Scheppach Reviews 3

SO CALLED REPAIR TO A DANGEROUS STANDARD.
waited weeks, after sending my tool in for repair, to be returned a bashed up tool packed with little protection and a so called repair that seems to have been done by a child. a loose fence with no fixings in place and they claim now if i want it repaired im to pack it up again and send it back again, honestly this company is a joke

MR196 Ride On Scheppach Lawnmower
ABSOLUTE ***t MACHINE YOU'RE AN IDIOT IF YOU BUY IT
THE INSTRUCTIONS ARE A JOKE I'VE HAD CHINESE ONES FAR BETTER THAN THE ONE SUPPLIED. THE PICTURES ARE POOR QUALITY AND INDISTINCT AND FRANKLY NOT WORTH THE PAPER IT IS PRINTED ON
Bought new June 10 assembled and ran for 8 min. The mower deck lever on/off jammed. Asked for help from Generatorpower who I bought it off absolutely appalling it's 10 days and no help. Considering it only worked for 8 minutes. Fortunately my son helped me and he removed the foot deck and had to use a hammer to unjam it. It's a real pain as you have to not only the screws holding down the deck but the bloody steering wheel has to be taken off and if you used the pin then you have to knock it out, the mower start handle and the knobs. He started the mower, deck off worked, 3\ times then all things put back then bloody thing would not start. Again absolutely no help from the seller just excuses. You have to remove the bloody knobs from the seat deck to get to the pull start. The handles without the knobs scraped the hell out of the plastic deck.The motor started on pull start, big deal as the mower deck on/off lever keeps on jamming which cuts the engine. Which means jamming the bloody thing and then pull start because the electric start doesn't work. so all the knobs off the foot deck not screwed down just to mow my bloody lawn.
Its a gutless engine and really struggles with grass over 2" in height. Not only that the bloody accelerator reduces as you drive along so your continually having to push it. Service department has been totally hopeless and treated like an idiot.
I STRONGLY RECOMMEND YOU DO NOT BUY THIS MACHINE
The "Service Department" took over 3 weeks to contact me , this on a brand new machine. I gave clear indication of the faults yet all their " help" was to tell me I had to palletise and wrap up the machine for collection instead of giving some advice as to the possible solutions. It is absolutely ridiculous to expect to immediately send back especially on a new machine, with the then expected delays. Would, seem that the service department has NO CLUE about how the machine works of more importantly why they do not have support from Scheppach if they have problems with the machine.
What I find objectionable is that their website states 24/7 yet the email from their service department clearly states 9 to 5 Mon to Friday. False advertising?
I also contacted scheppach Germany the manufacturers and they could care less. Because I bought from third party they wouldn't help. This I find indicative that they couldn't care less about their products once sold. So once again do not buy.