first so we can review each case and ensure the correct outcome, but it should always be straightforward and transparent.
For reference, we do offer a simple and easy-to-use returns portal here:
https://saxumo.aftership.com/returns
We’d really like to look into this for you and get it resolved. Please contact our team at info@saxumo.com with your order number, or call us on 01642 777915, and we’ll make this right as quickly as possible.
Thanks for bringing this to our attention.
Antwoord van Saxumo
Thank you for your review, Douglas — we really appreciate it.
We’re glad to hear you were happy with both the price and the quick service. We aim to keep things simple, fast, and great value every time.
Hope to see you back again soon!
Super fast delivery and great prices
Super fast delivery and great prices, ordered Saturday and was here by Tuesday. Thank you
30 maart 2026
Antwoord van Saxumo
Thank you for your review, Andrew!
We’re really pleased to hear your order arrived quickly and that you’re happy with the prices.
We aim to keep delivery fast and reliable, so it’s great to know that came through.
If you ever need anything, feel free to reach out to us at info@saxumo.com
or on 01642 777915 – we’re always happy to help.
Thanks again for your support!
Brilliant company with good deals
Brilliant company with good deals, and fast delivery who actually had the product I wanted £20 cheaper than Next, I would definitely recommend them and use this company again for future purchases.
30 maart 2026
Antwoord van Saxumo
Thank you for your review, Keri!
We really appreciate your kind words – great to hear you found exactly what you were after at a better price and with fast delivery. That’s exactly what we aim for.
Thanks for recommending us, and we look forward to having you shop with us again soon!
If you ever need anything, feel free to contact us on 01642 777915 or info@saxumo.com
Absolutely love shopping on saxumo.com…
Absolutely love shopping on saxumo.com quality clothes and fast delivery at reasonable prices
27 maart 2026
Antwoord van Saxumo
Thank you for your great review, Michael.
We really appreciate your kind words and are pleased to hear you love shopping with us. It is great to know the quality, pricing and fast delivery all stood out.
We hope to see you back at Saxumo again soon.
Never received my package
I am extremely disappointed with my recent experience. My order was delivered to an incorrect address, and I have provided clear photographic evidence demonstrating that the property where the package was left is not mine. Despite this, the company has refused to issue a refund.
This matter has been ongoing since December, and more recently, my attempts to resolve the issue have been met with no response at all. The lack of accountability and communication is highly concerning.
Based on this experience, I cannot recommend this company. The level of customer service has been very poor, and I would strongly advise others to exercise caution before making a purchase.
18 december 2025
Review zonder uitnodiging
Antwoord van Saxumo
Hi,
Thank you for your review — we’re sorry to hear about your experience and understand your frustration.
We have investigated this with the courier, and the delivery confirmation shows the parcel was delivered to a neighbouring property, as requested on your Royal Mail account.
That said, we do want to help resolve this for you. Please contact us directly on 01642 777915 or email info@saxumo.com.
We are here to help and would like the opportunity to get this sorted.
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