SCD CROWD Reviews 

45
TrustScore 4 uit 5

3,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Over the holiday season I ordered a garment I was excited about, and it is ariving far beyond the promised delivery time. So, why the 5 stars? When I reached out, I was met with a quick respo... Toon meer

Beoordeeld met 5 van de 5 sterren

Expérience mouvementée avec l’achat d’un pantalon vu que la taille ne m’allait pas. Malgrés ça l’échange s’est vraiment bien déroulé et la communication a été très facile et efficace. Petit cons... Toon meer

Beoordeeld met 5 van de 5 sterren

Everything arrived on time. This brand is SUPER COOL, I’ve never wear clothes so swag, very good quality materials. The assistance service is great, timely responses and no problems with tracking.... Toon meer

Beoordeeld met 2 van de 5 sterren

While the quality of the clothing is good, their customer service is poor. I emailed them prior to shopping to see if they could do refunds on credit card and they said it was possible. The sizing is... Toon meer

Bedrijf heeft geantwoord


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

45 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,8

Alle reviews

(45)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 2 van de 5 sterren

Poor service

While the quality of the clothing is good, their customer service is poor. I emailed them prior to shopping to see if they could do refunds on credit card and they said it was possible. The sizing is slightly off from their measurements so it did not fit me the way I wanted and requested a return. It’s been 2 weeks of back and forth through support and I’m still unable to receive a refund despite showing them proof of the email they sent to me saying that they would. I understand the store policy on the site says they prefer refunds through store cards, but them not honoring their policy leaves an impression on me. I have shown proof of the product being unworn and in pristine condition, so there was no reason why they couldn’t honor the refund for the return.

20 augustus 2024
Review zonder uitnodiging
Logo SCD CROWD

Antwoord van SCD CROWD

Dear Whong,

Thank you for sharing your feedback with us. We take customer service very seriously and strive to ensure every customer has a positive experience with our brand.

After reviewing your case in detail, including video footage from our quality control team, we noticed that the product you returned showed signs of wear. This observation led us to adhere to our policy, which typically does not allow refunds for worn items. Despite this, as a gesture of goodwill, we offered you a refund in store credit, which is beyond our standard policy to accommodate your request.

We have a solid commitment to fairness and always strive to act in the best interest of our customers. Please be assured that when products are returned in unworn, pristine condition, we consistently provide refunds in accordance with our policies.

We hope this clarifies the situation and appreciate your understanding. If you have any further questions or need assistance, please do not hesitate to reach out.

Beoordeeld met 5 van de 5 sterren

Broooo You never let me down with the…

Broooo You never let me down with the merch 🔥 , if You whant to purchase really good cuality and service You came to the right place , don't doubt Ive been a daily costumer and the product is a 10 /10 , 💯 guarantee it You Will be satisfied!!!

31 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor customer service

It’s been about two weeks and my order hasn’t even shipped yet. They’re completely unresponsive via their support email.
I’m genuinely not sure yet if I’ve been scammed.

24 juli 2024
Logo SCD CROWD

Antwoord van SCD CROWD

Dear Chance,

I apologize for the delay in shipping your order and for any inconvenience this may have caused. Occasionally, shipping delays can occur due to production schedules, but please rest assured that we are working diligently to get your order to you as soon as possible.

If you haven’t received a response to your email, I recommend reaching out to us via WhatsApp or by sending us a direct message. We typically respond within 12 hours and can assist you with any questions or concerns.

Thank you for your patience and understanding.

Beoordeeld met 5 van de 5 sterren

Satisfactory choice

Nice shopping experience,the logistics time was a little bit long, It take 10days arrive to me, but thanks i am satisfied with the Tshirt! Anyway it is a trustworthy brand. I'll be back~

13 juni 2024
Beoordeeld met 5 van de 5 sterren

Très positif !

Expérience mouvementée avec l’achat d’un pantalon vu que la taille ne m’allait pas. Malgrés ça l’échange s’est vraiment bien déroulé et la communication a été très facile et efficace.

Petit conseil pour les acheteurs, si comme moi vous êtes à la limite d’une taille ou entre 2 tailles de vêtements, prenez toujours au plus large !

Je recommande scd crowd 👍🏻

13 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I Bought the FW23 Dark Ascent Vest and…

I Bought the FW23 Dark Ascent Vest and must say the garment’s quality is really good . After placing my order the team helped me to pick the right size for the vest and it fits perfectly .
Really good customer experience and great quality.

10 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quality is amazing and customer service as been so kind and helpful.

First off I want to give a shout-out to the customer service staff. They've been really cool with reaching out through whatsapp to make sure I'm happy with my purchase. They even sent me through a link to preview their ss24 collection before it went live which is a nice touch. I ordered a pair of leather bottoms from the ss23 collection which are amazing. They feel so premium and look amazing in person. Unfortunately the size I ordered was a bit too small so I had to send them back but had no issues doing so. I was helped with the return process to make sure I got my refund as fast as possible. (Update) Got the correct size trousers and the matching jacket. Really happy with both. Give them a go 👍

4 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

No replies after asking for a return

No replies after asking for a return. I wasn't able to return an item because it wasn't damaged. However the website states a "no questions asked" return guarantee

17 februari 2024
Review zonder uitnodiging
Logo SCD CROWD

Antwoord van SCD CROWD

Dear Mehdi,

Thank you for reaching out and bringing this to our attention. I apologize for the delay in responding to your return request.

I want to clarify that while we do offer a “no questions asked” return policy, all returns must still pass a standard review to ensure they meet our criteria, such as being in their original condition. Unfortunately, in this instance, the item did not pass our review process so that we couldn’t proceed with the return.

We strive to provide a positive experience for all our customers, and I’m sorry that this has not been your experience so far. Please do not hesitate to contact us if you have any further questions or need additional assistance. We’re here to help.

I appreciate your understanding.

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