I've been a customer for some time and have recommended so many others, friends and family from giving them melts to try first and then them becoming regular customers too!! This family run busin... Toon meer
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This was my first order from Scents@number3. Ordering using the website was easy. Delivery was really quick just a couple of days from ordering and I had them. I bought 10 snap bars. It was diffic... Toon meer
I've been with other wax melts companies before I discovered Scents@no3 and I'd never go anywhere else again. The products are the best around, the wax melts give off beautiful scents all day long and... Toon meer
Bedrijf heeft geantwoord
Absolutely LOVE this company! ❤️ I honestly wouldn’t buy my wax melts anywhere else now. Deliveries are always super fast, everything is beautifully packaged, and there are always amazing deals... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Scents@No3 flourishes as a family-run enterprise, fueled by our passion for home fragrances and our esteemed customer base. We are dedicated to providing top-notch products at affordable prices while staying true to our fundamental principles. Every handmade item is meticulously crafted with love and precision at our workshop in Bolton, Lancashire.
Contactgegevens
Verenigd Koninkrijk
- scentsatno3.co.uk
4,8
Uitstekend
371 reviews
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Love Scents @ No3 ..wouldn't go…
Love Scents @ No3 ..wouldn't go anywhere else..Christmas Spice is a favourite along with Apple & Cinnamon..X❤️
11 september 2026
Review zonder uitnodiging
Antwoord van Scents @ No3
Thank you so much for your lovely review and continued support! ❤️ It means so much to us that you wouldn’t go anywhere else. Christmas Spice and Apple & Cinnamon are both gorgeous choices — perfect for making the home smell warm and cosy! 🥰 Thank you for choosing Scents@No3 xx
Best Wishes
Scents@No3
The ginger harvest pumkin unreal smell
The ginger harvest pumkin unreal smell
The mulled spice was ok..
26 augustus 2026
Antwoord van Scents @ No3
Thank you so much for your review! We’re really pleased to hear you’re loving Ginger Harvest Pumpkin — hearing you describe the scent as “unreal” is such a lovely compliment!
We really appreciate your feedback on Mulled Spice too. Fragrance is such a personal thing, and we know not every scent will be a favourite for everyone.
Thank you for choosing Scents@No3 and for taking the time to share your experience with us. We hope you discover plenty more favourites!
Best Wishes
Scents@No3
The goody boxwax melts,hoover discs,room…
The wax melts,hoover discs,room fragrance ,and shower whipvare are all fantastic
26 augustus 2026
Antwoord van Scents @ No3
Thank you so much for your lovely review! We’re so pleased you’ve been enjoying such a selection of our products, from the wax melts and hoover discs to the room fragrance and shower whip! It means so much to hear you think they’re all fantastic. Thank you for choosing Scents@No3 and for your support!
Best wishes
Scents@No3
Antwoord van Scents @ No3
Thank you so much for your lovely review! We’re so pleased your order arrived quickly and safely, and even happier to hear you’re loving your reed diffusers! We really appreciate your support and hope you continue to enjoy them.
Best wishes
Scents@No3
Bad customer service experience
Unfortunately I placed an order using the welcome code to my mother’s address as I was out of town. Now I completely understood the misunderstanding and keeping it fair to “new” customers however upon receiving the emails detailing why my order was not yet shipped. “Kelly Atkinson” was emailing me and the emails came across as extremely rude and suggestive. I explained my situation with being out of the country at time of order and she proceeded to contradict me with ordering near Cardiff when it was my mother who placed the order on my behalf. I have never felt so belittled and embarrassed in my life. I asked how to leave a review and she went on to tell me that leaving a negative review would not be fair to the business as it is a small business?. I am utterly disgusted and humiliated with how this was handled. If you are looking for a great place for scents then this is the place however customer service is a solid 2/10.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Scents @ No3
We’re genuinely sorry to see that you have been left feeling this way, as it was never our intention for our correspondence to cause upset.
The issue related to our New Customer Discount, which is a one-time offer per household. The order was initially flagged by our system because the shipping and billing address matched details previously associated with use of the New Customer Discount. The name on both the billing and shipping address was also the same as previously used. Based on the information available to us, there were therefore several matching details which resulted in the order being flagged for review.
We appreciate that you subsequently provided further information regarding the circumstances, but when we initially contacted you we could only act upon the order information available to us. Our New Customer Discount is simply a policy that we have to apply consistently to all customers.
We’re also sorry that our response regarding the location of the order made you feel that we were questioning your honesty, as this was never our intention.
In your email to us, you specifically stated:
> “At the time I happened to order from yourselves I was unfortunately out of the country so obviously I could not have it delivered to my house as I was on holiday.”
From the wording of this email, our understanding was naturally that you had placed the order yourself while you were out of the country. We therefore responded by explaining that the information recorded against the order showed that it had been placed from Cardiff, UK.
You subsequently clarified that your mother had actually placed the order on your behalf while you were away. We completely accept that explanation; however, this was not mentioned in the original email quoted above and therefore wasn't something we could have known when we responded. We feel this additional context is important, particularly as the account given in your review differs from the information we were originally provided with.
We would also like to gently clarify the point regarding the review, as we feel our comments may have been interpreted differently from how they were intended. When you mentioned leaving a review, we explained that you were, of course, entitled to share your experience and opinion and that you would automatically receive a review invitation from the independent third-party company we use to collect customer reviews. Our only request was that any review left fairly reflected the full circumstances of the situation and the correspondence between us.
We would also like to clarify the cancellation of the order. In your very first reply to us, after we explained why the New Customer Discount had been flagged, you asked us to cancel the order. We therefore cancelled and refunded the order as requested. The cancellation was not a decision we made ourselves following the subsequent correspondence; it was carried out in accordance with your request.
We’re genuinely sorry that what began as a query regarding a promotional discount has resulted in you feeling disappointed with our customer service. Throughout our correspondence, we have tried to remain polite and professional, explain why the order was flagged and respond to the information available to us at each stage.
We fully respect that you may not agree with our decision, but we do feel it is important to provide the full context where information within a review differs from the correspondence we received.
We are sorry to hear that you and your family have decided not to shop with us again, and we wish you all the very best for the future.
Very good site
Very good site. Lots of different fragrances to buy and the smell lasts a long time and doesn’t have an after smell once you blow the candle out. Highly recommend.
26 maart 2026
Antwoord van Scents @ No3
Thank you so much for your lovely review! 🥰❤️ We’re so pleased you’re enjoying the huge choice of fragrances we have available and, most importantly, how long-lasting you’re finding them! ✨🏡
It’s also lovely to hear you’ve had a great experience using our website and would highly recommend us — that really does mean so much to our little family business. 🥹💕
Thank you for choosing Scents@No3 and for taking the time to share your experience! ❤️
The smells are amazing have ordered…
The smells are amazing have ordered from other suppliers and always gone back to this one, i’ve had hoover discs melts and carpet freshener… which all leave a lovely aroma the wax melts are 5 * also very quick delivery 😊
24 augustus 2026
Review zonder uitnodiging
Antwoord van Scents @ No3
Thank you so much for such a lovely review! 🥰❤️ It means the absolute world to us that, even after trying other suppliers, you always come back to Scents@No3 — we couldn’t ask for a better compliment! 🥹✨
We’re so pleased you’ve been loving everything from our wax melts and carpet fresheners to our hoover discs, and that they keep your home smelling gorgeous. 🏡💕 And 5 stars for our wax melts ⭐️⭐️⭐️⭐️⭐️ — we’ll very happily take that! 😍
Thank you again for your continued support and for taking the time to leave us such wonderful feedback. ❤️
Best wishes
Scents@No3
Absolutely love my monthly Box
Absolutely love my monthly Box! Looks amazing, smells amazing, is amazing 🤩
26 mei 2026
Antwoord van Scents @ No3
Aww, thank you so much! 🥰💕 We absolutely love hearing how much you’re enjoying your monthly box! There’s nothing better than a little box of gorgeous-smelling goodies arriving at your door each month 🤩✨ Thank you for being a subscriber and for your lovely review — it really does mean so much to us! 💕
Best wishes
Scents@No3
Last time I go them the smell was so much stronger. I told everyone how amazing they were and I’ve let them downs.
Last time I go them the smell of them was amazing and this time I was a bit disappointed. They only last a few hours if even.
27 juli 2026
Antwoord van Scents @ No3
Thank you for your review. We’re sorry to hear that the oils didn’t seem as strong as you remembered from your previous order.
Our diffuser oils are sold in their neatest form, exactly as we receive them from our fragrance supplier. They arrive with us in larger bottles and are simply decanted into our smaller diffuser oil bottles for sale.
The strength and longevity can naturally differ between individual fragrances due to the different fragrance notes within each oil, as well as factors such as the diffuser being used and the surrounding environment.
We’re sorry to hear that this purchase hasn’t performed as you expected..
Best wishes
Scents@No3
My first purchase from scents at No3
My first purchase from scents at No3 , and I’m very impressed! I’ve tried so many wax melt shops , and these from scents at No3 are gorgeous , long lasting and have a nice smooth scent , not artificial smelling . Lovely , helpful sellers too , I’ll be back ! I recommend 100% ❤️
27 juli 2026
Antwoord van Scents @ No3
Thank you so much for your wonderful review! ❤️ We're absolutely delighted that you chose Scents@No3 for your first order and even more pleased to hear we've made such a great first impression.
It means so much to hear that you found our wax melts to be long-lasting with a smooth, authentic fragrance, your comments are incredibly appreciated.
Thank you as well for your kind words about our customer service. We can't wait to welcome you back for your next order, and we're so grateful for your 100% recommendation! 🥰
Best wishes
Scents@No3
There the best although I tend to stick…
There the best although I tend to stick to the same ones
27 juli 2026
Antwoord van Scents @ No3
Thank you so much! 🥰 We’re so pleased you love our melts. There’s absolutely nothing wrong with sticking to your favourites once you’ve found the scents you love! 💕 Thank you for your continued support, it really does mean a lot to us. xx
Best wishes
Scents@No3
Wax melt addict!! This the the only review you need to read…
I can not recommend this company enough.
Wax melt scents that lasts for days, loadsss of choice, personal touches & quick delivery. I’ve ordered from scents @ no3 many times & I’ve never once been disappointed. Prices are very reasonable & i’d honestly pay more for these wax melts- they are that good!!
The wax melts are white in colour- simple & classic which makes for a much MUCH easier clean up.
If I could give more than 5 stars I would ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
26 mei 2026
Antwoord van Scents @ No3
Wow, what an absolutely amazing review! 🥰 Thank you so much for your continued support and for choosing to order from us time and time again. It genuinely means so much to our small family business.
We’re so pleased you love the long-lasting scents, the huge choice of fragrances and our simple white wax melts – and we’re especially happy to hear that you’ve never been disappointed with an order!
Reviews like this really do mean the world to us. Thank you for recommending us so highly and for all those extra stars! ⭐️💗
Best wishes
Scents@No3
Antwoord van Scents @ No3
Thank you so much for your lovely review! 😊
We're delighted to hear that you're enjoying our wax melts and found them to be great value for money. It's also fantastic to know your order arrived quickly, as we know how exciting it is to receive new fragrances!
Thank you for taking the time to share your experience and for supporting our small family business. We hope to welcome you back again soon for more beautifully scented treats!
Best wishes
Scents@No3
Antwoord van Scents @ No3
Thank you so much for your wonderful review! 😊 We're delighted to hear that you're enjoying the fragrance of our wax melts and that you were pleased with the service you received.
It's fantastic to know we've achieved both for you.
Thank you again for taking the time to leave us your feedback. We really appreciate your support and look forward to sending you many more beautifully scented orders in the future!
Best wishes
Scents@No3
Excellent
Excellent products, as always. Everything arrives well-packaged and beautifully presented. I highly recommend this company. Every order I’ve received has been perfect. The scents are consistently fragrant, and their aroma fills the entire house.
26 mei 2026
Antwoord van Scents @ No3
Thank you so much for your wonderful review!
We're delighted to hear that you've been consistently happy with your orders. It means a great deal to us that you appreciate the quality of our products, the presentation, and the care we put into packaging each parcel.
Knowing that our fragrances fill your home and continue to meet your expectations with every order is exactly what we strive for. Thank you for your continued support, recommendation, and kind words.
Best Wishes
Scents@No3
Absolutely fabulous been a while since…
Absolutely fabulous been a while since last order due to ill health back to work n home smells lush
27 april 2026
Antwoord van Scents @ No3
Thank you so much for your lovely review! We’re really sorry to hear you’ve been unwell, but so glad you’re back on your feet and enjoying your home smelling lush again. It means a lot to have you back, and we truly appreciate your support—wishing you continued good health!
Best Wishes
Kelly & the Scents@No3 team.
By far and easily the best wax melts I…
By far and easily the best wax melts I have ever tried and the fact it's a family business what is not too love. Also excellent response and delivery. Thank you.
27 april 2026
Antwoord van Scents @ No3
Thank you so much for such a wonderful review! We’re absolutely delighted to hear you think our wax melts are the best you’ve tried—it truly means the world to us as a family business. We’re also really glad you’ve had a great experience with our service and delivery. Your support means everything, so thank you again!
Best Wishes
Kelly & the Scents@No3 team.
Melt this wax, and never go back.!!!
Wouldn't use any other company.
Ordered many times.
27 april 2026
Antwoord van Scents @ No3
Thank you so much for your loyalty and continued support! It really means a lot to us that you wouldn’t choose anyone else. We truly appreciate every order and look forward to keeping you stocked with scents you love!
Best Wishes
Kelly & the Scents@No3 team.
Ordered wax melts and diffuser oils and…
Ordered wax melts and diffuser oils and all smell absolutely amazing! My go to, ordered so many times and will always recommend
24 april 2026
Antwoord van Scents @ No3
Thank you so much for your kind words! We’re thrilled to hear you love the wax melts and diffuser oils—it means a lot that you keep coming back to us. Your continued support and recommendations truly make a difference, and we’re so glad to be your go-to for amazing scents!
Best Wishes
Kelly & the Scents@No3 team.
Very good quality long lasting smell…
Very good quality long lasting smell and iv tried many but I always come back to these orange and bermount reeds are the best for me I can smell throughout my flat
24 april 2026
Antwoord van Scents @ No3
Thank you so much for your lovely feedback! We’re really glad to hear you’re enjoying the long-lasting scent and that the Orange Bergamot reed diffusers have become your go-to. It’s great to know they fill your whole flat so well—that’s exactly what we aim for. We truly appreciate your continued support and look forward to keeping your space smelling amazing!
Best Wishes
Kelly & the Scents@No3 team
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